The people tried their best to be helpful. However I am very disappointed with U-Haul and expect a refund. Truck is supposed to measure: 26’2” x 8’1” x 8’3” L X W X H Door 7’9” The DOOR is 7’3” The max interior is 7’6” My item is 7’6” and did not fit through the door, making the trip and rental a waste.
Ted T
Customer Reviews for Best Of Beloit Vintage Mall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you do!
RICHARD BThe whole transaction was smooth.
KELLI KMake it a little easier to pull out the truck and an easy drop off point. Staff member was great and backed the truck out for us to get us started safely.
JULIE JWas charged for fuel but I filled it with more gas then I picked up with. Scam location
JASON DNice people, nice price, nice truck.
DEVANAND SBoth rear tires were low on air and there was no washer fluid in the reservoir. The windows and mirrors were very dirty, so, I had to stop and fill the tires and clean the windows and mirrors before I could start on my journey. I had made the reservation days in advance, and I feel as though someone should have inspected the vehicle to ensure it was road ready prior to pick up.
PAUL FGreat customer service.
Jeana LVery squeaky windshield-dashboard interface - made a lot of noise for the entire 300+ miles
DANIEL KGreat service
JAVIER BI rented a car hauler. Picking up and dropping off was very easy and quick. Will absolutely use this location again!!
KEVIN AI can't think of anything. Maybe more variety of trailers?
Burdette BVery nice people. Recommend to anyone
MEGAN SThe online process was quick and easy.
Stephen DVery friendly and professional!
JAVIER MThe gas snapshot was incorrect, and I never received the furniture pads in which I reserved and was charged for. The mobile check-in process was slow and choppy. I also didn’t have the dollies that I had reserved but found two on the porch and grabbed those when I left. Overall average to below average experience. I would appreciate someone following up with me about the furniture pads. Thank you.
Richatd BNothing Thanks
JOHN PNice,friendly and professional!
JAVIER MThe trailer I originally reserved wasn't available. They did have another less ideal trailer that I ended up using
TRENT KGreat service; the staff is friendly and knowledgeable
JAMES FVery quick to get in and out. Went over the equipment. Would check here 1st, the next time!
DALE EDrop off was fine. Nothing was wrong with anything here
Peter BCharged $110 for fuel. Total theft when the truck was returned with the same amount of fuel it had in it when we rented it in Missouri
Jacob KExcellent service from the ladies at Best of Beloit Antiques. I rented the motorcycle trailer 3 times this year!! I will be back!!
JAMES CThe U-HAUL app for after hours pick up & drop off is horrible.
Brett LNothing
andrea bI would recommend business, but will never recommend Uhaul.
Dan LEveryone was super helpful, especially when I had to rent two vehicles for the same day to keep for different lengths of time. Bella was wonderful to work with.
susan hClean your trucks and improve the ride. It was terrible
Erwin HBella provided exceptional customer service. The equipment looked brand new. I will definitely be renting from this location again.
susan hEveryone who did super assistance with the process from start to finish!! I WILL ALLWAY USE U-Haul!! Thanks again...Jim Clark
JAMES CReally pleased with service at mall kiosk.
MARTIN BThe rental process from checkin to return was super easy. I was worried about doing it on my phone, but it turned out to be hassle free and user friendly from pickup to return.
John GOffer a discount for the next rental use in the next 30 day after the first rental use.
michael lThe truck was clean and acceptable. Ran pretty rough and transmission shifter very harsh. Very happy with the staff at this location though.
Nolan VThis location was great but your corporate customer service was horrible. Corporate tried to change the pick up location and insisted they could not alter that. Only after 40 minutes of getting transferred around did they reach the conclusion that the original pick up site could be used. I wasted a good hour trying to get this done calling, re-calling, waiting in queue only to end up where I had started out It nearly caused me to cancel the whole arrangement
greg cKeep up the great work! You guys make moving easy and take the stress out of a big job! Definitely recommend Best of Beloit Vintage Mall! Thank you!
Patti MBritney was awesome and very professional, I was in and out once she attended me.
Heriberto BI put $36.00 in gas for the unit where it was at when I picked it up ..and they charged me another $29.50 for fuel..won't rent there again.
Richard DBe more aware of 1 way rentals
CASSANDRA CEverything was awesome! Keep up the great work! Thank you!
Patti MNothing, just keep using the same friendly and professional services that you are using now
James BNothing to criticize, very good experience
CYNTHIA SThe online/app check in was awful! Had to refresh often and then had to call for help. Wait time was 30 minutes! Didn’t even offer to extend my time to use the truck since it took me an hour to get in it. Return back was just as bad, having issues with the app and checking back in. I ended up just giving the key to the counter person, he was nice and understanding.
Stacy MKatie was great! Wonderful smile and extremely helpful with a few questions I had. It was a pleasure working with her.
Allen BThere was a little confusion when I arraigned the rental, but it was quickly cleared up. The trailer had not been used for a while and had some green mold around the door seals and the prop rod for the front hatch was very crooked. Before using it I straightened the rod and power washed the trailer inside and out. It pulled like a dream and tracked very well. We took it from Illinois to Rocky Mountain National Park and Garden of the the Gods in Colorado. I would rent it again. The manager mentioned that they may discontinue the Sport Trailer. I would guess they do not get rented as often as others. Should U-Haul ever decide to sell them, I would be interested to know how much you would be asking for one. It's agreat little trailer that garnered several comments on our trip.
Clark SI do not like my experience at this particular location. I’ve rented a U-Haul multiple times and NEVER has a one way trip cost more than a round trip. I’ve moved from Janesville Wisconsin to Rockford Illinois which was a 1 way trip mind you I picked the truck up in Beloit at the Cranston road location then went to Janesville and Rockford and paid around 70$ and a 1 way from South Beloit to Rockford they tried to charge me 110$ not including insurance or anything, safe to say I WILL NOT use this location again.
LeAnka HWe had to drive the truck 300 miles, and the AC didn’t work right, it was very hot and the fans didn’t work
Kayleigh V