Customer Reviews for Best Of Beloit Vintage Mall
(U-Haul Neighborhood Dealer)

176 reviews

1019 Gardner St   South Beloit, IL 61080

(815) 389-2971

Office Hours

  • Mon-Sun: 10 am–5 pm

Services at this Location:

Contact Us

(815) 389-2971

1019 Gardner St
South Beloit, IL 61080

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wendy T 
Rating:
3.0

Customer did not leave a comment.

Brad L 
Rating:
4.0

Customer did not leave a comment.

Brad L 
Rating:
5.0

Everyone was super helpful, especially when I had to rent two vehicles for the same day to keep for different lengths of time. Bella was wonderful to work with.

susan h 
Rating:
5.0

Customer did not leave a comment.

Sabas P 
Rating:
3.0

Clean your trucks and improve the ride. It was terrible

Erwin H 
Rating:
5.0

Bella provided exceptional customer service. The equipment looked brand new. I will definitely be renting from this location again.

susan h 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Customer did not leave a comment.

Charlene S 
Rating:
5.0

Everyone who did super assistance with the process from start to finish!! I WILL ALLWAY USE U-Haul!! Thanks again...Jim Clark

JAMES C 
Rating:
5.0

Customer did not leave a comment.

Todd H 
Rating:
5.0

Really pleased with service at mall kiosk.

MARTIN B 
Rating:
5.0

The rental process from checkin to return was super easy. I was worried about doing it on my phone, but it turned out to be hassle free and user friendly from pickup to return.

John G 
Rating:
5.0

Offer a discount for the next rental use in the next 30 day after the first rental use.

michael l 
Rating:
5.0

Customer did not leave a comment.

Nicole F 
Rating:
5.0

Customer did not leave a comment.

KEVIN H 
Rating:
5.0

The truck was clean and acceptable. Ran pretty rough and transmission shifter very harsh. Very happy with the staff at this location though.

Nolan V 
Rating:
5.0

This location was great but your corporate customer service was horrible. Corporate tried to change the pick up location and insisted they could not alter that. Only after 40 minutes of getting transferred around did they reach the conclusion that the original pick up site could be used. I wasted a good hour trying to get this done calling, re-calling, waiting in queue only to end up where I had started out It nearly caused me to cancel the whole arrangement

greg c 
Rating:
4.0

Customer did not leave a comment.

Neil W 
Rating:
4.0

Customer did not leave a comment.

carl r 
Rating:
5.0

Keep up the great work! You guys make moving easy and take the stress out of a big job! Definitely recommend Best of Beloit Vintage Mall! Thank you!

Patti M 
Rating:
5.0

Customer did not leave a comment.

VINCENT F 
Rating:
5.0

Britney was awesome and very professional, I was in and out once she attended me.

Heriberto B 
Rating:
1.0

I put $36.00 in gas for the unit where it was at when I picked it up ..and they charged me another $29.50 for fuel..won't rent there again.

Richard D 
Rating:
4.0

Be more aware of 1 way rentals

CASSANDRA C 
Rating:
5.0

Customer did not leave a comment.

Douglas E 
Rating:
3.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Everything was awesome! Keep up the great work! Thank you!

Patti M 
Rating:
5.0

Nothing, just keep using the same friendly and professional services that you are using now

James B 
Rating:
5.0

Nothing to criticize, very good experience

CYNTHIA S 
Rating:
4.0

Customer did not leave a comment.

Sharon J 
Rating:
5.0

The online/app check in was awful! Had to refresh often and then had to call for help. Wait time was 30 minutes! Didn’t even offer to extend my time to use the truck since it took me an hour to get in it. Return back was just as bad, having issues with the app and checking back in. I ended up just giving the key to the counter person, he was nice and understanding.

Stacy M 
Rating:
5.0

Katie was great! Wonderful smile and extremely helpful with a few questions I had. It was a pleasure working with her.

Allen B 
Rating:
4.0

There was a little confusion when I arraigned the rental, but it was quickly cleared up. The trailer had not been used for a while and had some green mold around the door seals and the prop rod for the front hatch was very crooked. Before using it I straightened the rod and power washed the trailer inside and out. It pulled like a dream and tracked very well. We took it from Illinois to Rocky Mountain National Park and Garden of the the Gods in Colorado. I would rent it again. The manager mentioned that they may discontinue the Sport Trailer. I would guess they do not get rented as often as others. Should U-Haul ever decide to sell them, I would be interested to know how much you would be asking for one. It's agreat little trailer that garnered several comments on our trip.

Clark S 
Rating:
5.0

Customer did not leave a comment.

Diane S 
Rating:
1.0

I do not like my experience at this particular location. I’ve rented a U-Haul multiple times and NEVER has a one way trip cost more than a round trip. I’ve moved from Janesville Wisconsin to Rockford Illinois which was a 1 way trip mind you I picked the truck up in Beloit at the Cranston road location then went to Janesville and Rockford and paid around 70$ and a 1 way from South Beloit to Rockford they tried to charge me 110$ not including insurance or anything, safe to say I WILL NOT use this location again.

LeAnka H 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
3.0

We had to drive the truck 300 miles, and the AC didn’t work right, it was very hot and the fans didn’t work

Kayleigh V 
Rating:
5.0

Customer did not leave a comment.

Darold M 
Rating:
5.0

Nothing, just keep giving the outstanding service that you currently provide

James B 
Rating:
5.0

Customer did not leave a comment.

Duncan M 
Rating:
4.0

Customer did not leave a comment.

Len M 
Rating:
4.0

Not sure why im being charged for 2 days? I picked up at closing time on saturday. And dropped off shortly after closing on Sunday. Please refund me for one of the days Niall Cain

Niall C 
Rating:
4.0

Customer did not leave a comment.

