Customer Reviews for Betsie Valley Sales & Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Betsie Valley Sales & Service Inc

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Joseph W.
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Customer did not leave a comment.

Amber J.
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Instructions were clearly posted for how to complete the after hours return and that was wonderful. It would be nice if the lot was more clearly marked for after hours return of where to park the equipment based on type (trucks, closed trailers, open trailers, etc)

Steve F.
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This has nothing to do with the drop off location. But this is for U haul protocols. Very unhappy that I could not drop off truck at U-Haul dealer in bear lk mi. Was told they have too many big trucks. Not my problem if that's the case then why are you not dispersing trucks yourself? Using customers to drive way out of the way to save U-Haul labor is absolutely ridiculous and pisses me off. Also you need to update your truck price estimates initially when I checked it was $60? Ended up $114 then drive your stuff 20 miles out of the way to drop off pretty weak policies.

Robert P.
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Windows on truck were in need of washing inside and out

TED S.
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Fill tires with air.only had 5 lbs n one tire

Jared G.
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Customer did not leave a comment.

Lino B.
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None of the employees were wearing masks. Felt very uncomfortable.

scott W.
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great place to rent a uhaul

gene M.
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Dry clean and nice looking location with very knowledgeable employees.

ARTHUR D.
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It was disappointing that the employees didn't wear masks when there is a sign requiring everyone to wear a mask.

STEVE L.
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Customer did not leave a comment.

Kathy G.
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ROARK P.
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John G.
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I'm not sure off the top of my head. Please understand that I think U-Haul does a very good job as an "average", so the average rating puts it squarely in the realm of places I want to do business.

PAUL G.
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Customer did not leave a comment.

Donald A.
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The guy who checked me through should wear a mask in his store, especially when someone enters his store that is wearing a mask.

Ryan L.
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Gave me a different truck than what I ordered. Didn't provide the appliance dolly or moving blankets as requested. The person who provided the keys was fairly terse and rude.

Barbara W.
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Our truck was immaculate and waiting for us when we arrived. I evidently left some keys behind and the owner tracked me down and arranged their return. Thank you!

Jeri E.
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Truck ride well, worked great, and back was clean. The cab was NOT! Food in door recesses, drink holders needed cleaning and the floor was dirty. I spilled water and wiped it up...paper towel was black.

CRAIG J.
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peggy P.
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Steven B.
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James M.
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DONALD D.
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Patricia W.
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bill M.
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Matt B.
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Wear a mask

Michael S M.
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Kelly S.
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JONATHAN K.
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We had trouble with online pickup (my id photo wasnt clear enough) and luckily, the owner of the Betsie valley was onsite and he took care of us well The truck was in good shape and everything went smoothly with the rental

MeaghanBob N.
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Customer did not leave a comment.

James C.
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answer the phones

bill M.
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After driving one of the tires got very hot. Brakes? Old and dented trailer.

STEPHEN F.
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Bambi W.
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Phillip C.
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Great people to work with. I have never been disappointed.

john F.
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Carl M.
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Robert N.
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Colleen G.
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teresa S.
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Easy drop off. Staff was friendly and helpful.

steven H.
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TIMOTHY Q.
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John P.
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Eric H.
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Robert B.
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Janna B.
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MARC M.
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Donald S.
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Len W.
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Elizabethjane M.
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Mathew B.
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Great people to work with

dane B.
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Stanley T.
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Jan P.
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DANNEL K.
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ANTHONEY G.
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Jerry G.
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steven L.
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always great service

Claude P.
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Lousy to say the least! The place was not open for three days and we wanted to drop off trailer early to save two extra days of charges. Finally we dropped trailer off by ourselves and then had to confirm drop off with the Uhaul app. This facility is making a very bad name and experience Uhaul customers and the UHAUL NAME. WE DEFINATELY DESERVE A TWO DAY CREDIT ON OUR FINAL BILL!!!! PLEASE ADVISE??

Doug R.
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Heather W.
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GARY F.
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Michael B.
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robert T.
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Timothyjoel J.
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Janey S.
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Everything went smoothly. A perfect experience. Our go-to business for any rental need.

Andrew G.
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Michaelwayne Z.
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I got blankets they were already in the trailer by the time I backed up he had it all hooked up already very good service.

robert S.
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Great service

Michaelwayne Z.
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Customer did not leave a comment.

Malcolm B.
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No suggestions!

Vidar L.
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ADAM P.
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ADAM W.
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Phillip P.
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Mark W.
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John B.
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RON B.
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Renee K.
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The entire staff at Betsie Valley is the best. They are helpful, knowledgeable and always professional.

HAROLD C.
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Customer did not leave a comment.

Phillip P.
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Harry B.
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Jill M.
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John G.
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MARTY J.
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Trailer Light Hook up did noy work

Allen K.
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James M.
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michael P.
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adam H.
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Colleen S.
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Jeffery N.
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Ed H.
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No wait . Person there told me where to pull my car he unhooked the trailer checked me out and I left. Less than 5 minutes compared to 3 hours when I picked it up.

VACHONG K.
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The approval process toke way too long, I already reserved it on line but still had to wait another 30 minutes for the system to approve my reservation.

Robert K.
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Customer did not leave a comment.

Luke H.
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Customer did not leave a comment.

James M.
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Ashley, who handled reservation, and Jordan, the counter assistant, were awesome! Ashley went out of her way to find me an auto trailer suitable for my Colorado/Corvette combination on very short notice. Only regret I had is that I had to drive over an hour to Benzonia and over an hour back to East Jordan for the trailer since the one originally reserved in Petoskey was too heavy for my truck. Not really anyone's fault. Just inconvenient.

Tom D.
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Customer did not leave a comment.

Lonnie D.
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Everything was great.

barbra P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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