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Jennifer A
Customer Reviews for Bentonville Quick Stop/Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional atmosphere and personnel.
Roberta ANada todo bien
Yader AWas perfect. Thank you.
Bonnie LGreat location. Staff was helpful and friendly.
David MWe were charged 3 times for the rental. 2 on the app and one in store and I understand pending is limbo but $5100 pending during travel and moving makes our experience very difficult. Check engine light was on causing me to take more time to call and confirm before a 20 hr drive and the A/c did not blow cold air and couldn’t keep up with the drive. Last but not least we turned the vehicle in and were charged $250 for missing equipment (dolly’s) that were returned to the Bentonville store and we were promised a full refund. I find all the issues to be unacceptable and disrespectful as a consumer trying to move and all the chaos that goes with it. Please fix your process and consider the customer service experience
BOBBY BThank you for making it easy to drop off. I was road beat with 1400 miles in 4 days - I failed to get the names of those that helped me. Great staff!
Gregory CThere was no help in hooking up or unhooking of trailer. When I showed up to get the trailer the individual working the counter was more interested in talking to someone about war stories and less about helping me. The drop off was better but told find a place to drop trailer and unhook it myself.
Harold Wthey heped alot
NAVEEN SStaff was very professional and helpful. Quick and pleasant interaction. Truck and supplies were in excellent condition condition.
DENNIS EBrief interaction.
MALCOLM GSuch wonderful and friendly people. Great service. Will recommend
JONATHON CWas charged for extra insurance I didn’t purchase.
LARRY KI don’t know about other locations but this one is spot on hooked my train and unhooked it but wait this place saved me money I’m no talking a couple dollars I’m talking several dollars very nice people I think they are new owners I hope you have good luck
GARY S