Customer Reviews for Best Rentals Inc
(U-Haul Neighborhood Dealer)

348 reviews

1350 Hillside Ave SW   Pine City, MN 55063
(On Hillside Ave SW across the street from Holiday Gas Station, Next to Kentucky Fried Chicken)

(320) 629-2627

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(320) 629-2627

1350 Hillside Ave SW
Pine City, MN 55063
(On Hillside Ave SW across the street from Holiday Gas Station, Next to Kentucky Fried Chicken)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 11 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

People were very friendly and very flexible in the drop-off time. They also were very helpful in selecting the correct size trailer to fit our needs.

GERALD B 
Rating:
5.0

David and his crew are top notch.

Tim S 
Rating:
5.0

I'm not sure if the starter is going on the truck or maybe the battery is going bad. It didn't want to start twice in the 8 hours I had it. Otherwise it was very great to have and move everything at once.

Stephanie C 
Rating:
3.0

Truck was guaranteed for 8 am pick up. Got the confirmation the night prior. Come 8 am, no Truck assigned for mobile pick up and had to wait until after 9am for pick up. Despite the uhaul guarantee, they refuse to pay the 50 dollars promised per their policy for failing to meet reservations.

Kailey L 
Rating:
5.0

Customer did not leave a comment.

Astara B 
Rating:
3.0

The truck I rented, leaked in the front half. I recommend. Covering you stuff. With Tarps

marty g 
Rating:
5.0

The only problem was that I picked the trailer up Saturday June 1st in Cold Spring, MN and then dropped it off Saturday June 1st in Pine city, but then I received a text asking me when I was going to return the trailer- so something got messed up and not sure how or where.

Greg G 
Rating:
5.0

Customer did not leave a comment.

Sean K 
Rating:
4.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Chris R 
Rating:
5.0

Trevor was a great help getting us processed and on our way. Highly recommend this location.

Brett C 
Rating:
5.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

Pick-up & drop off easy, however the App did not work for check in or out

Michelle B 
Rating:
3.0

I booked my 1 day rental at the Mora Location, 24 hours notice it was changed to the Pine City Location. Which was a 20+ minute drive to pickup and drop off. I expected my mileage cost to be taken away automatically since Uhaul was forcing me to drive an extra 40 miles to pick up my uhaul... i shouldn't have to pay for those miles. The man helping me at the desk was very helpful and the location was great - But i wasn't happy with them only dropping my mileage cost from 99 cents to 59 cents a mile.... Those charges should have been eliminated completely for making me drive out of my way last minute.

Cole D 
Rating:
5.0

Customer did not leave a comment.

Ryan N 
Rating:
1.0

Don’t make people drive 34 miles away to return it.

Charlene H 
Rating:
5.0

They were great

Ron S 
Rating:
5.0

The person I dealt with was most helpful, and courteous. I was in and out in no time at all.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

RITA C 
Rating:
1.0

SIDE MIRRORS KEPT MOVING WHILE DRIVING! DRIVERS HAND CRANK WAS BROKEN!

ALEXANDER L 
Rating:
5.0

Everything was perfect! Really saved the day for me! Thank you for having this available!

Danielle D 
Rating:
5.0

Nothing trailer was In working order customer service was excellent!

Glenn S 
Rating:
5.0

Plenty of good employees on-site. Knowledgeable, friendly and hard working. Always a pleasure working with Best Rentals.

Randell O 
Rating:
4.0

Maybe fix the potholes in the parking lot?

DUANE P 
Rating:
5.0

Customer did not leave a comment.

laura c 
Rating:
4.0

Customer did not leave a comment.

Alexander B 
Rating:
4.0

Customer did not leave a comment.

R S 
Rating:
4.0

Customer did not leave a comment.

Nichole L 
Rating:
5.0

Balance the front wheels very bouncy.

Rick B 
Rating:
3.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

Best RENTALS opens on Sundays at 10AM. WHY does UHAUL instruct me to return it to them by 8:15AM or pay additional charges when the return location is NOT OPEN! I think that is something you need to fix systematically.

GARY B 
Rating:
5.0

Customer did not leave a comment.

Blaine B 
Rating:
5.0

Customer did not leave a comment.

Tim S 
Rating:
5.0

Nothing

Jeffery B 
Rating:
5.0

Dropped truck off after hours, but facility was very easy access off interstate.

Terry S 
Rating:
3.0

I was pulled over by two police officers on the way to clean out my storage.they said that the registration didn’t match the trailer . And had me on the side of the road forever . I called and spoke with the manager at this location and he told me that was hard to believe. So no I would not Recommend this location to any of my friends or family actually would like to be reimbursed for the trailer for the hassle of the whole ordeal

Roxanne B 
Rating:
4.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Always happy to help!

ASHLEN O 
Rating:
5.0

Customer did not leave a comment.

Kent T 
Rating:
3.0

We simply dropped off at this location after hours and did not enter the business, nor deal with anyone. The location was convenient to the freeway. The parking lot is very poor - potholes everywhere.

