Customer Reviews for Benbrook Self Storage
(U-Haul Neighborhood Dealer)

705 reviews

9250 Hwy 377 S   Benbrook, TX 76126

(817) 249-8758

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 249-8758

9250 Hwy 377 S
Benbrook, TX 76126

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darby A. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing, always satisfied with the service and the product

MICHEAL V. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Everything was excellent!

Krista W. 
Rating:
5.0

Great fast and friendly service. I recommend this location for rental.

Daniel M. 
Rating:
5.0

Nothing

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL V. 
Rating:
5.0

Always great service and have what I need

MICHEAL V. 
Rating:
4.0

.

William G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Luke G. 
Rating:
5.0

Moving is very stressful and the team in Benbrook was the best part of the whole moving process.

joseph S. 
Rating:
5.0

Ricky is a n asset to your company and well trained in customer service

MICHAEL E. 
Rating:
3.0

The windshield wipers were not helpful. It was pouring and the water just smeared, making it hard to see.

Cherrelle T. 
Rating:
5.0

I believe it was Ricky that took care of my paperwork, he was so kind to me!!!!

jeanatte M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Jody T. 
Rating:
1.0

Unmasked staff person in a messy, uninviting facility is a major turn off to me as a customer.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

The young man that works there is always helpful and so nice I have watched him with other customers and he goes above and beyond..

Kristy S. 
Rating:
5.0

Customer did not leave a comment.

SEAN H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jody M. 
Rating:
5.0

Customer did not leave a comment.

carl T. 
Rating:
5.0

Very nice customer service

MIKE L. 
Rating:
5.0

Customer did not leave a comment.

derrick W. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
3.0

Store employee assisted with the rental and having to convert it from an online rental to a regular rental. Employee was quick in resolving our issue. Courteous and friendly.

Cody E. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

JULIA O. 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
5.0

The Representatives assistance was greatly appreciated

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Dale U. 
Rating:
4.0

u haul website is atrocious, you need to get some website developers to update it

BRIAN W. 
Rating:
4.0

Next time please be sure to include the ordered equipment. We did not have our appliance dolly or furniture blankets and we had to do without.

James L. 
Rating:
5.0

Everything was great! Ricky was very nice and even walked the truck inspection with me and showed me how to open the back up. Very reasonable price. I will use this U haul any time i need to move anything!

Elizabeth F. 
Rating:
5.0

All good!

Russ H. 
Rating:
3.0

Customer did not leave a comment.

EVAN M. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Helpful and courteous staff.

ROGER F. 
Rating:
5.0

You did a great job helping us on this move! Someone answered the phone every time I called and they were helpful! The equipment was great!

Jimmy J. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
1.0

Customer service was very poor and I had returned the truck at 9:10 A.M. and agent there has recorded it as 3:00 P.M. and have charged me ONE DAY extra at no fault of mine. Also as per my contract , I still have ONE MORE DAY to go..... I will NEVER EVER visit this location Address 1924 FM 1092 Rd Missouri City, TX 77459 (346) 757-0013 ************************* 361 reviews all below par reviews.

Sajan C. 
Rating:
5.0

I did a holiday closed drop off so no real evaluation.

MURRAY M. 
Rating:
5.0

Loved the convenient “no contact” pick up and drop off!

Gary F. 
Rating:
5.0

Yall were great! From the staff to the truck to the price! Highly recommend!

BRITTANY F. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
1.0

Customer did not leave a comment.

Robert Anthony E. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

take my email address off of this account, its not me, idk who roy is please help

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Casey W. 
Rating:
3.0

Taking a full days charge for being an hour late is extortion

wesclyn O. 
Rating:
4.0

sadly there was no flat dolly

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
4.0

Customer did not leave a comment.

Leonora G. 
Rating:
5.0

Always a pleasure at this location, thank you!

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

MICKEY S. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

My trailer was ready and waiting for me to just back up and hook up. Ricky was professional, friendly and did all the work. Although I passed 3 other UHaul rental locations to go to my reserved trailer, it was well worth it. The way it is supposed to be

David F. 
Rating:
4.0

Back of truck a little dirty but the employee did offer to sweep.

ANTHONY D. 
Rating:
4.0

No problems.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nothing

brian H. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Brandon O. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Have used this location a number of times. Always great sevice.

BOBBY T. 
Rating:
5.0

Customer did not leave a comment.

Inderpal S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

Molly H. 
Rating:
5.0

Ricky did an outstanding job processing my request and helping me get everything that I needed to do completed. He explained each step carefully. The Van that I rented had a dirty windshield so I stopped to clean it at a filling station, only to find that it was dirty on the inside as well. Thankfully, I did not plan to drive it at night as either sun on on-coming headlights would have made it difficult to see.

martha H. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
3.0

When someone reserves a truck at a location to have that truck there. Because y'all cost me more money when is was not needed. I spent well over 50 extra dollars because y'alls shitty reservation system. Moving cost enough as is people do not need stuff like this happening. Especially when they reserved the truck 2-3 weeks in advance. Y'alls service has went to shit fix it because y'all are worse than budget now.

Jonathanp K. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Trailer was fine. Only issues was a tire blowout and the rear securement chain for the towed vehicle had no hook to secure vehicle in case tire hold down straps failed. I had to dig out my vehicle tie downs to safely secure vehicle in trailer.

JUSTIN M. 
Rating:
4.0

Checkout process is a bit long but very thorough

judy F. 
Rating:
3.0

The truck was dirty all throughout the whole thing

Gage C. 
Rating:
5.0

Customer did not leave a comment.

keith L. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Dylan T. 
Rating:
4.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Lanny W. 
Rating:
4.0

Customer did not leave a comment.

chris J. 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Sonya C. 
Rating:
5.0

Customer did not leave a comment.

grlora G. 
Rating:
5.0

Fabulous service and communications.

Jack C. 
Rating:
5.0

Fast and easy rental

steve R. 
No reviews have been submitted for this location.

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