Customer Reviews for Benbrook Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Benbrook Self Storage

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Demetrius S. on

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Stephen G. on

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Michael S. on

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Robert M. on

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clay c. on

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Stacey S. on

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Daniel B. on

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Pete S. on

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You have got to speed up the check in process. I had done all of the online check in stuff before arriving. Yet I still spent 2 minutes dealing with paperwork. They had all the info. All you needed to do was check my driver's license and sign for the rental. Instead he pecked around on the computer and then read exactly what it told him to say to me. I would rent more often if it wasn't such a headache. I'm thinking about getting a trailer just because of the rental process.

Michael W. on

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Again, return of the vehicle was quick and easy.

THOMAS J. on

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Great service

David S. on

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No problems.

Bobby B. on

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Ann P. on

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Best U-Haul experience ever! Thanks

Michael L. on

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The whole process was easy. I had scheduled the truck at a different location which the associate was able to transfer quickly.

Carey N. on

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Brent R. on

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BRIAN W. on

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sam K. on

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While the overall cleanliness of the truck was acceptable, all windows left a little to be desired? I needed to stop and clean them inside and out because my wife was riding with me. The seats and floorboard was clean. We also liked the fact that no one had been smoking in this truck. Overall; Good Job!

sam s. on

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The pick up after hours came in very handy! I was stuck at work and could not get there before 6pm.

TYE R. on

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This location was great. The younger gentleman that helped us was awesome. Very helpful and nice.

MICHAEL FIELDEN J. on

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Self serve checkin is a joke! Came to pickup rental at 7:30 am and it wouldn’t let me, had to return at 9 when store was open. Total waste of my time!

SETH J. on

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Albert C. on

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Mark X. on

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CAROLE P. on

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DENNIS B. on

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The Benbrook Facility is an excellent Uhaul business.

Robert C. on

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Simple and quick, no surprises

Mark W. on

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GEORGE R P. on

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Kenneth D. on

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We ordered a dolly and they did not have one. We had to drive to another Uhaul location to get one. We arranged for Grade A Movers in San Antonio to unload us, but they did not show. We had to scramble to find someone to help us since we were moving into a condo and had reserved the dock and servibe elevator. It was a disaster.

colleen c. on

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John B. on

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Kathy M. on

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At first, my reservation could not be located, so there was a lot of searching. Thankfully I had my reservation numbers. The employee was pleasant, but is a little slow.

Michael L. on

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Greg H. on

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caroline s. on

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Steve D. on

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Give customers a break on gas. There is not enough time to refill after a moving job if you pickup the truck later in the day.

Melissa C. on

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Stephen W. on

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Deborah T. on

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Malenda M. on

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Jasper O. on

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Robert L. on

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STEVE C. on

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Terry T. on

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I was afraid that bring the truck in later than I had wanted to if would cost additional. We got into Fort Worth late Thrusday night and were just to exhausted to unload. The people at the return location were very understanding. Thanks to everyone that helped us during this extreme storm to get our daughter and grandkids to Fort Worth.

Joseph S. on

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MAUREEN P. on

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BOBBY T. on

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Great service as always

brad h. on

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Awesome people. Returning to truck online wasnt working and they still checked it in

Kyle R. on

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Brandi B. on

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Charles M. on

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Angie G. on

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Sarah F. on

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This is by far my worst uhaul experience, and I am a frequent customer. They returned someone else's truck rental under my account and I was charged for their truck as well as mine. Said they took care of it, yet I'm still getting charges to my card and email notifications from uhaul about this other person's truck they tied to my account. They said they reversed and should have a credit, but that's still pending. Mileage was WAY off (100 miles roughly) the distance I went, but unfortunately I didn't take a picture of the odometer nor did I go out with the uhaul rep when I returned the truck to verify, as I'd never had a problem with that in the past at previous (different) locations. It was my bad for not verifying, but it still, upsetting and dishonest. It's been a mess. I would NEVER rent a truck from this location again.

Tyler T. on

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Dale W. on

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Bill B. on

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Perfect!

Jennifer R. on

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The new mobile app checkout process it's so easy!!