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ELIAHU B
Customer Reviews for Best Bin Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
too far away. Poor set up for trailer pic up
Craig EVery friendly and professional staff, quickly helped to take and return the truck.
artsiom nThe parking lot is way too small for the trucks. They stick too far out and are hard to maneuver around. The app sucked completely trying to pick up the vehicle. No where did it say that I needed not 1 but 2 emergency contacts. Which was hard to find because everyone works at 2pm and can not pick up the phone to confirm. This may be the last time I rent a uhaul based off this experience. This was a very unnecessary frustrating process.
GILBERT DAnother truck was rented to someone else under my name and my account information not 20 minutes before my arrival and suggested that person presented a valid ID that happened to share my same first and last name though that ID was not documented.
Zachary SThere are no uncongested U-Haul stores of neighborhood sites in the Burbank/North Hollywood area, but this location has some street parking for trucks that made pickup easy. In spite of being a logistic company, U-Haul could not handle the logistics of including an appliance dolly with my truck order, so in general, at least for the LA area, I would not trust U-Haul to include rental items along with the truck.
LIVIA SFirst of all it wasn’t a U-Haul facility, they were more worried and concerned about their business than U-Haul business they were rushing everything…..
DAIRIC SParking is tight here, but the staff made it work. Great customer service. I don't think there's any after hour drop off, so something to keep in mind if that's important for a customer.
SHANNAN R