Customer Reviews for Benbrook Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Benbrook Self Storage

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Terry G H. on

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christy b. on

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Couldn't believe how my expeince was- horrible. We swept out the truck, better than we received it and he said he couldn't rent it out as it was despite me sweeping it while I was there at the Uhaul. I assume it's because it had some black dust left and it wasn't 100% impeccable. I have rented a dozen U-haul's before in worse condition. He also asked that we fold each of the 6 blankets up. We have never ever been asked to fold each blanket up. Absurd. Very unfriendly and I will never rent or return here again, I will go else where.

danny t. on

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Nothing to improve. Great customer service

henry m. on

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I was charged $ 7.48 for 17 miles over and I don't know how much for gas d less than 5 minutes after I dropped ovff my rental. I was told my rental had not been check in yet, and was referred to Uhaul customer service. Well Uhaul has just lost a return customer, I will never use you again.

SAM H. on

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Ricky was a great help through the process and an asset to your organization. Everything was explained well beforehand and turned out exactly as described.

Kirby J. on

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WILLIAM S. on

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Randall W. on

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I got charged for a half of tank of gas when I left it at 3/4 of a tank, the way I got the truck when I left.

SHERISE H. on

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The rep at this location was very helpful and friendly; I would rate him as above average. The problem I have is with the unit I was given...I rent from Uhaul several times a year for the past 16 years and this is the 1st time I was given an enclosed trailer that 'leaked'. I am sure someone has complained and somehow this unit is still being circulated. This unit is leaking from the floor on up...all my boxes from the front to back; nil center stacked layer were DRENCHED with water from the heavy rainfall during the transit. I purchased a tarp at my 1st stop not realizing where the water was coming from and when the trailer was unloaded; every box sustained water damage, my printer had water on the inside of the unit (this was enclosed in plastic and inside a soft-walled basket...the basket was so wet the color in the weave bled off, water damage lines ensued, and when transferred to hard dry surface...the table was drenched beneath the unit! If I had returned the trailer with water damage' I am sure Haul would expect me to pay for it. As a renter, when I rent a 'enclosed' trailer...I expect my items to be in the same dry condition they were in before I transported them. This trailer was no different than using 'open' flat bed trailer. I expect Haul to contact me regarding this unit to discuss problems encountered.

brian s. on

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U-Haul Contract 80507228 I rated my experience with this location as not helpful or inviting because I filled up the gas tank for my wife using the only contract that I saw in the truck "sitting in the cup holder". It was highlighted to fill the truck up to 5/8. My wife's contract stipulated filling it up to 7/8. I understand that she signed a contract and the requirements were clear; however, I did not look at the contract's signature to confirm that it was hers. My point of contention is that if the vehicle was cleaned out properly following the last user, the older contract would not have been in the vehicle. I am being charged $25.00 for referencing the wrong contract. I would appreciate the organization crediting me back the $24.50 back. Thank you, Brian Seaton

Frank R. on

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Vehicle was ready at the appointed time and the transaction was flawless.

Keith R. on

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davy d. on

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Ricky was exceptionally helpful and competent.

E. D. C. on

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Jesse M. on

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ROBERT P. on

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Joseph E R. on

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Cody P. on

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Herschel S. on

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Danny F. on

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I know you don't have any Vans at this location but it would be nice in the future! One can, just one.

DENNIS M. on

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Scott S. on

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Very friendly and helpful in getting the trailer rental done and hooked to vehicle. Easy return when done after hours. Thanks!

William S. on

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Gary D. on

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Total difference in attitude than Midland.

Eddie R. on

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The office lighting was a little dark, more light. All other business was very good. Thanks

Daphne I. on

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Warren A. on

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Keep up the good work!

Heather B. on

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Attendant was very helpful, and explained how everything worked. Thanks!

Joe D. on

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Mark B. on

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Daniel P. on

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Attendant was very friendly and helpful.

DERRELL H. on

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In, hooked up, and out in 10 minutes. Very nice to have good customer service these days!

Lori B. on

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Not a thing! Customer service was wonderful!

Chad R. on

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Nice people. Good service.

LOUIS T. on

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All smoth. Checked out my tow dolly in 5 mins.

DAVID H. on

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Easy process. Thanks for the help!

Pamela P. on

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Preston M. on

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U-Haul website went down when I walked in to check out and pick up trailer. Took longer than expected to get the trailer. Not the stores fault.

Calan B. on

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The man working here is awesome and extremely helpful.

Randy P. on

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Super nice staff, very helpful and a accommodating! Thank you!

