Customer Reviews for Best of Janesville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Best of Janesville

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Robert E. on

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Christina F. on

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Tammy T. on

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Ted T. on

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renee w. on

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Rodney S. on

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patrick c. on

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Doesn't look like a UHaul site but Jim the owner was GREAT! Easy to work with and helpful.

RAndall B. on

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lorne h. on

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Extremely friendly service provider. Very clean facility. Very accommodating and knowledgeable. Will definitely be doing business with BEST OF JANESVILLE again! Thank you!

Cathy M. on

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Andy B. on

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ronald a. on

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Second time we've used this location. Excellent both times. The trailers worked excellent. The owner was very friendly. I will definitely recommend the "Best of Janesville" U-Haul rental location.

Terry S. on

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Friendly helpful people

JACOB M. on

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Ronald K. on

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Jose A. on

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Brian E. on

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Patty T. on

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Very efficient and cooperative. :)

Sharon B. on

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My best experince with Uhaul. The gentleman w a s great and very fiendly.

Leandra C. on

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David S. on

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The employee at this location was friendly and helpful. I received a phone call from the employee giving me location information and offering to text me directions and address which was very convenient. Not the closest location to me but I will definitely use them again. Great customer service skills!

Tammy h. on

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From beginning to end I received help every step of the way. If changes or needs arose they were addressed and resolved. I could not have asked for better service.

Michelle W. on

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There was food wrappers under the seat. Gas tank reading on there sheet said 9/16 full it was actually 3/8 full. We have pictures.

Sarah U. on

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When I got to were I was moving to. Could not get the car off the trailer it was stuck (the chain was crippled the young man at the store was so helpful. Got the chain un stuck. I was able to b get my car off the trailer and un load the u hal over all this was the worst move I have ever had .

Michael D. on

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This uhaul was the absolute best place to do business with! Every thing he said he would have ready was spot on! Could not ask for a better experience! I have recommended this business to our friends and a realtor in town! Great experience!

Scott S. on

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I appreciated the fact that they called me prior to the return and gave me directions. I would have dropped the trailer off at the wrong location.

CONNIE W. on

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andrew b. on

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Great Services

James S. on

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I learned about your dirty little secrets. I reserve at one location and have to pick it up at another. The 15 ft truck is not an entire 15 ft. It includes the nose that extends over the cab. That is false advertising.

stephani k. on

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Everything was perfect. From the trailer, to the service, I couldn't be happier!

jennifer y. on

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The Uhaul website was not working! I probably won’t use Uhaul next time because of it. I started the process on the north end of town because that’s what’s convenient for us, but their computer was unable to process us so she asked us to go to the south side. The location and the associate at the south side location was incredible, but he was having a terrible time with the system as well. We lost 2 hours of our morning messing around with this, which totally screwed EVERYTHING up. We were going to Chicago. Now our trip was extremely more inconvenient because we ran into rush hour. Then after our return we had to deliver our items to the north side of town, only to have to return the trailer the the south side again. I’m very unhappy with Uhaul but I must stress again that the associate was amazing! If it wasn’t for him I would’ve given up and paid about $200 more and gone with a Penske rental.

Rachel N. on

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Gordon R. on

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We had to drive 12 miles out of our way.

Larry A. on

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Your trailers really should have trailer jacks on the tongue

megan j. on

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Sean W. on

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I was swapping out a defective trailer. The person working the counter was not familiar with how to use your system. I know she wasn't a "regular" employee and the lack of training really wasn't her fault but a little training wouldn't hurt.

JOHN J. on

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Pamela H. on

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Making sure that the customer 's reservation is not moved without their permission would be a good start. Had to make a trip to Janesville and then BACK to Beloit and then back to Janesville to drop off the truck of which I was charged for additional mileage. Of course I am going to have additional mileage when you move my reservation the the city I'm MOVING to.

danielle p. on

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tim c. on

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a very good experience

Patti H. on

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We were initially to pick up truck at Milwaukee St Janesville WI location. That office never opened. We waited over an hour. Many upset people. Thank goodness for location on Hwy 51. We were handled professionally and efficiently.

Randall G. on

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Michael M. on

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Clean interior, clean bugs pasted to windshield.

valerie m. on

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dan h. on

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The first place I went to had no trucks so I had to drive miles out of the way to get to a truck. When I got there it was a thrift store / U-Haul place but the one person that was working there was more concerned but helping the other businesses customer then helping me. On a weekend you should have at least two people there

chad g. on

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James is so accommodating and is willing to work with you,to get you exactly what you want. Also the prices are un beatable

MICHAEL M. on

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James is the best!! Customer service is top notch! we will be going back again!! Thanks James for helping us reschedule a couple times!!