Teandra H 
Rating:
5.0

Great place to rent from

Shane G 
Rating:
4.0

Customer did not leave a comment.

Michael P 
Rating:
4.0

Customer did not leave a comment.

Scott P 
Rating:
5.0

The U-Haul experience from the initial phone order through the return drop off of the rental truck was awesome. 5 star service!!!!!

Douglas C 
Rating:
4.0

Leave as is great customer service. Rep went out of way to enquirer about info so I did not have to gather.

DALE D 
Rating:
5.0

This is a smaller u-haul establishment, they were very helpful and efficient with my drop-off and subsequent rental. I will use them again.

DAVID B 
Rating:
4.0

Customer did not leave a comment.

Rodney L 
Rating:
5.0

The staff was super friendly and helpful! The 20’ truck drove great and I was able to get the job done on time and stress free! Thank you!

james f 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
4.0

There was dirt in the front of the trailer. I forgot my hitch pin so had to go buy a new one. It would have been nice to be able to buy one there. The attendants were very nice and helpful.

REX L 
Rating:
4.0

Chain broke while transporting my vehicle and then in the same trip on I-65 the drivers taillight came off the trailer.. overall a bad trip. These trailers need to be checked more often!

Jason K 
Rating:
4.0

My issue is not with the location. Issue I had was the U-Haul self pick up service not working correctly. Location did all they could to help.

Crichton C 
Rating:
5.0

Customer did not leave a comment.

Kevin D 
Rating:
5.0

Customer did not leave a comment.

richard a 
Rating:
1.0

I reserved the truck for 10am and didn’t leave the location with the truck until almost noon. The lady behind the counter said it was due to their computer being slow or the uhaul website was slow and that it was loading. Then I got charged $22 in fuel even though I filled it up to where it was when I got the truck. I never got any paperwork either stating how much fuel I needed either. I will not be using this location for a uhaul again. Because of that 2 hour delay I didn’t get done moving until midnight.

Brian W 
Rating:
5.0

Great friendly staff. Fast check in and out.

Tina-Marie L 
Rating:
4.0

Acct rep had issues getting contract finished even though unit was preregistered to go. It took 30-40 minutes to get going. Otherwise the unit was in clean shape and ready, allowing us to get our move completed. Thank You!

Donald G 
Rating:
3.0

Our U-Haul leaked and our stuff got destroyed and got told oh well

Alex S 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Darold M 
Rating:
5.0

Customer did not leave a comment.

Jose V 
Rating:
5.0

Everyone was very friendly and helpful on our pickup and drop-off

Bobbi B 
Rating:
5.0

Great staff at the Best of Beloit location - made the rental smooth and easy!

CARL B 
Rating:
4.0

The tie down ratchets were horrible rusty spent over an hour getting them to work. Had to go buy some wd-40 and work them to get to work at all. Other then that the place was great. Service was great.

Don S 
Rating:
5.0

Customer did not leave a comment.

Angela P 
Rating:
4.0

Customer did not leave a comment.

Moises C 
Rating:
5.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
3.0

Customer did not leave a comment.

Josh H 
Rating:
1.0

Worker didn't know how to rent a trailer had to call another location and have them do the paperwork. The kid couldn't get me a receipt, contract to sign, or even the total amount I was going to be charged. Took over an hour for them to figure out how to rent it.

DERRICK S 
Rating:
4.0

I had to call Uhaul during my check-in process, they were very helpful.

Scott S 
Rating:
4.0

Customer did not leave a comment.

David P 
Rating:
2.0

We were charged for Insurance after declining online and in person

Kelly S 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

all good

Melodie H 
Rating:
5.0

Customer did not leave a comment.

Kim R 
Rating:
5.0

Very helpful and friendly. Quick return process.

Marc P 
Rating:
4.0

We only had the truck for one night & made a quick 4 hour trip & a bunch of our stuff got wet. Very unfortunate & would hate to see that continue to be an issue moving forward.

Aaron H 
Rating:
5.0

Customer did not leave a comment.

Laura P 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Have more than a 1/4 tank of gas in the truck. Shouldn't have to start the trip with a visit to the nearest gas station.

Charlie A 
Rating:
3.0

Customer did not leave a comment.

Aaron M 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
5.0

Customer did not leave a comment.

richard b 
Rating:
5.0

Customer did not leave a comment.

Rebecca R 
Rating:
5.0

This location was the craziest experience I’ve had but in a good way, I love the people at this location, love the professionalism, very good communication and they were very helpful in every way!

Rodney M 
Rating:
5.0

Customer did not leave a comment.

Sean A 
Rating:
5.0

The location was great answered all the questions I had gave really good service. However if you’re using the online pick up allow yourself extra time the verification process takes a while to complete. Had I known that I would’ve just waited till the location open to pick up my vehicle. It would be nice if you could do the verification ahead of time and then just have to check out the vehicle when you pick it up.

William W 
Rating:
3.0

Get the app to work. You tell people to use the app the it doesn't work. Cost me 2 hrs labor for 4 guys because my truck wasn't ready. And then it's a POS that has 185000 miles on it and barley accelerates . Will never recommend

jerimiah M 
Rating:
5.0

Customer did not leave a comment.

Chad S 
Rating:
5.0

Customer did not leave a comment.

Steven J 
Rating:
5.0

Customer did not leave a comment.

gail s 
Rating:
5.0

Customer did not leave a comment.

gail s 
Rating:
5.0

Customer did not leave a comment.

Raymond s 
Rating:
5.0

Customer did not leave a comment.

Bruce S 
Rating:
5.0

Customer did not leave a comment.

gail s 
No reviews have been submitted for this location.

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