Customer Reviews for Best Budget Inn Of Sandusky
(U-Haul Neighborhood Dealer)

167 reviews

5918 Milan Rd SR 250   Sandusky, OH 44870

(419) 621-1110

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(419) 621-1110

5918 Milan Rd SR 250
Sandusky, OH 44870

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

This is the only location I will use. I even drive pass SEVERAL locations just to come to his. John provides OUTSTANDING customer service each and every time. He is professional, responsive and friendly. I will be renting several more times throughout the rest of this year.

ROSHON T. 
Rating:
5.0

Best location drop off and pick up we have been too. We have rented a total of 5 12x 6 trailers in the past two months. John I think his name is , is professional and the best we have ever dealt with!!

NANCY P. 
Rating:
5.0

Customer did not leave a comment.

ben F. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN S. 
Rating:
5.0

Customer did not leave a comment.

CATHY L. 
Rating:
5.0

Great service and open 24/7!

David G. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Mason S. 
Rating:
5.0

Great location and great service representative ******

RICARDO Q. 
Rating:
5.0

Customer did not leave a comment.

MARIUSZ T. 
Rating:
5.0

give the guy a raise…hes absolutly the best

ROGER P. 
Rating:
3.0

Customer did not leave a comment.

HANNAH W. 
Rating:
4.0

The mirrors on the truck would not adjust. Very dangerous and hard to see.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Roshon T. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

the agent was very helpful an made the experience easy an worry free 😎

jennifer M. 
Rating:
5.0

John was extremely helpful and made sure everything was safe and secure when I picked up the trailer. Excellent dealer.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The manager here walks on water as far as were concerned… We have used this location several times and will continue to do so. This guy deserves a raise. His dedication and customer skills are top notch…He is a joy to do business with. Thank You So Much…..youknow who we are….😎

ROGER P. 
Rating:
5.0

They were very accommodating. We were able to pick up the trailer on Sunday. No hassles.

GLEN S. 
Rating:
5.0

Smooth transaction that went very well and met all my needs.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
1.0

They gave us a paper with the wrong miles So unprofessional!!!

JOHN W. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

I am completely satisfied with the experience. John, the manager, provides excellent service!

MARK G. 
Rating:
1.0

Very little explanation on the DJ tract. Never had us sign one more of here's the keys good luck type of experience.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP P. 
Rating:
5.0

Customer did not leave a comment.

rainwater M. 
Rating:
5.0

Improve your systems. The order glitched and had to be redone. This turned out to be a good thing because I was about to rent a larger trailer then I wanted because I was told that's all that was available. Told the guy my story while he was redoing the order. He found out the trailer I really wanted and I was happy to find out it was available.

bruce L. 
Rating:
5.0

Everything went well. Check in and check out was very quick. No issues at all.

IVAN M. 
Rating:
5.0

Customer did not leave a comment.

TERRY V. 
Rating:
5.0

Fast and efficient service here.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Heidi L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Jon bent over backwards to assure we had the right truck to suit our moving needs. Upon our arrival, we found a clean, nearly new truck with a car towing dolly the same. I have already recommended UHaul and that particular location just due to the stellar customer service from Jon.

BARBARA H. 
Rating:
5.0

The man talking care of everything was very nice and helpful.

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

The person working here could not of been more friendly. He took steps and went over and beyond to help me for the day to get my truck. I highly recommend this person to U-Haul and commend him for his courtesy kindness and appreciation. His customer service goes up and beyond.

TINAMARIE R. 
Rating:
5.0

The person who helped me had exceptional customer service skills. I really appreciated his efficiency and pleasant attitude.

YVONNE M. 
Rating:
5.0

Very nice people,

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

I had an issue with the vehicle I towed the dolly. I was lucky enough to have broken down within 3 miles however getting assistance to return the dolly was denied. I ended up having to illegally tow the dolly with chains tying it to my bumper due to the threat of fines levied by uhaul outweighing legal fines. The reps at the actual locations were helpful and didn't threaten me to return any equipment. The location in Huron even stated they would have picked up the dolly however the communication between whatever call center is terrible.

TIMOTHY S. 
Rating:
5.0

The customer service rep. at the Milan Rd location in Sandusky was very polite and helpful! I will be using this location again! Thank you! Please forward this review to top rep.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

The gentleman that checked me in was awesome!! Very friendly and easy to work with.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
5.0

Jon was very busy yet took time to make sure I was completely comfortable with my rental.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

This location was extremely helpful but I only had dealings with them because the location nearest my home did not have the car hauler that I had reserved available when I got there. I was extremely disappointed in that. When I was in that location the previous day to reserve the car hauler there was a very disgruntled customer complaining that this was the second day in a row that he had reserved a truck and it was not available! When it was my turn to get waited on I indicated to the associate that it was imperative that my car hauler I was reserving would be available the next day when I arrived. I had a bad feeling as I went to pick it up the following day. When I got there the associate told me they did not have a car hauler available- the one I reserved was “ due back at 5:45- I was to pick up at 6:00”. To me a fifteen minute difference is cutting it way to tight from one rental to the next. I would think that doesn't give upon time to properly check in and inspect the returned unit prior to re renting it. The Uhaul associate called the previous renter to see where they were and they indicated they were still “ a couple” hours from returning it- this put it after the facility was closing. I was extremely disappointed that a unit that I reserved the previous day was not available when I arrived. The associates began to check for availability at other local uhaul stores in an attempt to get me a car hauler. The closest one available was in Sandusky ( 25 miles away). So I ended up having to drive an hour and a half round trip in order to pick up a car hauler I had reserved locally the previous day! I had to cancel dinner plans I had with my wife for that evening due to this inconvenience. John and Josh were excellent to deal with at the Sandusky location even going so far as to pick up the unit at my house the following day. I was thankful for that as I did not look forward to driving the unit back to Sandusky on Fathers Day evening. Bottom line is When you “reserve” something you expect to have it available when you get there.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Jon was super helpful.

