Customer Reviews for Best Of Beloit Vintage Mall
(U-Haul Neighborhood Dealer)

83 reviews

1019 Gardner St   South Beloit, IL 61080

(815) 389-2971

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(815) 389-2971

1019 Gardner St
South Beloit, IL 61080

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

gail S. 
Rating:
5.0

Customer did not leave a comment.

gail S. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

gail S. 
Rating:
5.0

Great staff

Kevin M. 
Rating:
5.0

Keep up the great work.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Kelli K. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Cannot think of anything. Amanda was very good at her job and the whole crew was excellent.thanks

Chuck L. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Nolan V. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
1.0

No-contact is a joke. The app didn't work. Took 2 hrs to pick up the truck, and the customer service flat out told me they couldn't help me. NO ONE CARRIES A PASSPORT TO PICK UP A RENTAL. I will never rent from UHaul again

Howard T. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA K. 
Rating:
4.0

Not charge me twice.

CASANDRA M. 
Rating:
5.0

Very easy. Helpful people and clean like new equipment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Like new truck. Very clean. Nice people

WILLIAM R. 
Rating:
3.0

I paid for a truck and got a storage unit. While driving the truck I heard adds where I get the first month of my storage unit free. Which was never mentioned during booking either. I had to book the truck from a different location cause the place I booked the storage unit did not rent trucks. But I rented the truck abs storage unit both from Uhaul.

Aaron B. 
Rating:
1.0

Tell customers that y'all charge by the mileage AND the day. Horrible. This was my first time renting from uhaul. I was asking for extensions thinking everything was sweet because they never told me the new balance after the extension, but instead would say, “For how many days? Okay, you're good!” Y'all are some goofies. Please don't be like me, ask questions because they will definitely try to finesse you out of your money since they don't advertise that they charge by the day.

Sashaa C. 
Rating:
3.0

When I called uhaul I was told over the phone that I could pay for the rental with cash and I could get a discount because I was a veteran. Could not do either, because they said it was up to the locations choice and had to pay with credit card. It's not like I don't have a credit card but I hate using them. I have an excellent credit score of about 780's or better but wanted to pay cash not only so I don't have to waste my time paying online for my card that this country has problems getting hacked and their printer was not working so I had to sign a hand written agreement and write nothing follows under my signature.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

JERMIAH O. 
Rating:
5.0

Customer did not leave a comment.

Randolph R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Supper nice and helpful.

JOSEPH S. 
Rating:
5.0

N/A

LEROY B. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
3.0

I dropped off trailer after hours so the uhaul website was the problem. I couldn't get it to find my location and had to call for help from the uhaul agent. She was very helpful. The website still didn't work but she was able to check me in.

JOAN C. 
Rating:
5.0

Customer did not leave a comment.

Josh A. 
Rating:
1.0

The truck was broken. Didn't get 1 mile before it was driving Wright Couldn't use the truck more then 5 miles. Please call me

THOMAS F. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Make sure the truck is in the spot the picture shows. Also the dolly didn't have the zip tie in it but we didn't use it anyways but hope not to get charged for it. Also took a picture of it without the zip tie.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

SEAN H. 
Rating:
5.0

Customer did not leave a comment.

L AND J Service R. 
Rating:
3.0

When I was told that I would pick up trailer at one location and then I got there and it was not there. I had to go to a different place and then it didn't open up until 10am and I was told 9am pick up. It put me behind schedule. Had to pay the person I was getting stuff from extra money. I was not happy with my experience with u haul

Duwayne P. 
Rating:
4.0

Rear door was damaged and very difficult to open.

Michael S. 
Rating:
5.0

I've rented several UHauls recently from different locations and this was probably the smoothest transaction of them all. Both ladies at this location were very friendly and helpful. This will be my ‘go to' location for rentals just based on the customer service provided.

Jeffrey O. 
Rating:
3.0

U-haul's phone app is complete garbage!!!!!! It would not let me upload photos so I could not complete the after hours check-in. The app is clunky, not user friendly, and needs a LOT of improvements. If I get charged extra for not being able to check it in via app even though I cleaned the truck out, returned it flawless, and put the keys in the drop box, I will be super pissed!

