We had to go to a second store in order to get our U-Haul. We were not happy to have to run around to get our truck!KEITH W.
Customer Reviews for Best Storage NW
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked online for a truck rental pickup at 7:30am. A day before pickup the Uhaul called and stated that they don't open until 9:30am. I stated that this was okay as long as I got a truck. When picking up the truck, the CSR informed me that I could only have the truck for 2 hours because my appointment was at 7:30am. The store was not open at 7:30am. I got to pay for 4 hours but only got 2 hours.Salome K.
Customer did not leave a comment.TERESA R.
Not put people on hold for 6 hoursJAMES M.
Customer did not leave a comment.Sheila P.
I have never had worse customer service in my life and I have even recommended that my friends not ever return to this location. When I came to return my truck she had already left early I returned the keys through the mail slot and only to my surprise she had to charge me for a whole all extra day. When I called to get it corrected she was very rude and continuously hung up on me and my husband. She didn't check the car in until the next day even though she left work 30 minutes prior to closing. Never explain how to check back in the car or what to do I called and left a message about five minutes before six stating that the car was returned. Only to wake up with over $200 in charges for what was supposed to be a $20 plus mileage. Luckily I was able to call and get some charges reversed through customer service but this was the most horrible experience I've ever had and I've had great experiences at the Tacoma and University Place location. she said she was the manager and I hope that was not the case!Charlene M.
I didn't get the stuff I reservedKamron V.