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Darla L
Customer Reviews for Best Lil Video & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kenny was very helpful and pleasant. We were in and out of there within 20 minutes and he treated me with kindness and respect.
RYAN CNo one here . Due to the flat tire I was late to the drop off. Had to go to your website to check out.
Sean CFantastic and easy. Will rent from there again!
Monte WWas very disappointed in service. Was told one price then was charged over 100 dollars more and had to go to two locations to get all the equipment and now we are being charged a fuel fee as well. I will not be using this company again as I got no response to my complaint I filed.
glenn dTrailer lights stopped working 4 hours into the drive. Also trailer leaked water, ruining a mattress and getting lots of stuff wet.
Parker FVery friendly and helpful
KIMBERLY LOwner at this location will get all my business from now on. He was very helpful and knowledgeable. His customer service went above and beyond. The drop off was the only thing thar was good about the entire experience. This is what a 5 star rental facility is. I truly regret picking up at the first place.
Don RExcellent service
keith sRented here before. Always an excellent experience.
John BGreat customer service! Reliable!
KENT CFirst time renting a trailer. Very rude people at this location will not be returning.
Wayne WI was not made known that I would have to drive an hour away to pick up the truck bc one was not going to be at the location I requested to pick up until less than 24 hrs before. My son had graduation from veterinary school. Luckily I could make arrangements to pick up The truck and not miss his commencement. A confirmation phone call should be made MORE THAN 24 hrs in advance especially when a location that is selected cannot accommodate the request for a given truck. I was also then charged 14 EXTRA MILES even though I had to DRIVE 45 MILES OUT OF MY ORIGINAL RESERVATION TO GET THE TRUCK.
Jeremy SI liked the service just fine. "If it ain't broke, don't fix it!"
John BGentleman at the location was really nice and forth coming with any information that i required involving the U-Hual itself and was understanding with the miles.
Chase GKenny made it quick and easy as always thanks Ken!
Anthony GWe were not very happy we had to drive 45 miles out of the way to pick up the trailer. We did receive up dates about the new location. The trailer was not completely clean, Kenny offered to clean it, but we were short on time. Kenny was very nice and tried his best; however, the computer system was down and Kenny could not complete our pickup transaction and run a receipt. A receipt was later sent by email. Kenny was professional and provided us with his contact information. The Monticello U-Haul office did not stock adapters for the trailer lights (a missed sales opportunity). We had to go to the local auto parts store to make a purchase.
Mark PThe best experience at a U-Haul I have ever had.
Cale RPerfect experience.
NANCY MI couldn’t expect much more from a small town. The guy was nice, the office was, um, eclectic, the truck was clean but I had a blowout occur about an hour west of Indianapolis:-/ Took them almost 2 hours to get road side assistance dispatched. Took almost 2 hours for them to get to me for a grand total of 4 hours delay.
Roberta VNo improvement needed at this location. Kenny is wonderful & makes it fast & easy to rent & pick up a trailer. Kudos to Kenny!
bob DChange nothing.
Robin RNothing, fast and easy rental!
James BEverything went as planned. Nothing negative to report.
Stephen PVery slow preparation of documentation
James MIt was over 20 miles from my original reservation and no other options so very inconvenient for me and my family. I would say the owner is not the friendliest person I’ve met either.
Bill HI have rented U-Hauls from this location in the past & I highly recommend this facility. The owner goes out of his way to accommodate your needs & schedule. Very friendly & very efficient!
Pamela DI only put no on well maintained because the gear shift was sloppy. The gas mileage was ridiculous, 8 miles took 10 in gas to put back to the return requirement? I rented a truck the week prior and put almost 110 miles on it, that only took 20 to refill. The proprietor was helpful, so it was a positive experience. I was surprised that a dolly is not a standard issue item in the truck, it is designed for moving things after all. Previous location had me spend 7 a day to rent one but this location didn't have any to rent.
Brent WFor UHaul Corporate: Have your regional manager treat customers with more respect. We had to drive 120 miles round trip to pick up our equipment, and when my wife called to ask for compensation for our time and gas money she was treated rudely and as though we were in the wrong. It's one thing to not have a truck nearby, and to have us drive to pick up a rental. It's something else entirely to treat us like we're greedy for not wanting to lose two and a half hours in the middle of a move.
charles sThe people that came out that was supposed to hook trailer up did not lock trailer down to the 2 in ball on the truck so trailer came unhooked after starting to load car and it took 45 + min to even get trailer all done after I even pre book online and was already unhappy that the uhaul in Rochester IN was closed at 1155am when online it said they closed at 12:00 pm
Russell VThe unit was very dirty inside we had to sweep it out before we could even use it. There was trash left in the unit.
Robert MHere again, nothing closer, kouts, north Judson, had to go another 12 miles away
conrad pGreat experience. Couldn't be better.
Sam HOffer some supplies like hitch grease and electric connection grease.
Sam WKen is absolutely great to work with...very easy & flexible! Always willing to help. Would highly recommend to all family & friends!
Pam DAbsolutely nothing. Experience was outstanding.
robin rI waited for an hour and a half for someone to show up, during their normal business hours, after an agreed upon meeting time. This was after traveling 45 minutes to pick up the truck, and after the first uhaul dealer couldn't provide the truck that was reserved... Worst UHaul experience ever. These two delays caused me to miss an entire half days moving time and caused all of my movers to back out. I will never use U-Haul again. I reserved this truck, but for what? I thought the purpose of a reservation was to reserve a truck.... I was never notified that the reserved truck was unavailable, until I showed to pick it up. Horrible service!
tony bKen in Winamac was great. The Uhaul we needed hadn't been returned on time. He called the person who was supposed to return it, who didn't want to return as scheduled, and got them to return it. He turned what could have been a disaster for us (as my daughter had to be out of her Chicago apt. that day) into something we could work with.
barry LI received email verifying my rental was at my desired location. When I arrived at the given time, it was not there and neither was the agent. When reached by phone, he located a unit for us 35 miles away. Since we were meeting a timeline, we had no choice but to make the drive for the unit. And return it to the further location. In the future I will do a better job verifying and not be so trusting.
audrey nThe owner or worker had inappropriate pics on the wall. Had random beer cans around. Cursed often. Had a bad smell.
Susan G