ERIN B. 
Rating:
5.0

Customer did not leave a comment.

Karin L. 
Rating:
5.0

Very friendly service. Cargo van still had new car smell. I don't think I would go anywhere else to rent a Uhaul.

BRIAN P. 
Rating:
3.0

I rented a tow dolly in efforts to do a favor for a friend, With his money. Now due to a mistake that someone made upon the rental pick-up (wasn't marked as a one way like I initially set it up for online.), I am being made to pay an additional $130 for dropping it at a different location. This really irks me because I have always been a Uhaul customer, And I have never had any issues up until now. I would prefer that something was done about this issue but no one has gotten in contact with me about this.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Gil S. 
Rating:
4.0

Was overcharged miles and time b/c estimated 3 days and 350mi. Brought back two days early full of fuel more than when picked up with mi. At 277 so in my opinion should pay for amount of use. Not execrable to pay over usage.

DC C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON E. 
Rating:
5.0

Both pickup and drop off managers were great! Helpful and courteous.

Jon D. 
Rating:
4.0

Gentlemen was very kind and friendly. He even through in Dolly at no extra cost. Thanks!

ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

RALPHMYRON L. 
Rating:
5.0

Rented three UHAUL's in a week. This one was by far the cleanest and best staff.

Deonne C. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
3.0

Did his best to make me happy

Sharon W. 
Rating:
5.0

The folks there made it really easy to drop the truck off, great experience.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

GLEN V. 
Rating:
5.0

Jon did an outstanding job for me. I give U Haul an Aplus

WILLIAM H. 
Rating:
5.0

John was extremely helpful. I would highly recommend Working with John at this U-Haul location if you are looking to rent.

MARK G. 
Rating:
2.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Best Budget Inn Of Sandusky was great. Easy drop off. UHaul corporate was difficult with their imposed change because they could not accommodate the reservation. I learned from a posting at Best Budget Inn Of Sandusky that UHaul's policy is to give $50 if they fail to accommodate a reservation. That was the first I learned of that fact. When I called during my rental to get assistance with UHaul corporate's change of the reservation, they never offered that resolution until we had a long discussion about the failures of UHaul corporate to meet their reservation obligations before I was offered the $50 compensation. Given the policy, the credit should have been provided at the time the reservation changed. I was told on the call that the on-line reservation system is known to be inaccurate. That's news to me. Thank goodness the local agent customer service was solid.

Harold F. 
Rating:
5.0

Customer service was great, easy pick up and drop off

SHANNON A. 
Rating:
4.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Katherine R. 
Rating:
5.0

Nothing everything was perfect

SONYA S. 
Rating:
5.0

Jon is the best! Great customer service!

kim R. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
3.0

The rate was ABSOLUTELY ABSURD!!!!!,...$482 for a 5x8 trailer is nothing short of robbery,...U Haul should be ashamed. I will NEVER return to any location for any reason. If you want to improve something how about not take advantage of people's needs by charging an exorbitant amount of money for a piece of equipment that has already paid for itself hundreds of times over already. Trucks I can see,...as they are driven,..but a TRAILER!!??? .....never again I was also not told how much it would be he just charged my card and folded the invoice,...I was expecting,..200~$275. Even he was ashamed I guess to tell me before running my card,.....RIPPOFF PLAIN AND SIMPLE

ETHAN M. 
Rating:
5.0

This uhaul facility is great. Vehicle selection is immense, and the team here is is super helpful with any questions we had. I'd recommend them to anyone!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

RICARDO O. 
Rating:
2.0

I put in the applicable mileage in the initial quote. I was given 1/4 of a tank. I had to fill twice equaling 125 dollars. I turned in the vehicle with well over a half tank. I recieved no refund. The alignment on the vehicle was terrible and I had to drive approximately 180 miles questioning if I was going to go off the road because the steering was unreliable. The 15 foot vehicle is said to fit a 2 bedroom apartment I could barely fit the living room and one bedroom so I was forced to leave a ton of items behind that I will never get back.

TIMOTHY W. 
Rating:
3.0

The gentleman was very nice. Truck was clean, BUT the maintenance was terrible. Pulled horribly to the left. It was very rough and struggled to go when stepping on the gas. The driving from Sandusky to Brook Park was not safe. This truck really needs to be looked at and service. Thank GOD it didn't break down or my family hurt when driving it. PLEASE service this truck before renting it out again.

ROBIN K. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

The guy who helped us was super nice!

Olivia B. 
Rating:
5.0

A little cleaning would be good the back , front cab , otherwise a great experience

Randy G. 
Rating:
5.0

John is awesome! I will only use this location in the future.

Shawn B. 
Rating:
5.0

Friendly, fast, convenient service. Had what we needed, at the time we needed it.

Robert E. 
Rating:
5.0

A-1 Customer service! Great service at this location. This was not originally my preferred location, but after working with Jon, I would certainly like to use this location for all future U-Haul rentals.

ZACHARY H. 
Rating:
3.0

The alignment was terrible on the truck and the suspension was suspect.

RONALD G. 
No reviews have been submitted for this location.

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