Good
CHRISTOPHER R
Customer Reviews for Best Bin Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
location was missing equipment i paid for. uhaul said they had it, location said they didnt. i went to another location and they provided it and told me the other place didnt even remove the missing equipment from my order. horrible experience
keagan oBe able to go back and see what the lock box code was. I think I passed it and was not able to see it without asking an agent to chat. Then the lockbox code did not even work. Overall it was a positive experience especially since the chat was the best service I’ve ever had on a chat with minimal lag time and excellent service. I can’t remember her name but she was very quick and helpful
Chase MThey are dishonest by not recording the fuel gauge accurately. They added $52 to the bill. Do not use this facility! Resolved through U-Haul customer support, but Best Bin should not be a U-Haul dealer!
KEN TThe staff were very nice and helpful. The check out/ check in was easy. The 10 ft truck had almost 100k on it and hardly shifted gears. I was glad we were driving under 10 miles locally as the vehicle would have never made it onto the highway.
KATRINA AVery clean truck , well maintained and new!
Gloria OAssociate didn’t secure trailer to my car which lead to damaging my car in highway
Nick KTop notch
alan cGreg was busy but was great helping me check the trailer in with “Best Bin”
DENNIS Ntoo far away. Poor set up for trailer pic up
Craig EVery friendly and professional staff, quickly helped to take and return the truck.
artsiom nThe parking lot is way too small for the trucks. They stick too far out and are hard to maneuver around. The app sucked completely trying to pick up the vehicle. No where did it say that I needed not 1 but 2 emergency contacts. Which was hard to find because everyone works at 2pm and can not pick up the phone to confirm. This may be the last time I rent a uhaul based off this experience. This was a very unnecessary frustrating process.
GILBERT DAnother truck was rented to someone else under my name and my account information not 20 minutes before my arrival and suggested that person presented a valid ID that happened to share my same first and last name though that ID was not documented.
Zachary SThere are no uncongested U-Haul stores of neighborhood sites in the Burbank/North Hollywood area, but this location has some street parking for trucks that made pickup easy. In spite of being a logistic company, U-Haul could not handle the logistics of including an appliance dolly with my truck order, so in general, at least for the LA area, I would not trust U-Haul to include rental items along with the truck.
LIVIA SFirst of all it wasn’t a U-Haul facility, they were more worried and concerned about their business than U-Haul business they were rushing everything…..
DAIRIC SParking is tight here, but the staff made it work. Great customer service. I don't think there's any after hour drop off, so something to keep in mind if that's important for a customer.
SHANNAN R