Again, this location was great, but my original reservation was to drop off at a UHaul storage facility much closer to my new home. The extra drive was inconvenient, but the return process was fine.
Cathy E
Customer Reviews for Bend Pet Resort
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a scheduling error for pickup. Rep stayed after hours to take care of me. I was in a real bind, needed the truck immediately and he accommodated me. Truck was in great shape. A little off the beaten path but great experience! Thank you!
robert mRented from U-Haul maybe a dozen times and there has always been something that makes me feel like I’m visiting the DMV. This was very much the exception - Tim was awesome in finalizing reservation when online system didn’t work, and extending the rental an additional day. Great help!
CHRISTOPHER CAbsolutely horrible experience returning it. We were told by U-Haul over the phone that they would be open for drop-off. We got there to drop it off, and they weren't open. The landlord said it's not safe to return if U-Haul isn't there. Dispatch said to come back at 7 a.m., when they were supposedly open. At 7 a.m., no one was there yet again. After driving 9 hours and having to go back multiple times was a complete pain in the ***.
Hanna KThey guy that was helping me hooked me up to two damaged trailers, then realized he was giving me the wrong trailer size. He didn't really seem like he knew what he was doing.
Brenden KThe receiving clerk took the time to make calls to help us address the missing equipment we had reserved and never received.
Jeffrey YIt was difficult to understand where to bring the truck. At pick up I was told to sweep out the truck and make sure to fold all the blankets which I did. I opened the back of the truck at drop off to show it was okay. However I was charged $25 cleaning fee. Possibly a communication misunderstanding.
Caron MAgain a great experience dropping the Trailor off. The young man that helped was professional and friendly. The entire experience was great, thank you.
Jeff RThis was the second location, the first one closed early and caused me to have to uber to the second. U-Haul in general is not my first choice anymore.
NICHOLAS VVehicle was dusty, and they charged me a 25 cleaning fee. All I did was haul empty cardboard boxes from a move from Germany to Bend Oregon. The boxes were cleaner than the van.
Bradley HI was overcharged and the app went down so I wasted an hour of valuable time waiting for a person to come out on pickup and return of the truck.
Clarena RI told them about the missing items when I picked up the truck but they choose to report them as if I lost them so I was charged as such
sarah p100 miles into a cross country journey, one of the tires had a catastrophic failure; complete tread separation and leaking air. The neighboring tire would have soon followed, leading to a blowout at highway speeds. The rest you can imagine. Had I not stopped early to refuel and did a walk-around, it would have been a disasterous end. So either there's no equipment inspection done, or the person doesn't know what to look for. Either way is unacceptable.
Edward HOver charged me on fuel went 21 miles and charge me for 25 gallons of gas had to file a dispute waste of my time in the middle of moving which is already stressful in the first place. Your customer service lady was very nice and helpful on the phone in getting me my money refunded Cathrine I believe was her name.
Rush HHad trouble finding the return lot and the man working was extremely helpful in guiding us to the right location! We also had a bit of trouble backing in the trailer, so he took it off for us to make the whole process easier. 10/10 service!
Addison GThe location was out of town and the owner was not available onsite nor by phone. (I called and texted). Fortunately, another business owner on the property was able to help me get the truck after nearly an hour of waiting. The truck was fine, but the gears shifted very clunky. I called to complain and requested some compensation but no one responded.
DAYNA VTruck only had 70 miles of fuel till empty indicated. Check engine light was on when picked up. Took over an hour to complete check out after having done it all on line the day before. All this while my 97 year old father and my 96 year old mother waited to start a 3 1/2 hour trip to new assisted living facility. Not much fun! So I dropped it off with 140 miles of fuel left. U-haul made out, with the cost of fuel these days. I think I should get a refund for the difference.
Jack B