Keith D. 
Rating:
5.0

Best uhaul customer experience I have ever had, I even booked my appointment last minute and they still where super helpful and friendly. Highly recommend!

LUCAS E. 
Rating:
5.0

The whole process was great and I appreciate it. Getting contacts that morning due to them working was the only difficult part. Maybe that could be done in advance? Other than that, I was very impressed with the truck and service.

Dan F. 
Rating:
5.0

The customer service was excellent. The woman who assisted me was friendly, professional and polite. It made the experience delightful. The only hiccup was the electrical hook up was wrong and they didn't have the adapter. However there was a UHaul a few blocks away that did. I bought the adapter for around $15. I was surprised how cheap it was. Everything else went great. Highly recommended.

ALECK R. 
Rating:
4.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

App needs a lot of work

Kristen G. 
Rating:
5.0

Very helpful and made the process so easy

THERESA L. 
Rating:
5.0

Customer did not leave a comment.

Connie K. 
Rating:
5.0

Customer did not leave a comment.

Morgan P. 
Rating:
3.0

Clean your Truck and do regular and update oil changes and tire rotation. We had a truck that ran out of oil.

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
3.0

I was charge $20 for fuel!!!

LiSa C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
4.0

My Original Scheduled Pick Up Location was 6320 Forest Hills Rd Loves Park, IL where my furniture was stored, and then I received late email just prior to move day with request to Pick Up the Truck in South Beloit which caused me to make special arrangements, drive out of my way, and late meeting hired movers. To make matters even worse I was then charged for extra miles when I checked the truck in on Sunday! This is ridiculous!

MITCHELL D. 
Rating:
5.0

This was such a great experience from start to finish. I really like the online features that are offered from placing your reservation to returning the moving truck, there's nothing to improve as its super easy to do.

Sylvia W. 
Rating:
5.0

My experience was off the chart Positive!!!!! Friendly and helpful representatives!!!!!

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
4.0

The person who helped us was exceptionally helpful. She was also patient and cheerful in dealing with a request we made that took time for her to work out.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

RICHARDKEVIN J. 
Rating:
5.0

All good thanks

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

5 Minutes from our new location, this was a better drop off location as compared to the pickup mess.

BRADLEY K. 
Rating:
5.0

Booking was easy when I got there everything was fast and friendly very professional

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

SHANNON G. 
Rating:
5.0

Ladies there were great to work with

KYLE L. 
Rating:
5.0

Customer did not leave a comment.

LEIGHTON J. 
Rating:
3.0

Original pickup was in Winnebago. Day before was told to pick up south Beloit 30 miles away. Was told to replace gas to where guage showed. Papers were put in folder in truck. Guage read 3/4. Later saw paper work showed nearly full. Also was charged for extra miles after I had to drive my auto to get truck and back. Miles waived after I complained. I have another truck and auto trailer reserved for 5/20 in Winnebago. I certainly hope they will be in Winnebago where wbsite scheduled it. Could have been a much better experience.

David W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Very helpful in getting me a truck that was promised to me. Unfortunately I did not receive the equipment I had ordered for truck like the dolly and furniture pads. And the day of the move I was left scrambling for a truck because they didn't have one

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very friendly at this location. The trailer worked perfectly!

Niall C. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
5.0

They made the process easy. They let me shop while they unhooked and processed me. Pleasant experience

Angela B. 
Rating:
5.0

Nothing at all fast, friendly, and overall excellent service!

Jose F. 
Rating:
2.0

i had appliance dolly reserved, they did not have one, i was moving on my own so it was important, i had to do it on my own by hand

THOMAS C. 
Rating:
4.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Nothing

WAYNE F. 
Rating:
5.0

Great service!

Vicki S. 
Rating:
4.0

Customer did not leave a comment.

daniel T. 
Rating:
3.0

I made a reservation for a cargo van to be picked up at 7am at a specific near my home a week before needing the vehicle. This reservation was confirmed via email. I then received two more emails “ updating “my reservation 2 more times. Each time changing what I requested. The final reservation was for a truck not a cargo van. At a different location than I requested farther away from my home, and I could not pick up the truck until 10 am not 7am. The end result was not what I wanted nor what I “ reserved”

THOMAS R. 
No reviews have been submitted for this location.

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