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GARY L
Customer Reviews for Bennetts LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The nicest people, drop off went very smooth and actually enjoyable.
STEVEN FCustomer service (the owner - misses) was super great!!!
Pedro UThere is nothing you can do to improve your system is the worst so rude I spoke to five customer service agents no one could help me and I spoke to eight roadside assistance agents no one took responsibility and left me on the side of the road for a total of 7 hours what a joke
CHRISTOPHER CAll great!!
DEBORAH SI won’t recommend UHaul because of the poor service at the AZ site(Camino Mercado).
JOHN FThe paperwork was messed up and set me back an hour. Everything else was good.
Morgan EThe staff is so sweet and friendly. I would definitely use them again.
Lydia CWhile I don't remember the (agent's?) name she was courteous and professional. I most definitely recommend U-Haul of Raton to anyone in need of moving or like in our case... picking up furniture.
Sean GNot rent a dirty broken truck. The check engine light was on, windshield wipers were worn out, a rear tail light was out, the vehicle was out of alignment so ou had to fight to keep the vehicle from drifting left and the display panel would randomly cut out while driving. The truck was also filthy, someone left spilled potato chips throughout the whole vehicle, it was gross. We will never use U-Haul again.
David Sits just a dirt lot next to a run down building, not very secure feeling. no personnel on site, just a drop box bolted to the front of an abandoned building
CHRISTOPHER GBennett
Jason Ano comment at this time friendly and helpful at the shop
Judy CNeed to mow weeds
SONDA WBoth my pickup and dropoff locations had excellent and professional customer service. Thank you to both places for pleasant and friendly experience
Anthony SGreat experience
Don BPeople were friendly and very helpful at Bennetts for pick up of 10' box truck. Also they were fast in helping and processing the paperwork and what was covered. Would recommended U-HAUL and will use them again when needed.
James SEasy to return the truck.
Naomi MThe mirrors were impossible to adjust, I just had to lean forward every time I needed to check behind. Also, BLUE windshield washer fluid is almost useless removing bug guts, so I recommend the GREEN fluid for summer months.
Kenneth WJanky area limited signage . Horrible experience dropping off trailer
Steven SThe personal in raton were very nice but the truck had an exhaust leak that made the three of us sick by the time we made it home.
Eugene MTruck worked good and I was able to move my stuff without problems. Only reason I gave it 3 stars is because when I went to pick up the truck, the lock for the locker the keys were in was tough to open, I had to reach in on the part that slide and manually start the unlocking process because the lever wouldn’t. I also ordered a utility dolly, and it wasn’t in the truck. Luckily there was other trucks parked and I was able to locate a utility dolly in a truck on the lot to take to my truck.
Jonathan HShe really tried to help cause the other U-Haul did not do their jobs and was over charging people
madison cAbsolute worst experience at U-HAUL in over 50 years. Reservation at 0900. Woman attendant arrived 15 minutes late to open due to two doses of Albuterol she had to take for asthma, then went on to say that 9 out of 10 reservation customers were late and that’s why she isn’t on time. To top it off her large German shepherd dog went after my two dogs in my fairly new truck and scratched the paint. I will never return to Raton NM U-HAUL. My experience at Trinidad CO U-HAUL has been excellent—owner opens on time and is very personable and knowledgeable.
Walter HRay was very helpfull , and a great person.
Floyd CThis location has two very aggressive dogs and the owner refuses to put them away. She kept telling me i had to come inside, and walk in slowly. I told her I was not comfortable going inside while the dogs are barking and lunging at me. I asked her to bring paperwork outside. She said it's on the computer. I had to stand outside in 20° weather while I went through the online check in process on my phone for about 15 minutes. The truck i reserved wasn't there, and I had to move up my moving date. My movers weren't available and my storage unit was not available. This location changed my reservation to a different location in Colorado without notifying me. I've had good experiences with Uhaul in the past, but will never use it again due to this location, and this moving experience.
Amy OIt would have been nice if the truck had a CD player.
David HNothing but great service from this location.
Zachary CDid phone check in
LEWIS SThe owner has very poor customer service skills and is very rude. Has two large dogs in the office barking at customers. One dog almost knocked me down. I would never recommend this location and will seek other locations in the future.
Phillip RNice hometown owners
Caelan HThe man is rude.. not do much of anything but complain .. NO customer service at all, the ladies are nice and the dog's.
Jeannie DMarlene was precious and so sweet and made the drop off so incredibly effortless! Also, huge kudos to Pete, who Marlene recommended to help with my unload. He was so strong and helpful and fast!
Karla MThe male owner was rude and treated his wife with disrespect in front of myself. He also charged my credit card for two day rental of a car hauler trailer when I brought it back within 9 hours from the time I picked it up.
DENNIS SSuper nice. Very friendly.
Jeff HMarlene at Bennett was SO kind and courteous! I truly appreciate being treated so well after such a long trip
TERRI CThe moment I opened the door a big dog and medium size dog came running towards me barking scared me immediately. I never seen or signed the contract because the printer didn’t work. I never got it emailed to me either. I escorted my self to the vehicle and did an inspection on my own. I wouldn’t go back to this place. The woman was very nice but the dogs were intimidating, licking and jumping on me.
Sue AThanks for the help I will be renting a trailer this next week so I will be calling you for help thank you for your help Roy
Roy GThe owners were very nice, but they need a younger person, male, do the hooking up and checking wiring, and lights. The older lady was helpful, but she should not be lifting the trailer to ball, and her husband, older gentleman, could not get onto his knees to check connections. So I had to do myself, customer, to keep from having older people doing that manual work. They need more staff, younger males there working.
Paul GClean wind shield. Very nice people. Thank you so much.
Vickie CThe place i rented from was extremely inviting and great customer service i really have no comments on improvements on this particular site
JOHN CYou do everything right! Thank you!
Barbara GExcellent service, dependable and very user friendly.
Motte TThe lady there was AWESOME! She went above and beyond to help us out. The man, not so much. Maybe he didn't have enough coffee yet.
Terry ZExcellent service and kindness and help at Bennetts in Raton, NM!!
Chris TFix your computer system. If you have to ask what's wrong with it.. You should already be terminated, along with your CTO.
Scott ZThe pick up location is unavailable on the weekend. We were scheduled to pick up our truck at 9am, the opening time, the person did not arrive until 9:25am.
Christina MThe uhaul smelled horribly of cigarette smoke.
Travis VNothing that we can think of.
Ernest GDropped off after hours
Thomas M