Customer Reviews for Benbrook Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Benbrook Self Storage

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Andrea R.
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Customer did not leave a comment.

Leonora G.
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Matthew C.
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Always a pleasure at this location, thank you!

MICKEY S.
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Scott S.
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David F.
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My trailer was ready and waiting for me to just back up and hook up. Ricky was professional, friendly and did all the work. Although I passed 3 other UHaul rental locations to go to my reserved trailer, it was well worth it. The way it is supposed to be

ANTHONY D.
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Back of truck a little dirty but the employee did offer to sweep.

DAVID S.
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No problems.

John M.
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Customer did not leave a comment.

brian H.
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Nothing

Gary H.
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Brandon O.
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Mike H.
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Christopher D.
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BOBBY T.
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Have used this location a number of times. Always great sevice.

Inderpal S.
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James M.
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Teresa A.
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Molly H.
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martha H.
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Ricky did an outstanding job processing my request and helping me get everything that I needed to do completed. He explained each step carefully. The Van that I rented had a dirty windshield so I stopped to clean it at a filling station, only to find that it was dirty on the inside as well. Thankfully, I did not plan to drive it at night as either sun on on-coming headlights would have made it difficult to see.

Michelle B.
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Customer did not leave a comment.

Jonathanp K.
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When someone reserves a truck at a location to have that truck there. Because y'all cost me more money when is was not needed. I spent well over 50 extra dollars because y'alls shitty reservation system. Moving cost enough as is people do not need stuff like this happening. Especially when they reserved the truck 2-3 weeks in advance. Y'alls service has went to shit fix it because y'all are worse than budget now.

James F.
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Daniel F.
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JUSTIN M.
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Trailer was fine. Only issues was a tire blowout and the rear securement chain for the towed vehicle had no hook to secure vehicle in case tire hold down straps failed. I had to dig out my vehicle tie downs to safely secure vehicle in trailer.

judy F.
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Checkout process is a bit long but very thorough

Gage C.
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The truck was dirty all throughout the whole thing

keith L.
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Steven S.
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Dylan T.
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Eric V.
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Nathaniel A.
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PATRICK C.
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Jennifer A.
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Kevin B.
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Lanny W.
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chris J.
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Jason R.
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Sonya C.
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grlora G.
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Jack C.
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Fabulous service and communications.

steve R.
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Fast and easy rental

Jason H.
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Customer did not leave a comment.

Richard S.
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None. The young man that helped me with reservation, pick up and return was very courteous and professional. I appreciate the service, both from equipment and customer service! Thank you!

James S.
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Not far from me, good location and easy access.

Gary R.
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Customer did not leave a comment.

STEPHANIE W.
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Robert F.
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Eric C.
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Justin A.
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Your app check in process didn't work. It had the wrong info for mileage and gas. There was damage to the truck not recorded, and when I tried to follow your system to change these things it threw an error and made me go into the business to do the entire in person process. They had to change the truck, and the truck I eventually got had a faulty door mechanism. Don't suggest a digital check in process during Corona if your system is not going to work.

Wail M.
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Excellent friendly service

Billy C.
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Great customer service.

kristy S.
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The gentlemen that helped with the truck and storage rental was so helpful above and beyond..

Michael H.
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Customer did not leave a comment.

Jerry M.
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Dennis C.
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Robert S.
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Donavan S.
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Sabrina C.
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Brian C.
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James N.
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Melanie G.
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Zach W.
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Gerald B.
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This rental was just what we needed for a small move. The attendant was extremely quick and competent. It took us just minutes both at the rental and return. I was very impressed because I have wasted a lot of time at other rentals trying to get paperwork complete and trying to find the equipment in the lot. Not this time.

SKYE W.
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ALICE M.
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John G.
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These guys are first rate.

Allen B.
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Scott M.
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Easy and quick. Super helpful personnel.

elaine L.
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Only problem was that the store was out of stock on the electrical connector needed for my Suburban. The clerk sent me to Tractor Supply but told me the wrong connector to purchase, which resulted in a return trip to get the right connector. It may have been that you computer system had the incorrect information. That was the only glitch. Clerk was apologetic about the mistake. I will use this location again.

RONALD A.
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Customer did not leave a comment.

PAUL B.
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Charles C.
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Stephen B.
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Ronalinn C.
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Excellent customer service

Dawn L.
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Customer did not leave a comment.

Cheryl T.
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Tim W.
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Quick pickup and drop off. No complaints and will definitely use this location again.

MARK J.
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Customer did not leave a comment.

Lisa M.
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Nothing needs improvement. All in all it was a great experience. Very friendly and helpful, truck was in great shape.

Andrea R.
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Nothing. Everything was great.

Tom R.
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Customer did not leave a comment.

RYAN D.
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Eric C.
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Jayson B.
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PLEASE get a magnet and comb your entire parking lot! I was there for pick up and drop off, and I found 5 nails. I picked them all up and removed them. I just pray I do not find the 6th nail in MY tire. Other than the nails all over the parking lot, the service was excellent. The man issuing the equipment was very knowledgeable and professional.

Kaeko Y.
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Truck ran rough. Ashes on the floor from previous renter.

Robert B.
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Easy in. Easy out. Flexible with use duration of equipment. All good. Thank You!

Jonathan C.
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Customer did not leave a comment.

Steven S.
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Robert B.
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Everything great! Thank you very much. -Robert-

Steven S.
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Very easy to pick up and drop off truck after hours.

MICHAEL E.
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Customer did not leave a comment.

MICHEAL V.
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Russell K.
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good service. friendy. easy return. everything went according to my expectations.

Kimberly B.
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Robert F.
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William P.
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Robert C.
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Paul Z.
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Dan L.
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Rep provided fast, helpful service.

Leonard J. | Overall Experience |
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The staff and facility are outstanding. This is the 2nd time we've used this storage facility. Our first time was for 6 months while a new home in Benbrook was being built.

KATHLEEN A. | Overall Experience |
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Good place to rent

Ron O. | Overall Experience |
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All was very good except they didn't have Sunday hours, which is what we really need.

NINA C. | Overall Experience |
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Was there over year and half. Never had issues. Always nice and helpful . I would you again.

No reviews have been submitted for this location.

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