Customer Reviews for Best Deal Tires Inc
(U-Haul Neighborhood Dealer)

479 reviews

150 Telson Rd Unit C   Markham, ON L3R1E5
(Denison Rd and Esna Park)

(905) 475-1803

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(905) 475-1803

150 Telson Rd Unit C
Markham, ON L3R1E5
(Denison Rd and Esna Park)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had ordered a 15 foot truck and was told a couple of days before that there wasn't one available in my area so I had to take a 10 ft truck - which wasn't large enough, so now I'll have to rent a another truck next weekend to complete my move (it was a one way move). Also, I had ordered a dolly, which they didn't have at this location, which meant more carrying of items for my movers.

CHRISTINA D. 
Rating:
5.0

Customer did not leave a comment.

Andre V. 
Rating:
1.0

Your self serve process is terrible. Please review Going to home depot from now on. Bye forever

Sam S. 
Rating:
4.0

Telephone Representative Quality and Customer Experience skills. Two out of three reps I spoke to during my entire process were extremely RUDE, NON CARING AND IMPOLITE while one was entirely different and an ideal experience a customer would want. Could be a better scale and training to ensure everyone provides that similar good experience!

Soham J. 
Rating:
1.0

Truck was not technically well maintained specially breakers . I invoked in an accident . And although branch was informed I got charged extras ?!?!

Payam A. 
Rating:
5.0

Customer did not leave a comment.

Ziad Mohannad A. 
Rating:
5.0

Staff was amazing! Will always recommend/use this location going forward.

Stephan B. 
Rating:
5.0

Customer did not leave a comment.

tong X. 
Rating:
4.0

the car need alignment, very challenge to drive

Shi Yun X. 
Rating:
5.0

I like how practicable the pickup and return of the truck were. I will use it again when I need it.

Andre F. 
Rating:
1.0

I ordered the dolly with van rental, but there was no dolly in the car at all. I had called the hotline twice for it. The first time was told there one available on Scarborough location and the peoples at this location never called back even though I was asked phone number at the beginning of the conversation. The second time, I was told none available close to Toronto. Unfortunately, I was still charged with it.

Minhong Q. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
3.0

Customer did not leave a comment.

ALI Z. 
Rating:
5.0

Customer did not leave a comment.

ANNAMARIER S. 
Rating:
3.0

I asked to remove the pad which i ordered before picking up the truck. So there was no pad but payment for the pad was made when i returned. Asked twice not to put the pad.

gilyong S. 
Rating:
4.0

Remove snow on vehicle & parking area

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Alfred L. 
Rating:
3.0

I encountered a big issue, I couldn't find the vehicle I want to rent when I arrived at the spot. Luckily there is a person in the office even it's not the regular office hours. After asking him he told me the cargo van I rent is located on the other side of the parking lot. But nobody told me that in advance, eventually, I got my vehicle. I hope this does not happen anymore.

XUPU Y. 
Rating:
3.0

Truck had very high mileage, the radio wasn't working and the transmission was struggling.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

KEVINJ S. 
Rating:
1.0

Customer did not leave a comment.

Anton S. 
Rating:
2.0

Reserved a 15 foot truck. When I showed up, it wasn't available. And then they downgraded me to a 9 foot van which was actually fine. They had to re input my information again and when I got my final invoice, I did not want CDW coverage on the vehicle, yet it was still charged.

Rahim D. 
Rating:
1.0

The location was close to home and that is the best that can be said. There was no one on site to assist and calling the uHaul support line had us waiting for over 65 minutes. What was supposed to be a super easy, user-friendly self-serve process was confusing, poorly explained, badly laid out and completely unintuitive. If I ever rent a Uhaul again, and that's a big if, I would only go to a place that offers in-person service.

Catherine L. 
Rating:
2.0

Customer did not leave a comment.

