Customer did not leave a comment.Katelynn H.
Customer Reviews for Berghoff Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location and store was dirty. Employee was very helpful.bart W.
Dropped off trailer Sunday no one there to sign trailer in checked yesterday still have not signed trailer out of my name checked again today still had not been signed out of my name computer was not working properly need to have better equipmentTommy C.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Kala G.
Customer did not leave a comment.Carrie P.
Customer did not leave a comment.Ben M.
Customer did not leave a comment.ERIC G.
Equipment was ready to use with no waiting.WM D.
Customer did not leave a comment.Casandra E.
Stick to the location I reserved! I was very annoyed when I reserved the equipment at a location < 5 minutes from my house that is very clean and well run that opens at 7AM and then UHaul informs me it has moved my reservation to a location 45 minutes away that is dirty, disorderly, run-down and doesn't open until 9AM. This pushed back my travel plans by over 3 hours. Uhaul, you need to stick with the locations I reserve on-line and quit moving me to these crap-hole, far-off locations. You do this to me every time and I'm sick of it.Bryan W.
Customer did not leave a comment.KELLY Z.
Customer did not leave a comment.Randy S.
Very friendly and helpful.Roy W.
This location is difficult to find, requires taking the truck through a no-truck zone (from where I was coming from) and was an absolute dump. The drop box was not marked, and I had to guess where it was. When I opened it, I saw that it wasn't secure (anyone could reach in from the outside and grab the keys) and that it was full of trash. Although I had swept out the inside of the truck and returned it cleaner than when I picked it up, I was charged a clean up fee. Overall, my experience from start to finish was NOT a good one. I will not be recommending UHaul to anyone.KATRINA D.
This location was old, extremely dirty, unkept, n looked abandoned except for the crappy equipment and 1 Uhaul truck sitting out front. The uhaul truck had a cracked windshield n the service engine soon light was on the entire 12 hr trip. We were not pleased at all with this particular location as we hv had other uhaul experiencespecially that hv been very good.Margie V.
I showed up to pick up the rental and they were not there, they stated " be there at 9AM", . I called their phone and the answering service said sorry will have someone there in 15-20 minutes. A person arrived at 9:29. He started his paper work and handed me the keys and pointed to it. It had snow and ice on the windshield and a broken wiper. The cab had mud in it, the back cargo area had broken glass and then I had ordered moving blankets and it took him 15 minutes to find them. I am not happy.PATRICK P.
Rented the uhaul online at a location close to my house was then contacted by a uhaul rep and told to pick the rental up at another location. Rental wasn't put in right, they put in a 1 day rental when it was a 2 day and put in a intown rental when it was a one way to be dropped off at another location giving me trouble and all kinds if fee's ($520 extra for returning at another location). All and all I'm not sure if I would ever use uhaul again after this expierence.Dennis L.
Customer did not leave a comment.DON M.
This was a typical off the beaten path location that I wanted to avoid by selecting a corporate uhaul location as my pickup location. I'm incredibly unhappy with having to drive 40 miles to pick up the truck. The traffic department was not helpful and would not acknowledge the fact that we were already travelling out of our way to go to a corporate location. While the truck looked somewhat new, after driving it for five minutes it was obvious it hadn't received any PM in quite a while. Badly in need of a front end alignment and lube job for starters. The squealing coming from the truck was unbearable at times.JEFFERY W.
Our truck once on the road was terrible, two worn tires to the metal( needed roadside assistance). Head lights were very dim, couldn't see more than 25 ft on front of us- we couldn't travel at night. The yellow blinking lights would constantly fall out and hand there. It was horrible! What should have taken us 23 hours took 34. It was terrible.MAXINE L.
Customer did not leave a comment.ELMER P.
It was a dirty filthy place. Their toilets were full of s**t. The people were nice enough though. I received good customer service. The truck was ready and waiting. This location was more than an hour away from the home I was moving, adding unnecessary mileage. The U-Haul manager at the other end eliminated the extra mileage charge, which was very nice.NANCY H.
trailer was not inspected. at my 50 mile stop and check i found that the trailer lights were not working and that there the trailer wires were frayed. i tried calling surrounding u hauls but all were closed. spent $15 on a repair kit and 2 hours of my time looking for the hardware store. i feel i should be reinbursed for some of the rentalSean M.
We had to hook up the trailer without assistance. The lady from the regional office (800 number) was very rude and unaccomodating. We were on a very tight schedule and I understood the trailer would be available early in the morning. She was very impatient and short with me.KATHY C.
Customer did not leave a comment.loretta N.
inside windshield needed cleaned; also truck needs a new set of windshield wipers. I traveled to New York and back rain and wet snow wipers left strikes. Mr and Mrs Berghoff where very helpful; very friendly; I would rent from them again.JEFFERY L.
Customer did not leave a comment.ANDY K.
Place was a dump. I had to wait 20 mins for someone that was capable of running the uhaul computer to arrive. Then it took 39 mins to complete the contract. He did not know how properly rent the equiptment. Please use google earth see this place for yourself. Not a great representation of uhaul.robert S.
All of the tires were at least 20 lbs of pressure under filled. One of the dual tires on the rear was completely flat, there were at least 6 holes in the tire. The steel bands were hanging out. The pick up location was an old gas station that had no heat, and the owners were extremely incompetent when it came to working a computer. I stood in the store for almost an hour while he tried to figure out what do to. I am calling the pick up location and Uhaul corporate to file a complaint. Totally Unsatisfactory.Sam H.
Customer did not leave a comment.Greg E.
WE had the worst experience we were hung up on, cussed out. I will never use U haul againCARRIE N.
the truck was over two hours late getting there. when i got about five minutes from the location the check engine light came on. i called to inform the man and he asked me what i wanted him to do about it because the light wasnt on when brought it in. i told him that i had a five hour trip to make he told me to just check the oil and coolant and i would be fine. i told him that i wanted the other truck he had there, the same size, but newer truck and he said that it wasnt for rent. in my opinion berghoff equipment shouldnt be allowed to rent trucks or any other equipment for that matter.DANIEL B.
The truck was OK, the service was curt and unprofessional. Washington U Haul is definitely tops in the area. Probably will not rent from this location again.Daniel N.
There needs to be a better inventory of Uhauls in this area especially for local use.THOMAS P.
It took 25 mins for the location to type out my info. Why can't you fill out the online papers and pay online so when you go to pick it up you just look it over and then drive away. A hastle when you are in a hurry. Also i had to go 15 miles away to get it then drive back to my house then to my destination. This took up 30 miles off what I was allowed.