Robert S 
Rating:
5.0

Perfect

Scott H 
Rating:
4.0

The uhaul site was down and today I received a call about the trailer I rented 3 days ago. This business is great but uhaul site? It isn't the best as it took a phone call before I got the email confirmation what I rented was returned. Uhaul needs help this should not be happ

Susanna D 
Rating:
5.0

Very helpful staff

Tony H 
Rating:
5.0

Customer did not leave a comment.

Cheryl B 
Rating:
4.0

Customer did not leave a comment.

Brandon S 
Rating:
5.0

Customer did not leave a comment.

Ernest B 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Customer did not leave a comment.

Corey B 
Rating:
5.0

Customer did not leave a comment.

Jill H 
Rating:
5.0

Customer did not leave a comment.

ramond f 
Rating:
5.0

The door was tough to open and shut for about 6-12 inches. Maybe some lubrication could have helped.

Jim B 
Rating:
5.0

Customer did not leave a comment.

Michelle K 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Disappointed in that i had to travel over an hour away in order to get the trailer as the location nearest my home apparently did not have the equipment and I was not informed until the day before I was scheduled to leave

Earl S 
Rating:
3.0

The manager of Uhaul was rude as hell.. they tried to do me bogus by switching my pick up location and truck size w/o even telling me which would have costed me alot more money.. Next time I probably use Budget..

Jennifer L 
Rating:
5.0

Customer did not leave a comment.

Christina C 
Rating:
5.0

Easy pick up and drop off, truck was clean and ran great

michael s 
Rating:
5.0

Trailer was dirty and had lots of what appeared to be barbed wire in it and burnt plastic. I had to deep clean it before I was able to put my motorcycle in the trailer. Staff was awesome at pickup!

Chris M 
Rating:
4.0

Customer did not leave a comment.

Irv K 
Rating:
2.0

Listen to customer

Maryann A 
Rating:
5.0

Customer did not leave a comment.

Hessah S 
Rating:
5.0

Customer did not leave a comment.

Walter U 
Rating:
5.0

I’ll definitely come back!

Daniel L 
Rating:
5.0

Customer did not leave a comment.

Melinda J 
Rating:
5.0

Customer did not leave a comment.

Kelly E 
Rating:
5.0

The Staff Are Exstremly Knowledgeable and Vary Helpful

Vallancourt R 
Rating:
4.0

Back of the truck was not clean very good. Had to clean the front under the attic. Didn't drive very good. Have a play.

Diane W 
Rating:
5.0

Customer did not leave a comment.

Matthew A 
Rating:
4.0

Customer did not leave a comment.

Tim Y 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Customer did not leave a comment.

DEAN D 
Rating:
5.0

Just keep doing what you guys do. Everything was perfect.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
3.0

Customer did not leave a comment.

Rodney H 
Rating:
5.0

Customer did not leave a comment.

Steven F 
Rating:
5.0

Always friendly, and have what I need.

Glenn S 
Rating:
1.0

Wouldn’t allow mobile drop off. Location services wouldn’t enable. Had to drop off in person. And pay the $20 non convenience fee.

Zac D 
Rating:
5.0

Great super friendly fast.

DENISHA A 
Rating:
4.0

To much trouble checking out when you bring it back after hours. Have to take too many pictures.

Debra H 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Customer did not leave a comment.

dennis k 
Rating:
5.0

Customer did not leave a comment.

Jillian S 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

The self return process could be better.

Michael S 
Rating:
3.0

The truck was dirty when I picked it up and then they didn't tell me I had to return the truck clean or I would of washed it so they charged me another 10 dollars. Plus I had to go back due to the truck fuse not working also so it was a inconvenience and I didn't like truck didn't have 4 wheel drive it was bad in snow or keyless entry. I would not rent uhaul ever again .

MELISSA Z 
Rating:
5.0

Customer did not leave a comment.

Eileen L 
Rating:
5.0

Truck smelled like an ashtray. Someone smoked alot in that truck and it smells really bad

KEVIN M 
Rating:
4.0

Customer did not leave a comment.

Martin V 
Rating:
5.0

Customer did not leave a comment.

Denise D 
Rating:
2.0

I reserved trailer in August and had to drive an hour north to pick it up. This was absolutely terrible two hours of my time additional fuel used; when I had reserved 8 weeks in advance! Brutal customer service being busy and short staffed is not an excuse when I reserved 8 weeks in advance.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

Deborah M 
Rating:
5.0

Customer did not leave a comment.

COLETTE M 
Rating:
4.0

Customer did not leave a comment.

Jacqueline O 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Kip M 
Rating:
2.0

I was given the wrong truck keys for my reservations so when I tried to do the mobile checkout when we returned after hours, I wasn’t able to. Tried calling uhaul help line and sat on hold for 40 minutes even though the wait time said 13 minutes. Was never able to talk to anyone.

Stacey J 
Rating:
4.0

Customer did not leave a comment.

Douglas B 
No reviews have been submitted for this location.

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