Juan G. 
Rating:
1.0

Check-in instruction was very unclear. We had to call customer service multiple times to get the vehicles. The trolly ordered was not there when we finally get in. And a $15 waiver was added when we didn't order. I had to call customer service to ensure that I didn't get charged on that!

Wen C. 
Rating:
1.0

Worst experience of renting.

Ernesto B. 
Rating:
4.0

Fix radio in truck!

TERENCEJOSEPH C. 
Rating:
5.0

Great service! Thank you very much!

Kostyantyn S. 
Rating:
5.0

Customer did not leave a comment.

GUANGJUN X. 
Rating:
1.0

- Terrible customer service - Not knowlegable of products or services - Charged for insurance after it was requested we didn't have any - took 50 mins to check us out - told us we had to return to an incorrect location - Overall awful experience

DAVIDJOHN B. 
Rating:
1.0

Terrible experience dealing with this branch. Below zero customer service 👎 Highly not recommended I had to wait 35 min to get the code to pick up the key. No one answered the phone! The worst thing when I came back at night to return the van, they put a chain at the entrance of the parking lot and locked the entrance! I had to wait an hour to get in and it was around midnight and my car was inside. Super negative experience. Never return to this location. Even I called their office to talk to a manager, I was promised to receive a call in an hour. After 48 hours still no one called me. 👎👎👎👎

Amir K. 
Rating:
4.0

Easy step…✌️

Pourya P. 
Rating:
3.0

The overall system booking process was terrible online. Uhaul should not allow customers to book vehicles at closed locations when the website states that the location is open. This location was chosen as my corrective action, the original location was a waste of 3 hours on my moving day. The uhaul app is also glitchy, slow, and doesnt work properly with full permissions to my phone open. Luckily google chrome worked to compete my online booking and pickup

Don H. 
Rating:
1.0

The system is very slow and waste us much time. The vehicle is not clean, but later charged me $20 cleaning fee? come on, I just let it as the original status. I gave them the credit that a trust. But they just use my trust to aarbitrary charge.

Xiao H. 
Rating:
5.0

Customer did not leave a comment.

YI L. 
Rating:
1.0

They have to be there during business hours, to assist the client. They should open business and should take initiative to help customer.

Arshad M. 
Rating:
1.0

Our location and time of pick up was changed a day before our move without our consent or acknowledgement. I didn't receive any voicemail but even if I did, we wouldn't have been able to change our scheduled moving elevator and were stuck rushing to complete our move into our new condo. Additionally, we had to drive out of the way to pick up and drop off our truck. Your customer service reps were not sympathetic and were not helpful in the situation (they just reinforced that there was nothing that could be done). This soured our whole moving experience and I will not be using uhaul again in any of our future moves.

MATTHEWTINLONG W. 
Rating:
3.0

I had selected IN PERSON PICKUP but it seems the pickup location is really geared towards ONLINE self service. U Haul did not advise me to download the U Haul app ahead of time, ensure mobile data is active, use the app to check in and out, retrieve and return the van keys from a lock box, etc. etc.

HENRYYAN-WAH C. 
Rating:
5.0

Customer did not leave a comment.

Hayden N. 
Rating:
4.0

Customer did not leave a comment.

Yang Y. 
Rating:
5.0

I was able to book online, which made things fast and easy. The van was clean. Keep up the good work.

James C. 
Rating:
1.0

The location was hard to see from the street. It was horrible to find out that a few days before the pickup, our promised 20-foot vehicle was not available. What is the point of making a reservation, when it gets changed at the last minute?

John D. 
Rating:
5.0

The overall experience was excellent. The only thing I would mention is that the parking spots for own car are not marked and someone from another company came out to ask us to move it from where we initially parked it.

Ramona B. 
Rating:
1.0

The location called to report they were closing early on the pick up day. Upon arrival, they were still open. The lady behind was a bit rude in reminding me of the online Chech in process and seemed a bit annoyed she had to repeat herself.

