Associate was incapable of making reservation/booking. Had to walk out of building and make reservation on phone. Trailer had broken locks and shower rods in trailer that I disposed of. Call if you’d like my experience after renting 20+ units. Phone# 8153456603.
KYLE H
Customer Reviews for Best Of Beloit Vintage Mall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you. Convenient location.
GREG CVery friendly people here!!
Sanchez SOffer to detach trailer from vehicle
PAUL VThe only knock would be that I had to purchase my own electric adapter. Otherwise, the ladies who helped me were great. They deserve a raise.
SEAN Sgreat customer service, highly recommend
JAMES BBest If Beloit was a good drop off location for our U-Haul equipment. The helped unhook the trailers and got everything checked in with almost no waiting time. I would use them again in the future.
Lester SEverything went well there. No issues.
NICHOLAS Ggreat experience.
TREVOR RProvide more trailer for drop off at other locations.
AHMED AAC didn’t work for 3hrs during a 10hr drive. The wiper blades were ineffective.
Daniel HFriendly and helpful staff
THOMAS CHad to go to two different locations to get my reserved truck the place they sent me the first time on Sunday has never been open on Sunday. They didn’t let me know that there was a different way to pick up the truck there so I went back to the place where I reserved it and they had to find me one up in Wisconsin.
MICHAEL BFriendly staff, great people..
JASON VThe drop off location is a great place to use. Helpful, respectful, and very courteous people.
Michael NAll three ladies were very customer centric.
JAMES WThe process at the location was quick and easy. Desk representative was friendly and helpful. Would absolutely rent from that location again.
Ronald BThe two women who handled my reservation were not trained properly. It took over an hour to complete the process. They had to call their boss 3 times. I was overcharged for the rental by $8 because I declined insurance but they charged me anyway. Their boss promised a refund when I returned the trailer. That didn’t happen. I’m very frustrated and angry. Do not rent from this location. This is the second year I have used this location, never again.
DONALD HThe people tried their best to be helpful. However I am very disappointed with U-Haul and expect a refund. Truck is supposed to measure: 26’2” x 8’1” x 8’3” L X W X H Door 7’9” The DOOR is 7’3” The max interior is 7’6” My item is 7’6” and did not fit through the door, making the trip and rental a waste.
Ted TKeep doing what you do!
RICHARD BThe whole transaction was smooth.
KELLI KMake it a little easier to pull out the truck and an easy drop off point. Staff member was great and backed the truck out for us to get us started safely.
JULIE JWas charged for fuel but I filled it with more gas then I picked up with. Scam location
JASON DNice people, nice price, nice truck.
DEVANAND SBoth rear tires were low on air and there was no washer fluid in the reservoir. The windows and mirrors were very dirty, so, I had to stop and fill the tires and clean the windows and mirrors before I could start on my journey. I had made the reservation days in advance, and I feel as though someone should have inspected the vehicle to ensure it was road ready prior to pick up.
PAUL FGreat customer service.
Jeana LVery squeaky windshield-dashboard interface - made a lot of noise for the entire 300+ miles
DANIEL KGreat service
JAVIER BI rented a car hauler. Picking up and dropping off was very easy and quick. Will absolutely use this location again!!
KEVIN AI can't think of anything. Maybe more variety of trailers?
Burdette BVery nice people. Recommend to anyone
MEGAN SThe online process was quick and easy.
Stephen DVery friendly and professional!
JAVIER MThe gas snapshot was incorrect, and I never received the furniture pads in which I reserved and was charged for. The mobile check-in process was slow and choppy. I also didn’t have the dollies that I had reserved but found two on the porch and grabbed those when I left. Overall average to below average experience. I would appreciate someone following up with me about the furniture pads. Thank you.
Richatd BNothing Thanks
JOHN PNice,friendly and professional!
JAVIER MThe trailer I originally reserved wasn't available. They did have another less ideal trailer that I ended up using
TRENT KGreat service; the staff is friendly and knowledgeable
JAMES FVery quick to get in and out. Went over the equipment. Would check here 1st, the next time!
DALE EDrop off was fine. Nothing was wrong with anything here
Peter BCharged $110 for fuel. Total theft when the truck was returned with the same amount of fuel it had in it when we rented it in Missouri
Jacob KExcellent service from the ladies at Best of Beloit Antiques. I rented the motorcycle trailer 3 times this year!! I will be back!!
JAMES CThe U-HAUL app for after hours pick up & drop off is horrible.
Brett LNothing
andrea bI would recommend business, but will never recommend Uhaul.
Dan LEveryone was super helpful, especially when I had to rent two vehicles for the same day to keep for different lengths of time. Bella was wonderful to work with.
susan hClean your trucks and improve the ride. It was terrible
Erwin HBella provided exceptional customer service. The equipment looked brand new. I will definitely be renting from this location again.
susan h