Customer Reviews for Benbrook Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Benbrook Self Storage

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Mark H. on

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David M. on

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Everything great except the very-fuzzy 1/2 tank of gas situation. Return truck witth half or more? I spent $12 on gas to go 21 miles, and I still wasn't sure if I was going to be dinged because the gas gauge didn't seem to move one iota over "half" after $12 worth.

Paul M. on

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Young guy that didnt know how to give customer service. I was overcharged for a day even though he saw the problem with the way the system had incorrectly stated my number of days and miles. Said he couldnt help and I would have to go back to the original Uhaul location to settle it. Doesnt matter if that is the policy for Uhaul or not. It is a bad thing to have a customer do all their own legwork for an issue Uhaul caused. I wont return to this location in Benbrook. Tx again.

Dennis B. on

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Melinda P. on

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Peggie R. on

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james c. on

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Mr. Ricky doesn't believe in simple customer service. I just needed a refund for not getting a dolly that I paid for, and instead of making the call to my pick-up location for me, he said,"No sir, that's not my responsibility. You'll have to do that." Not a hard thing for me to do, but fixing U-Haul's mistakes is not MY responsibility. I don't care if you're an independently owned franchise, or what. Not a good decision, Ricky. I'm an independent contractor, too. You represent the brand & product you carry. Thumbs down for this location and it's management. Go a few blocks down to the next location on Alta Mere, instead.

derek l. on

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Michael W. on

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James S. on

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Nothing

LORA T. on

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Johnathan B. on

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Sam H. on

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Auto Transport had a flat tire and caused inconvenience.

Kent B. on

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ROBIN P. on

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the only 6x12 in town, the young man working the desk was awesome, got me squared away, hooked me up, checked lites, I will rent from that dealer again

NINA C. on

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Was there over year and half. Never had issues. Always nice and helpful . I would you again.

Christian S. on

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First time ever using uHaul, great experience! Clean truck. No problems with pick up. Quick and easy. Friendly people. Will definitely use again

Robert R. on

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Everything was great from start to finish!

Richard M. on

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courtney s. on

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ronald n. on

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AMBER E. on

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Alyssa W. on

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Danny M. on

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Demetrius S. on

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Stephen G. on

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Michael S. on

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Robert M. on

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clay c. on

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Stacey S. on

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Daniel B. on

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Pete S. on

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You have got to speed up the check in process. I had done all of the online check in stuff before arriving. Yet I still spent 2 minutes dealing with paperwork. They had all the info. All you needed to do was check my driver's license and sign for the rental. Instead he pecked around on the computer and then read exactly what it told him to say to me. I would rent more often if it wasn't such a headache. I'm thinking about getting a trailer just because of the rental process.

Michael W. on

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Again, return of the vehicle was quick and easy.

THOMAS J. on

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Great service

David S. on

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No problems.

Bobby B. on

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Ann P. on

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Best U-Haul experience ever! Thanks

Michael L. on

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The whole process was easy. I had scheduled the truck at a different location which the associate was able to transfer quickly.

Carey N. on

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Brent R. on

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BRIAN W. on

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sam K. on

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While the overall cleanliness of the truck was acceptable, all windows left a little to be desired? I needed to stop and clean them inside and out because my wife was riding with me. The seats and floorboard was clean. We also liked the fact that no one had been smoking in this truck. Overall; Good Job!

sam s. on

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The pick up after hours came in very handy! I was stuck at work and could not get there before 6pm.

TYE R. on

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This location was great. The younger gentleman that helped us was awesome. Very helpful and nice.

MICHAEL FIELDEN J. on

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Self serve checkin is a joke! Came to pickup rental at 7:30 am and it wouldn’t let me, had to return at 9 when store was open. Total waste of my time!

SETH J. on

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Albert C. on

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Mark X. on

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CAROLE P. on

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DENNIS B. on

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The Benbrook Facility is an excellent Uhaul business.

Robert C. on

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Simple and quick, no surprises

Mark W. on

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GEORGE R P. on

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Kenneth D. on

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We ordered a dolly and they did not have one. We had to drive to another Uhaul location to get one. We arranged for Grade A Movers in San Antonio to unload us, but they did not show. We had to scramble to find someone to help us since we were moving into a condo and had reserved the dock and servibe elevator. It was a disaster.

colleen c. on

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John B. on

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Kathy M. on

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At first, my reservation could not be located, so there was a lot of searching. Thankfully I had my reservation numbers. The employee was pleasant, but is a little slow.

Michael L. on

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Greg H. on

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caroline s. on

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Steve D. on

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Give customers a break on gas. There is not enough time to refill after a moving job if you pickup the truck later in the day.

Melissa C. on

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Stephen W. on

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