Emanuel F. 
Rating:
5.0

picking up the car with my phone was amazing! I will use you guys way more because of that. The biggest pain was having to deal with VERY SLOW attendants and lines just to rent the truck. WELL DONE!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Henry Kwok Yin A. 
Rating:
1.0

I placed an online order for 15 feet truck and three dollies for Sat, May 2, 8 am, about a week in advance to be picked at a location in Etobicoke. 3 pm on Thursday before May 2, I got I call that U-haul doesn't have the truck available in Etobicoke, but can pick it up from a location in Markham, 40 km away. Very slick move - with such short notice I can't really find another truck from another provided. Without choice, I had to go agree to go to Markham. If Uhaul doesn't have the truck available in Etobicoke, why was it offered there? When I picked the truck on May 2, there were no dollies. The location was closed, so I called customer service. They couldn't explain why there were no dollies. Their guess was there were none available at the location. If they were not available, why wasn't I notified? And again, if they were not available in the location, why were they offered online? The customer service rep advised that she can arrange for me to pick up dollies at another location in Scarborough, but they would open at 10 am. I asked if I can pick up the dollies from the Etobicoke's location since they would open earlier. The rep advised the Etobicoke's location opens at 9 am and she would arrange for me to pick them up from the Etobicoke's location. However, since I was renting the truck one way (meaning I'm returning it in a different location from where I picked them up), I had to call Traffic and they had to arrange the dollies to be returned to the location I'm picking them from. Why did I have to call another department to handle my request? Why wasn't customer service able to arrange that? Why do you have customer service, if I have to call each department separately? Anyway, it was 9:30 am by the time I finished with customer service, Traffic and drove back to Etobicoke. When I arrived there, I was told they don't have dollies. No one has notified them and the dollies they had available were already given to other clients. So much for customer service. The agent at the location called another location in Rexdale, 14 km away. Rexdale could spare one dolly for me and that's it. So, to summarise my experience with U-Haul: I placed an order for a truck and three dollies to be available at 8 am in Etobicoke. On the day of the pickup, I had to drive 40 km to Markham, 40 km back to Etobicoke, 14 km to Rexdale and 14 km back to my place in Etobicoke. I received one dolly instead of the three I ordered. And I waisted 2.5 hours of my time dealing with issues that should have been arranged when I placed my order a week in advance. It seems like U-haul is Greek for “not good at online business and customer service”.

Archibald S. 
Rating:
2.0

Customer did not leave a comment.

Hassan M. 
Rating:
4.0

Vehicle was clean and fueled. It was ready for pickup at the scheduled time. Key was in the lock box. No staff at this location during Covid lockdown, so you are completely on your own using the online procedures for both pickup and return. Set up your account in advance to streamline the procedure somewhat. Even with iPhone "location services" turned on, the uHaul website had difficulty detecting that I was actually at the pickup location. Give yourself lots of time for pickup.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

YEPING T. 
Rating:
3.0

Interior can muddy. Windshield wipers were so bad rubber was 75% torn off. Most of moving blankets were soiled. Gas cap light on but cap was secured.

jonathon M. 
Rating:
1.0

Worst rental experience of my life. If this was my first U Haul rental I would never be back. If I could rate this lower then poor I would. This location puts a black eye on the U Haul name.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Dave L. 
Rating:
1.0

Van was not ready for rental. Had to remove snow from van. Gas in van was not as stated. Missing about 1/8 tank. Was showed but nothing was done. I refueled about 10L extra by mistake as well. This is on me. Key was not in the lockbox. Had to wait till location was open to get van. This delayed my move which needed to be on time.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Jinglun Y. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

We use this place a couple times every year and it's purely out of convenience of proximity. The vehicles are not cleaned regularly and clearly not inspected after every return i.e. I always find garbage in the cargo area i.e. empty water bottles, portable ash trays, end pieces of lumber. They're in pretty rough shape too, but I can't put the blame on the rental location for that. I'd give it below average but I think this is pretty standard with the majority of uhaul locations. It is what it is and if you can, plan ahead and book with a more reputable rental company.

