Nothing thank you for your great service 😊
Tanelya B
Customer Reviews for Best Union
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dirty, smelly and not well maintained. Clerk was very nice
Robert MThe van was dirty on the outside and a little bit dirty on the inside but no big deal. Super easy transaction, friendly service.
Brian NEverything was good
Angela PLocation was ok & customer service was good. Brake lights & blinker lights didn’t work on the van I rented. Informed the guy upon return of the van. Also, the mileage didn’t make sense: Pickup: 1798 Mid-trip: 17992 End: 18002 Tank was “Full” but I put in $20 & it went well past Full. Clearly it took way too much gas for how much I drive the vehicle. 4.5 miles to my location & 4.5 miles back, so I prob drove about 12 miles & it shouldn’t cost me $20 in gas. Not happy….
CYNTHIA NThe manager of this location was not welcoming or understanding of the rental situation at all.
Alexander AThe location is in a very dodgy area
Michael HVery good customer service. Roman is very nice.
Edwin BThe owner of the store very nice, kind and very friendly. Check in and out was quick and easy. He was the best! Thank you
havana fGive customers more reliable information about pick up availability. On Tuesday I'd reserved a van at Charlie's Arco on Avalon for Sunday at 9. I was called a day prior to be informed that the van would instead be available at 11. It wasn't. I was redirected to Best Union. Wonder why Best Union isn't listed on the web as open on Sundays. Would like a discount for the lost time on Sunday because of the delay in picking up.
Ted PGreat experience, no problems and Ria was a good man, made everything very simple and easy to do.
Tada AFree gas lol
Earl RGreat customer service ! Roman is very nice and helpful!
Denise THe was friendly , excellent & patient.
Griselda MThe Truck was extremely dirty with trash in it and stickey every where!! The place we picked it from was an absolute pig sty...it was disgusting to say the least...I felt VERY UNSAFE there!!!!!! It has zero signage that it even is a U-Haul rental facility. I WILL NEVER RENT FROM YOU AGAIN AFTER THIS EXPERIENCE!!!!
Christy CMake the dashboard the slot holders to be clean for the next customer to have a better experience.
Bartolome PWe received incredible service, all instructions were clear. If we need to use a UHaul again this is where we are going. Thank you for being so helpful!
Laura OVery friendly And always very helpful I always come to this location when I need a uhaul
CHUN Phe charged a cleaning fee when i already took pictures on the uhaul website before i used the back of the van. it was dirty and dusty.
priscilla fThe Owner/Agent was particularly helpful, friendly and professional. He is an excellent representative for the UHaul brand.
Bruce BThe gentleman was very helpful and respectful had everything thing ready for me in?and out within 10 minutes great customer services
Lafeyette MThe service agent was one of the most pleasant and professional person I have dealt with in any business transaction. Great customer service!!
Anadena RI was hoping to rent at a location closer to my house, like on Gaffey in San Pedro. However, the owner of this location is uncommunicative, not friendly at all, and the location isn’t open until ‘9:30 or 10am’, per the owner. It’s kind of a late start to get mo ETS and start a move.
JOHN MBest Union cares about its customers.
David TI rented a van and drove it to the OC Fairgrounds to pick up merchandise from the Gem Fair. There were about 25 vans parked around me and we were all loading and loading merchandise. I drove back to the UHaul distribution place, but stopped to fill the tank. My son, who had been with me throughout the entire trip started filling the tank when one of the gas station customers yelled to my son, "It's leaking out!" This gentleman was kind enough to look under the van where the hose to the tank is connected, behind the place where the gas pump goes. He snapped a picture of the hose. It looks like it had been cut. There was $35 of gas on the pavement! I was upset because I felt like I had been driving a very dangerous vehicle and gas on the floor is dangerous. When I tried to explain what happened to the gentleman of 902 W Aneheim St, Wilmington, he said that obviously the hose must have been cut while I had the van. Impossible!
Kerrie LI am so happy I rented from Best Union! The owner (Roman?) was so very nice and accommodating! We had a very distressing situation come up with our storage facility and he was so empathetic! I would rent from him again for sure! I am not someone who writes reviews but I am so happy to leave this review Kathy M.
kathy mThe gas gauge of the car was damaged, so no matter how much gas I added, the staff told me that it was not enough. Until the end, I added an extra quarter of the gas tank, and the staff didn't make any compensation, or return my fee.
Linyong WNo need for improvement. Mr Roman is a very professional business man. Very respectful. Very well spoken. I will definitely recommend and refer him to my family and friends. His location is in bad part of town. Or else I would have given him 5 stars
Jason rThe person I worked with was great!
Kevin SNice customer service and fast service I like it
GLENDA RThe cargo van was well maintained I can agree with that. However, the owner needs more training or learn how to make the estimate of everything from the day of picking up because he never asked me how many miles I estimate I wound use. He told me that he would charged me for everything when I returned the van. But that never happened, the old man decided to charged me whatever he wanted which I was very confused about because my bank account went negative because of that. I trusted his words and I really thought he was gonna charge for everything when I would returned the van.... I was very disappointed, he shouldn't rent any cargo vans or anything. I wouldn't want this to happen to someone else.
