We unfortunately were given the wrong password to the lock box for the key. Very disappointing when you lose an hour on what’s already a very long day and you are rushing because you are on a rental timeline. I had to sit on the phone with customer service for an hour in the middle of the parking lot, without my car because this location has no parking for you while you rent and there’s only two hour parking. So in the middle of a lot on the phone with customer service… once the agent finally moved onto finding another truck I drove to the new location and he told me to go back to Bennetts and try another password. Wasting even more of my time. This definitely could have been avoided. Very annoyed with my latest uhaul experience.
Bonnie L
Customer Reviews for Bennets Up Towne Shoppes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good.
TIMOTHY E1st time renting from here, very good customer service. Would certainly recommend.
LEE MGood customer service, friendly and professional.
Shelley KLady at the desk awesome and very helpful
MATTHEW DExcellent CS. Highly recommended.
Jacqueline HThe person below is upset his mom had to pick up his trailer cause he didn't have a license and the agent was very accommodating and nice. I heard the conversation while i waitedy my turn. Some people are just lazy to return equipment once they are finished using it. I had a great experience and would highly recommend this place.
SHANNON PUnderstaffed and extremely inconvenient location of the equipment itself.
Wes MNeeded extra help with adding information and staff was patient and helpfull.
Brandon CGreg was nice
GEORGE CTruck and lot clean. Easy transaction
westley wConvenient location
JADE RThe person that helped us was kind and nice during such a stressful move.
DYLAN DThe door was locked went around front the girl said the owner was off for the day and she didn’t know what to do. She said park it somewhere and put the key in it I said it was a trailer and she said so put the key in it. Then she said use the app which I did not have on my phone so I had to download the app so there was bad phone service so it took well over a hour I finally got checked out. This all happened with my sick wife in the motorhome. I’m heading back home to finish the sale of our home on the 19th and bring a load back sometime after that with the biggest U-Haul truck but I will not bring it back here.. this place sucks.
DAVID LThe process for mobile pickup and drop off is way too long and tedious. Website is slow when sending verification emails too.
Brianna OMake sure tires are properly inflated; seasonal temp changes will impact pressures. Additional signage in the store would help, too. I wasn't sure where I should be going.
RYAN KGive a discounted rate for longer use instead of flat daily rate
JOSEPH SThe employees were nice and helpful but the trailer was covered in mud inside and out resulting in me having to clean the trailer before I could load anything into the trailer.
ETHAN DExcellent experience. Would recommend
JAMES WMy experience was stellar!
CHELLME CI would rent from here again.
Brandon CWe took the truck back after hours. The lot was very small. We took the last open parking spot. The lot was clean and well lit.
Scot BI had made a mobile reservation. When the app failed to work multiple times, I went inside and the staff were quickly able to assist me.
Jane BNothing——/Very easy to get in/out of lot
SUZANNE TCustomer service was excellent. The trailer was clean and in good working order. The entire experience from rental to return was quick and easy. Definitely 5 stars.
ANGELA SStop putting snakes on the side of your trucks. The agent was great about switching vehicles for me.
MONIQUE FEase of pick-up for a premade reservation
WILLIAM WTodo estuvo muy bien no tuve ningún contratiempo Todo el servicio estuvo muy bien
cynthia dEverything was perfect
TED SI scheduled a pick up for 8am. And they didn't have it down. It took multiple phone calls and 2 hours till store opened at 10am to fix it. Even though, it was a computer problem, it was horrible. I had two of my kids who were doing moving for me. They took off work so they could help me. It was so inconvenient. I missed a drs appt.. ugh.. Honestly I really would appreciate a discount or some kinda of monetary reimbursement. It was such a headache.
Raven BGreat experience, customer service was outstanding. Very helpful and friendly. Will use them again
BERNARD TNo issues. Very friendly. Will use again
CHRISTOPHER EAir conditioning sometimes did not work needs repaired
Ronald GGreat place to rent from.
SCOTT TNice people and convenient location.
Bryan MExcelentemente bien atendido. Muchas gracias.
Evel fThe air conditioner didn't work after the 2nd day of driving and I never received the dolly
Eric LThis was a local move. The door on the truck broke as soon as we opened it too unload. The store was not helpful at all in swapping out or providing help with roadside assistance. Waiting 90 minutes for help and another hour for repairs and was offered no credit. I will be moving the rest of my home in about 1 1/2 weeks and had planned to return to rent again but that definitely will not be happening. Very poor customer service
Robin LNothing, service was great. Luanna is awesome !
Gregory SI did not interact with personnel. It was closed. They were polite when I talked to them on the phone. The parking lot was way too small.
LORI HI wish the location opened earlier than 10:00 am.
Stephanie CThank you for everything
Cuauhtemoc jI picked my truck up outside of business hours and it wasn't ready, in spite of being told it would be. I waited an hour to talk to a representative of the store the trucks were at. Extremely dissatisfied with the fact I had moving to do and was an hour behind schedule. Would not use this location again for that reason.
Kirsten NSuper easy drop off without needing any assistance. Parking lot is a bit small though but I made it work
Ashley KNice Ppl at this location & Helpful
D MBrakes spongy windshield wipers barely work steering felt lose had nothing to do with where I got it from but truck definitely needs serviced.
Alexander SGregg was awesome allowed us to get a rental before the store opened and was very nice and helpful. A+ customer service
ron cThe rental agent was not on site when I was supposed to pick up the vehicle so I had to wait. They told me to leave my car parked in a 2 hour limit area on the street because it could get damaged if I parked on their property.
Theresa DStaff were very pleasant and helpful
Candice LThe service was excellent thank you
steve lEverything is good 👍
dewain cGreat Service and location in LaPorte IN
John MSuper dealer. Super experience. Best U-Haul site I have ever done business at. Folks at Bennet's, keep up the good work!
David M