Joseph C. 
Rating:
5.0

The place was easy to locate and customer service was good.

Supriyo M. 
Rating:
4.0

The back of the truck was very slippery since it had grease on it, there was a leak somewhere causing water damage, and the people before me did not lock the truck nor close the back door and it was pouring rain so the back was very wet as well.

Seth T. 
Rating:
1.0

This location, staff didn't go out to check the gas level with client, and than when I return, she said I didn't fill up the gas, said I need to fill up the gas at least 50 litter for driving 90 km?!!!! it's a 15 ft truck only. no truck in the world using that much gas, make no sense at all. I drove out the truck I took a look the gas level is 3/8, but she said system is 5/8.

Ningdong W. 
Rating:
4.0

auto pick up 24/7 is easy but not friendly. I failed to use it but served by counter satisfactorily .

Man L. 
Rating:
4.0

Better lighting in the car park.

GISELLE C. 
Rating:
4.0

I was pretty frustrated about trying to return it while they were open, and was quite relieved to see that there was no spurious extra charge. All else was excellent, the clerks I negotiated with last night were very nice and helpful, and it all went quite smoothly otherwise.

J-Pierre M. 
Rating:
5.0

Bets service

Modesto M. 
Rating:
5.0

Customer did not leave a comment.

Consuelo R. 
Rating:
3.0

You get what you pay for (only 3/8 tank of gas and have to bring it back with 3/8 tank and truck not even brushed of snow when I picked it up and no snow brush in truck), but I was surprised to be charged an extra fee $2.50 for paying with a credit card.

David G. 
Rating:
1.0

The gas cap was broken upon starting the rental contract. This UHAUL location has not inspected the vehicle properly for damage. The gas cap was broken. Furthermore the vehicle was delivered to us with only a quarter tank of gas! As a result, we had to contact UHAUL head office for them to find and then send maintenance help to fix the gas cap issue. We were delayed almost 3 hours!

NELSON J. 
Rating:
4.0

Speak to customer where to pick up the Van, as there are east and west parking lot in the building. (I assume is at the office side, west, and cannot find the van). Also, I filled gas tank back to 5/8 mark before returning van around Nov 2, around 6.45pm. Upon reviewing your electronic invoice after, the staff charged a gas fill up fee of $8.64. I only traveled 18km during my rental time period. Please refund me this gas amount, or I will bring it up to the Consumer Association. Raymond 416.802.9991

Keng C. 
Rating:
4.0

Fuel credit/charge was excessive. I prefer to return it as I got it.

Kimberly C. 
Rating:
5.0

Need rope to tie things.

Kien D. 
Rating:
1.0

Horrible experience and have used uhaul many times. Had final confirmation of equipment reserved and arrived to find it being given away to a different customer. They didnt know anything about uhaul products or services. Didnt take our license. Couldnt answer our questions.

Hannah G. 
Rating:
2.0

Truck was not available through 24/7 service when I arrived. Waited 1 hour on hold before someone called me to say truck was not returned even though I was standing right in front of it. To find the office was quite challenging. It was around the side of a run down building. Overall very stressful.

Gary C. 
Rating:
2.0

Customer service was poor. The information provided during the phone consult did not match the information provided upon key pick up.

Krystal G. 
Rating:
2.0

poor customer service and waiting for long time to get my reserved truck.

Jinwu H. 
Rating:
4.0

Customer did not leave a comment.

Terence C. 
Rating:
3.0

The pick up procedure was a bit confusing as there were quite a bit of going back and forth. But otherwise, there was no problem with the equipment.

Michael L. 
Rating:
4.0

Fix the back rolling door so it is easy to close + put on a proper gas cap on the 15' truck that I rented

Terence C. 
Rating:
5.0

Customer did not leave a comment.

Leo K. 
Rating:
1.0

Extremely poor customer service and dismissive service agents.