Cesar NWell it was a very interesting day that's for sure. Upon pick-up of the vehicle that I intended to rent it was vandalized night before by someone and the driver's window was shattered. I didn't receive a call, text, or email informing me of what happened, but the owner did have a chance to reschedule my pick-up at a farther location that I didn't plan for. I had 3 guys waiting for me at my apartment and I didn't have time to spend. I picked up a broom and helped him clean the mess on the driver and passenger seat. I did take the truck to not waste time and the rest of the day went on pretty smoothly. I brought the trunk back around the afternoon and checkout was a breeze. I feel like I'm owned a discount or a refund to be honest. I took the time to actually clean the vehicle and prep for my rental period. I have photos of everything and can send if needed.
Alexander RGreat guy
Caprisse HRoman our renter was friendly, helpful and fast. Will definitely rent from him again.
Soledad GThe owner was very friendly and helpful.
Michael FAlways a pleasure to U-Haul from this location
Richard FRoman is very accommodating
Priscilla FThis is a brand, new truck, and the radio does not work. It’s a small thing, but if you’re traveling a long distance having no radio is not good.
Martin AThey charged me more money, they could give you fewer miles.
Alizta MUhaul can be way clearer about the steps. I’ve never rented a uhaul before and did not understand the online process and that I had to go back into the app and check out at the location it would’ve been great if someone explained that to me and all the details. It would have saved some frustration and time.
Si-Mon GWorst rental experience I have ever had from pick-up to drop off. Owner claimed his computer was not processing correctly and that we needed to do everything from the message link that did not work for me. Truck died at our drop off location and we had to get a jump start for it, which put us a half hour behind our work schedule. Truck also died on return so I could not take pics. Will not rent from this location ever again.
SHARON PLast minute availability finding was great on the website and the authorized dealer was friendly and helpful
Brittney LMan working at this location was very nice and respectful I will definitely recommend my friends and relatives to this location in Wilmington.
Noe DThanks
MOISES SVery good service
Jose CYou Scamed me out if $555.44 and plus the day of rental for $158. You need to reimburse my account ASAP for the charge of $555.44 I’ve never rented from your haul at that rate for a one day rent you gotta be out of your minds… Correct this ASAP…
Eva PThe store and the van was very dirty
Teresa BThe owner of this location was incredibly rude. The store and the uhaul itself were both filthy. I reserved moving blankets and needed boxes however, wasn’t informed until I arrived at this location that the owner didn’t even offer them
Sierra BAll went smoothly with transaction from picking up truck to dropping it off. Best service from U Haul so far. Keep it up!
Vasati MLocation is hard to find. GPS has a hard time finding this U-Haul location. Customer service was below average. The store is filthy and unorganized. Products are not displayed. Boxes are not offered tape, moving equipment ect. Owner means well! Nice guy. Unfortunately this does not help your customers feel confident or at ease when they are about to make a move or task at hand.
Yanit NClerk was very professional, courteous and friendly.
Dave DVery friendly
CASSANDRA SEverything went very smoothly. Am happy with my UHaul rental experience.
JULIE VI returned the vehicle several hours late than I planned and the U-Haul customer service made me easy to go through their drop-off procedure.
Kan HI have to say that Best Union, where I picked up and dropped off my U-Haul van is THE BEST! They totally took care of me!! I can't say enough good things about them! I am 100% satisfied with them and the van I rented. Side note: A few rentals ago, my rental hadn't been returned, and I was without a vehicle. Best Union found me another truck, at a different location, AND HE DROVE ME TO THAT LOCATION!!! This is what customer service is all about!!!
DAVID TThe cashier was great. I never got his name, but guy from Bangladesh. Super nice, didn’t try anything sneaky, and gave me second option to return around my work schedule.
EVAN PUpon arriving to this location, I was not aware that the UHAUL center was through a vendor inside of a small market. No signs were posted, no direct business number for direction assistance was available so I had to go into each store to identify which business was with UHAUL. Once inside, the owner was very short and rude, he took me to the car, we did a walk around the vehicle, everything was clear but the dashboard lights were flickering very briefly upon start up. Halfway to destination the Left sideview mirrors were caving in, not secure, I had to hold the mirrors when changing lanes which were very dangerous, had to drive in the slow lane 55/60 mph due to the instability of the vehicle. Anytime I would drive (going within the speed limit), when going over any minor bump or lane change upon acceleration, all lights would flicker, the speedometer and other meters would wave back and forth and the vehicle would lightly shake. It was an unsafe trip, very nerving and scary at the same time. I reported it to the owner, the owner was very nonchalant about my grievances, slightly deflective towards my complaint so as of now I am waiting to connect with customer service for a refund of service.
CIERRA LPickup location was dirty and unorganized. Associate at the location was rude and unhelpful. I was charged for an appliance dolly that i did not receive.
michael a