This site, too, had a great staff member who in the midst of a downpour of rain, took care of the trailer unhitching. Again, a very pleasant individual made the drop off simple and smooth.
FREDERICK W
Customer Reviews for Best of Janesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no contact with a person since it was after hours. Self turn in was easy.
STANLEY J10 of 10, friendly and convenient!!
Derek RVery nice love the place itself
AIKISHA TThe emergency break went dangling when it was released, but the young man at U-Haul quickly fixed it. Everything else went just fine with no issues. Thank you to all who helped us and have a blessed day. You are the Best!!!!
GWEN SBoth of the employees were very friendly and helpful. They walked us through the whole return. Would definitely pick up a U-Haul from this place.
Ronald RExcellent service and a great value.
MARK HVery nice an helpful
DANNY WAll good thanks
ROBERT KFantastic job done by their staff. Couldn't be happier!
MICHAEL PConsidering the premises layout, it's fine. Rental agent was courteous & helpful. I rented the 15ft truck, 1st step is extremely high. Really needs an inexpensive step-loop below.
FLOYD MEfficient and friendly service
Calvin WNo improvement needed.. the communication was great and the equipment was ready and clean at pick up time.. thank you!!
DOMINGO DMy pickup was suppose to be in south Beloit, IL then moved to Janesville, WI. Showed up to the location and mobile pickup that I ordered had not been set up. I was told by dispatch I will have to wait the 3 hours till the place opened. Mileage was not compensated for the extra travel and nothing for the loss of time. This was my worst experience with UHaul.
Charlie DVery nice very helpful
sara GGreat customer service and very friendly
Anthony RVery knowledgeable and helpful staff. 10/10 would rent from this facility again.
Elisabeth WGreat lady that works there! She was super helpful :)
Demarkus EIs exelent gentlment people
Hugo AEverything was great!!! Great customer service also!!
Dawn DNothing, just keep doing what you're doing.
DANIEL REveryone so helpful and friendly! I would highly recommend!
JOHN BNoticed engine lite was on. Oil level was ok maybe needs oil change ? The personal was great got me u haul on short notice.
DALE DStaff was on top of it! When I pulled in they came out immediately to help me! Very helpful, friendly and fast!
Brandi PI didn’t even take the truck because I couldn’t get into the back to get the key
Lori DNone, the clerk did a great job multitasking
Larry ZEverything was perfect I couldn’t have been more pleased!
Alan UNot the fault of the location, but the Uhaul website was bogged down and we had trouble checking me in. It took a half hour to get me checked in.
Steven W10 am pickup took 18 minutes to be processed.
Jamison GGreat customer service convenient location.
Lewis TIt was seemless. They were training a new employee but that didn't slow the process down at all. Very good to work with
dennis gTrailer was reasonable and perfect size.
jason rThe person who helped me through the process this time was so friendly and helpful. She really made this the best experience for me, I don't remember her name but she was amazing. Will definitely use this location again if I need another uhaul.
Courtney JThe truck was very old, the engine ticked a lot and sounded kind of bad and got horrendous fuel economy. The web app wouldn't let me upload a picture (no button showed) so I followed the instructions but the location didn't check my rental in until Monday (returned Friday) and kept trying to charge my card each day. This was a frustrating experience.
david mDropped off after hours, no trouble
Lorrie SIt was cold and snowing hard when I picked up my U-Haul rental 15' truck. Best of Janesville had the truck parked out front and all warmed up, ready to go. By U-Haul standards, Best of Janesville is a very small operation. But their friendly service makes them a star.
George KVery helpful and pleasant.
DAVID SReserving the truck online was so easy! Picking it up was quick and effortless!
Jessica GEverything went very smoothly and quick. Very happy with the staff at this location and their thorough hookup of the trailer.
DAWN PThe gas tank was only a little over a 1/4 tank. I would think that it should be a full tank at time of rental. Especially with it being winter, and cold.
Jeffrey Wtrailer needed new tires, they were rock hard. Roll up door was hard to open. When I reserved the trailer from one location it was set up to pay cash at pick up. U-haul changed my pick up location to this one without letting me know they didn't accept cash payment. I had set it up 2 weeks previous so it would run smoothly for our move and then they pull this to make it as difficult as they could. Some folks may like and use credit cards without any thought, but I'm a cash on the spot person and don't use credit cards. Only other option was for them to find another location with a trailer that did accept cash which was a 45 minute drive each way plus paperwork time so figure on 2 hours wasted on something that was reserved 2 weeks ahead of time. I'll never use Uhaul again.
mark sOver charged for milage I was not told about and you changed my pick sight which made the milage I was not told about
Colleen B