Customer Reviews for Bennetts LLC
(U-Haul Neighborhood Dealer)

378 reviews

329 S 1st St   Raton, NM 87740
(Behind Phil Long Ford dealership)

(575) 445-9012

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(575) 445-9012

329 S 1st St
Raton, NM 87740
(Behind Phil Long Ford dealership)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
3.0

Only thing was they cannot get the computers to work I was there almost an hour before they were able to login to get my reservation

John B. 
Rating:
5.0

The rental was efficient and professional. Husband/wife team did a great job handling my request and I was in my rental vehicle in no time.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Lonny B. 
Rating:
5.0

Love this place

Julianna B. 
Rating:
5.0

I wish more pickup trucks and cargo vans were available for rent in Trinidad Colorado and Raton New Mexico.

Coralie L. 
Rating:
3.0

Customer did not leave a comment.

WALTER F. 
Rating:
1.0

Renting UHaul at this location (Raton NM ) was very disappointing and needs some assistance with customer service training. It's disappointing when Grown ups at the Raton location treat customers with a negative attitude and disrespect.

ted A. 
Rating:
1.0

He was rude.

Sheila D. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

delia E. 
Rating:
3.0

There is no other choice. This is the only U-Haul in this area. My biggest issue was the fact that as we drove down the road after loading the trailer, the driver side tire was wobbling. We pulled over as soon as we saw it and 2 (two) of the lug nuts were ready to fall off. Thank heaven we had a lug wrench. We were 3 women pulling a trailer from Raton, New Mexico to Hampton, Virginia. It could have been ugly. Once we tightened them down there was no more issues. In my opinion this should have been checked at the pick up location before that trailer ever left the lot.

Marjean A. 
Rating:
5.0

The owners of this facility are EXTREMELY nice and helpful. However, The customer care center in Colorado/Denver is the absolute WORST customer experience I have ever had. The manager, Adam, cancelled my reservation because renting two Uhauls within two days is “suspicious.” For clarity, I needed one uhaul on Wednesday to return a couch we couldn't fit in the move. I made a reservation for a round trip trailer rental to do so, and requested another trailer to move the rest of our belongings for Thursday. Adam then called me and proceeded to tell me that 1) My activity was suspicious. 2) Because it was “suspicious,” I was not allowed to rent the enclosed 5x8 THAT I RESERVED to return my $1,000 couch. 3) Made me a new reservation to rent a 5x9 un-enclosed trailer and they forgot to take me off the “eAlert,” so upon arrival, I was forced to call THREE different phone numbers, wait 45 mins on hold, to just have someone take me off of “eAlert.” (Also nearly missed a job interview because of this) Moving is hard, and the customer care center made it a nightmare. I thought Uhaul's slogan was “ We make moving easy!” This was by far the worst customer experience I have ever had, and I hope to GOD I never have to rent another Uhaul again.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

Taylor M. 
Rating:
1.0

You need to find somebody else in the area to run you whole there the man was very rude charged me things that he should not have that I refused to do. Then I called in and asked if it would be okay if I turn around and bring it back I was going to Las Vegas New Mexico from Raton New Mexico sorry I said would it be okay if I returned it back to her tone nobody said a word to me that it was going to be more expensive than how expensive it was going to be so overall I have been overcharged majorly and there's not one thing that I can do I called to speak to somebody in customer service and they're just like good luck and goodbye and that was it I will never use and anytime that I talk to anybody I will tell them to never use U-Haul again.

isabella P. 
Rating:
3.0

It wasn't necessarily the location, but pick up process through the app was almost impossible and a big inconvenience.

Adrian R. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
3.0

We received uhaul with less than 3/4 tank of gas, didn't get a discount for a full fill.

Jeffery A. 
Rating:
4.0

I was very pleased with this uhaul location! The lady who helped me was very kind and thoughtful! She inspected the trailer with me and I was very pleased they had the size I needed!

Jacob T. 
Rating:
5.0

Mr Bennett was very kind and professional!

Gilbert M. 
Rating:
4.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Wonderful and quick service.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

KANDY N. 
Rating:
3.0

Arrived to drop off my equipment. Personnel pointed where to drop it off. I waited nearby the trailer for checkout and was told I could go. I asked for a receipt to confirm I dropped everything off and was told “it would be awhile.” There were no other customers but he was clearly too busy to checkout the customer. I received the receipt electronically (unsigned) later via email. Thankfully there were no charges to contest.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Lee V. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
4.0

Hard to get ahold of

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

The in person experience was great. We had to fix some issues caused by the online process, but it all worked out.

Laurie B. 
Rating:
3.0

The woman at Bennetts was very nice and helpful! The man must have been having a hard day. He was grumpy and acted like we were bothering him by picking up the trailer.

stacy G. 
Rating:
3.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

I had to borrow a friends SUV because you won't tent to Ford Explorers. It's been 20 years, get over it.