Darren B. 
Rating:
1.0

I rent a truck many times before. But this time I rent a small truck from this location they charge me 153.00$ For moving 1 king bed only. I always pay around 90$. For bigger truck ( same distance). They charge me to much for fuel, 20$ for late service,, It's my last time I rent a truck from Uhaul

Damoon S. 
Rating:
4.0

Thank you

Diana D. 
Rating:
3.0

Customer did not leave a comment.

NINA C. 
Rating:
5.0

Customer did not leave a comment.

Faiz H. 
Rating:
5.0

Super clean car, just easy and fast transaction

CARLEY H. 
Rating:
3.0

Have vehicles closer to the main office. Would be hard to walk that distance in the winter.

John F. 
Rating:
1.0

Clear communication on instructions. The self check in option did not work. Waited 3 hours to pick up truck. Gas was not full. The truck was switched on me the night before because there was no availability for the size I ordered. I am out $300 for a crew that had to wait 3 hours for the truck. This location was horrible.

Jim V. 
Rating:
3.0

Charge less money. Laugh

george E. 
Rating:
3.0

Tried to use the app as directed to return the truck. However, after 4 attempts at uploading the required picture of the mileage and gas tank, I gave up. The app kept telling me I needed to upload it and never accepted the picture that you take THROUGH THE APP. Was pretty frustrating. I better not be charged the $20 convenience fee for the company to finish the return.

Bryanna P. 
Rating:
5.0

Great and honest service!

Jimmy M. 
Rating:
1.0

Very dirty truck bad customer service

Vicky D. 
Rating:
5.0

Customer did not leave a comment.

Brittany H. 
Rating:
1.0

The truck was nasty. It smell like horse shit. I have pictures of horse shit on the inside of the truck I had to clean and disinfect the truck back. It was so nasty and stink. When I talked to the lady about it she told me to leave it and rent from somewhere else. It was end of month and no other truck was Available so I took it. It took me 4 hours to clean the truck back. I should have gotten a day free to clean it. I had it for two days because I day spent cleaning and washing out the back. Staff was not helpful and truck is used to move animal's not house moving use. I have used Uhal many many time for menu years and this is the first time I got such a nasty truck. I got pictures to prove it. Never rent at this location again.

Anita C. 
Rating:
3.0

Customer did not leave a comment.

YINGWEN Y. 
Rating:
5.0

N/A ... Overall service / representative was excellent.

Don T. 
Rating:
5.0

We had a great experience. The staff were both friendly and efficient. We accidently left some ID in their office and they called us to come back that same day. We deeply appreciate this because moving is tiring. Thanks!!! The only issue is that when we looked at truck availability on the uhaul website, that listed just a 10' truck available that day. Luckily, we went in person and there was a 15' truck available and we were very, very happy to book the larger sized truck. Thus, a discrepancy between their fleet and the uhaul website. Overall, the experience was good and the low rise design of the truck was fabulous. We're happy we chose uhaul.

ALBERT K. 
Rating:
5.0

The first time using the online automated pickup was a bit confusing. Wish there was a quick summary in the beginning to help me understand the process. The custom support took a little while (15 mins) to connect to, but the person i spoke to was courteous, knowledgeable and very helpful. Wish I could remember her name to give her a shoutout. (called on July 7th, around 10:15 EST) Van was in great shape, A/C on point. Not a scratch on the van and the ride was smooth. Great experience overall, thank you!

Yuri K. 
Rating:
5.0

it was a nice moment as i love the organized self service of sharing location for pick up but returing it was a mes as return process was not well organized as the application keep failing hence management should try and improve on the return application.

Charles E. 
Rating:
4.0

Customer did not leave a comment.

JOANNE D. 
Rating:
4.0

Have some more branding so that it is easier to spot.

Arjun H. 
Rating:
1.0

Horrible customer service Delayed us 3 hours Never coming back to uhaul You Can improve by having the proper trucks at the locations customers select and get agreements for ...

Stuart G. 
No reviews have been submitted for this location.

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