Franklin H. on

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Larry T. on

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Kellie K. on

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Shannon T. on

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Ronald P. on

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Cab stunk from previous renter smoker

HUGHBERT C. on

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wendy p. on

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The first trailer that was hooked up to my vehicle did not have working lights. The man changed the trailer and said he would make the change on the contract. I asked if I needed to go back in and he said no. I get a call on Monday asking me what trailer I have because the one I rented is still there and he has one missing. I told him the story and he said can you go read me the trailer #. It was poring rain and I told him I would as soon as it stopped. He said that to call him back as soon as I can so he can make sure it's his missing trailer and not call the police and report it stolen. This is there screw up. He made comments three times about calling the police to report it stolen. Maybe he should call his employee before calling the customer. When I called him back he said that was the missing one and said again thanks for verifying it before he had to report it stolen. I didn't take the trailer it was hooked up to my vehicle by his employee. I didn't like the way he kept saying he was about to call the police and report it stolen.

Earl R. on

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patrick j. on

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Quick and easy.

Chermaine t. on

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Brandy P. on

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It was just very dark and warm inside, maybe the a/c was out?

Micheal V. on

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Robin W. on

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Everyone is friendly, great service.

STEVEN P. on

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Need larger variety of equipment to choose from. sp

Debbie b. on

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It was a great experience and both staff members Alan and Ricky were awesome.

john w. on

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David C. on

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I know U-Haul has a logistics problem with thousands of locations, but they have serious problems in coordinating pick up locations to provide an Internet customer with what was ordered. Always go to the pick up location before you need the truck!

Richard K. on

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I picked up my household items that had been stored at 377 Storage. The majority of my household items have been ruined by water leaking into the storage unit. I chose this storage facility because it was listed on the U-Haul website. This facility is substandard and run ineptly. I highly recommend that U-Haul disavow this storage facility and remove it from the website.

John W. on

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Very little. The service was exactly as stated on line. The staff was professional and courteous. I will use them again.

jim f. on

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Ricky got us the equipment we needed & handled everything quickly and professionally.

Jean S. on

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Allen and Rickey were a lot of help both times I rented a truck from there. They are friendly and very customer service oriented.

Jeff c. on

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robert w. on

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Personnel was very helpful

Gene F. on

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DENNIS B. on

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The customer service was excellent and very professional.

Lupe L. on

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Robert B. on

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bruce m. on

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Sharon H. on

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Your website gave me a pick and drop off location that no longer was renting uhauls. I had to go to the wrong place both times to figure out which one to go to. Very inconvenient.

SANDRA P. on

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Allan R. on

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ELVIN M. on

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ELVIN M. on

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Frendly

Barry H. on

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Fast and friendly service.

RODNEY C. on

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They did a fantastic job at the Waveland location. It was a pleasure

Alfred S. on

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Antony S. on

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ONLY THIS LOCATION was an excellent location. The other main facility located on Alta mere by rigmar mall I must say is horrible and I was refused service to from your employees and manager Micheal was very very unprofessional. I have reported this location to the BBB as I feel I was turns down due to a prejudice workteam. I wanted to rent a truck from this location for a week and it was a major issue and they even argued about the size of my house and the size of the truck. And wanted 3 contact numbers and proceded to try to contact them via phone and when unable to contact a 3rd person they then refused service to me and talked about how much a truck cost new if damaged and they need contact invade I do not return the truck. Al this after they had my id and I even swiped my debit card for the hold... SO after I called my ride that dropped me off to have to come pick me back up I got online and I reserve a truck at the Benbrook 377 location and the truck was ready by the time I arrived. They are wonderful and happy people at the 377 location and great to do business with. Thanks again uhaul in Benbrook for assisting me with my move. Uhaul on ridgmar should be closed DOWN and Micheal and Nichole fired

TIM R. on

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SAMUEL TODD S. on

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GARY M. on

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Best moving tape available. Same brand as Allied professional movers

David B. on

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Stanley C. on

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carol c. on

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My experience with uhaul was extraordinary.. My sales associate was very kind courteous and helpful,,, THANKS "UHAUL"

barb m. on

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RON S. on

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WESLEY P. on

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Great service, friendly and helpful representative. The location is clean and easily accessible. I will use this location again.

Cecilia N. on

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BARRY G. on

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Keep on doing what you're doing!

Christopher S. on

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ALAN M. on

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Very helpful with early return.

Greg V. on

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Benbrook U-haul was the easiest u-haul rental I have ever done. I will be back!!!!!!!!!!

RONALD M. on

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ARDIAN D. on

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KENNETH E. on

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FRANKLIN W. on

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PATRICIA G. on

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JERRY F. on

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Ernest C. on

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ROBERT S. on

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CHARLOTTE S. on

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