Geoffrey G. 
Rating:
5.0

No improvement needed. The lady at the Raton location was wonderful.

Frances V. 
Rating:
5.0

Friendly and very easy to get along with the people.

BRADLEY C. 
Rating:
5.0

Excellent

Laurie M. 
Rating:
3.0

Wrong Mileage was inputted which made acceptance and return hard on app. Long wait times on customer service. 2 disputes

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Location was closed for holiday so nothing to report on that. The parking lot had ample space and overall appearance was great. Drop box was visible and signage was clear.

ROBERT P. 
Rating:
3.0

The elderly couple could not be bothered to assist me in hooking up the trailer or hook up lights

AMANDA M. 
Rating:
5.0

The guy working there had a bit of an attitude, but I was also the first person of the day, so he may just not be a morning person. Otherwise, one of the best groups of people I've had the pleasure of renting from.

christopher G. 
Rating:
3.0

I could not shift the truck from park to drive at least three or four times the shifter was Stuck in park I had to sit there and fight with it to get into drive. The truck was clean

john B. 
Rating:
3.0

Customer did not leave a comment.

Kari J. 
Rating:
5.0

Customer did not leave a comment.

Cyndi W. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
1.0

The uhaul representative was very angry and rude He was verbally assaultive towards me during the rental and hook up process. If there was another uhaul in the area, I would avoid this vendor at all costs. Also, he checked the signal and brake lights but the running light on the rear passenger side was inoperable.

Amanda M. 
Rating:
3.0

Customer did not leave a comment.

Peyton A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

Wasn't sure the preferred place to park the return vehicle since I came after hours. It would be nice to have a sign, also I didn't see any available trash cans on the lot so luckily I was able to bag my trash when I cleaned out the truck to take somewhere else.

jimmy M. 
Rating:
3.0

Customer service was nice. Maybe lots can be mowed down, trailers are parked in over grown weeds

Jerald M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
1.0

Parking lot dirty and weeds everywhere, office dirty, no room to move. man working there very rude and disrespectful. have used this place many times due to being small town and only one here. you need to fix his attitude here.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Marlene is wonderful to work with in securing the right size truck for your move. She made the process very easy. I would highly recommend using Bennett's LLC in Raton, NM for any of your U Haul needs.

Tammy S. 
Rating:
5.0

Marlene was amazing and extremely helpful. We had some challenges with other locations and she went above and beyond to ensure we were all set with the equipment and supplies we needed to complete our move!

Jacob G. 
Rating:
5.0

The experience of their service was pleasant

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Carol V. 
Rating:
1.0

The man is rude and this location never has what we need or order.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

Leigh H. 
Rating:
1.0

I was directed to drop off in Trinidad Colorado. Even showed on gps. But when got there no such uhaul there. Had to drive to Raton. Terrible service for dropoff.

David E. 
Rating:
5.0

Perfact

Steve P. 
Rating:
5.0

Ray was very helpful. He stayed after they closed to take care of me. Great job

RICK M. 
Rating:
3.0

Customer did not leave a comment.

Pollyette M. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

darcie C. 
Rating:
4.0

Because of Shut down due to covid19??? No consideration for feed back

Ludwig M. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

Customer did not leave a comment.

Toni R. 
Rating:
5.0

They are friendly and helpful.

Tina F. 
Rating:
5.0

Customer did not leave a comment.

Cameron R. 
Rating:
3.0

Using after hours drop off was very convenient. Because of dropping off after hours we can't say how the personnel was.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Loraine V. 
Rating:
4.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

ginger O. 
Rating:
5.0

Customer did not leave a comment.

Will T. 
Rating:
5.0

Picked up the car hauler at a great place and dropped it off at another! Bennett's LLC is a very convenient location for all your U-Haul needs. The yard was clean and easy to navigate. I would recommend this establishment to anyone in the area or passing through!

Paul V. 
Rating:
5.0

THANKS SO MUCH FOR HELPING US OUT! we will b recommending you to others!!! happy holidays!!

Vernon P. 
Rating:
2.0

Will not answer phone

Jeri H. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Sheldon E. 
Rating:
1.0

I would have rather gone to Trinidad Colorado, Mr Bennett's people skills needs to be heighten. He is very rude, not friendly at all. He is not helpful whatsoever. This place was the only bad experience I had throughout the process.

Jacob M. 
Rating:
5.0

Na

Robert C. 
Rating:
3.0

Asked for help securing auto to auto transport. Apparently that is “extra” these days. Ridiculous.

Janis Y. 
Rating:
5.0

Customer did not leave a comment.

Tracy J. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
No reviews have been submitted for this location.

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