John B. on

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Thanks for checking for a discount. I will definitely be recommending you to friends / family.

Jason B. on

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Brian B. on

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I will definitely be coming back or referring friends when needing to rent a U-Haul! James at Best Of Janesville was great and I could not have asked for more. The process was smooth with no issues! 10 out of 10 rating!!!

Trevor D. on

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Nothing. The service we received was great. The gentleman working at this location was very helpful and friendly!

James C. on

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chad g. on

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It was easy and fast getting set up with the uhaul. price was great as well.

Matthew B. on

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This site is adding miles to people’s bills. The bill we received had 20-30 miles added to it that we did not drive. I called the owner and he is nowhere to be found. We will be disputing the charge with our bank and I will be letting everyone know what’s going on over there. The truck was also dirty. The back end smelled terrible and the cab looked like it hadn’t been cleaned in a long time. There were old moldy peanut shells in the ash tray. It was pretty gross.

PAMELA S. on

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Christa M. on

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This is the third time in a row I’ve had issues with Uhaul! First time they did NOT have the truck I ordered so I had to drive the HUGE truck that was not needed - the second time they did NOT have my truck at the location so I had to drive to another location and wait which delayed my move by two hours. And now this time I told the rep that I was driving to Fort Atkinson and back and she told me she would charge me for a LOCAL move - no mileage charges because they did not have the size truck I really wanted!!!! It is ridiculous that a customer is charged a flat fee to begin with, MUST fill the gas tank to original capacity AND pay .99 per mile in addition to all of the charges even though I was told I would be charged for a local move because of the truck size!!! I had to make two trips and back to Fort Atkinson instead of one trip due to the larger truck not being available! This is the absolute last time I will ever use or recommend UHAUL!!!! Moving is expensive to begin with and to have a company like yours take advantage of a single person such as myself is not a great way to conduct business! You should offer deals for return customers. As I said, I have had issues each and every time I’ve used Uhaul!!! 148.50 for a 10 ft truck is robbery! Very dissatisfied- Christa Markee 608-728-2870

Cindy Lou D. on

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Show customer easiest was to disconnect from trailer

Brooke H. on

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duane h. on

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The place I picked the trailer up at was great fast pickup very helpful and polite trailer was clean and in good shape and very fast drop off tanks

Katherine h. on

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Our trip went very well and I appreciated all the service for the pick up and the drop off points. They were both very courteous and helpful.

Gary R. on

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renee w. on

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sara h. on

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Thank you for all your help :)

WILLIAM S. on

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Jeff R. on

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david n. on

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Great people and superb facilities! Would recommend to anyone!

STEVE W. on

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Jason S. on

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Customer service was great. Very polite and got me in and out quickly on pick up and return.

Peter S. on

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Sylvia S. on

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kate p. on

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Thomas M. on

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Was notified day before pick-up that the pick-up location was changed. Worked out ok however had to change moving plans.

Mike R. on

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mike l. on

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david h. on

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We will definitely go back to this U haul. James was so very nice to work with and we will recommend friends to go there!!??

kate p. on

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jeff r. on

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Johnny V. on

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Paul C. on

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DANIEL S. on

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DON B. on

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VINCE D. on

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Shorten chains on hitch way too long

JENNIFER C. on

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Aaron M. on

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Great experience! Ran into vehicle trouble on a move needed a truck for a week. Best of Janesville on Hwy 51 hooked us up.

Mary h. on

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So easy to pick up and drop off. Great for moving. Highly recommend.

PATRICK N. on

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James C. on

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They made drop off super easy. He unhooked my trailer, and I drove off, and he emailed my receipt. Smooth as silk.

DESHAWN S. on

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Julie P. on

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Everything was perfect. James was very accommodating, couldn't have asked for a better experience!

jolynn l. on

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Customer service was fantastic.

richard h. on

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MIKE S. on

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Was taken care of perfectly. Awesome service

LaShaunda H. on

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ROBERT B. on

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TOM B. on

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ALAN S. on

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Free coffee

House O. on

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Great costumer service

James W. on

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Dropping the truck off was very quick and easy. The location was perfect, and was what we had chosen as a drop point.

kennish a. on

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Steve G. on

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