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JASON T
Customer Reviews for Better Design Experience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
PHILIP PJon was great and it was a pleasure renting from this location and will do it again
BAN TI was switched from Roseville to orangevale without any communication or consent at the last minute. Very unprofessional
MICHAEL KYou are the 1 and only place to rent from. good variety of rentals. Trailers are in good shape. Great and friendly service, that knows the equipment. If they don't have what you are looking for they help you find another dealer. Good tie down points. I even bought a trailer hitch lock as well. I give them a 10 *
CARRIE BJohn is great to work with
MICHAEL AFriendly helpful customer service. Thank you!
SHAWN SSuper friendly staff. Excellent, quick customer service. Location convenient.
ANDIE MVery happy with this experience. Quick & Professional. Will definitely recommend this location to others.
TRACY KLocation was closed. No assistance available to help disconnect trailer. I dropped off at 1:00 pm and found note on door to drop off by myself and return online. Not a good experience.
KENNETH HBest UHaul dealer EVER!
marguerite sThis was the best Uhaul experience I've ever had! Jonathon is an excellent business owner and showed amazing customer service. I highly recommend this location!
FRANK PIf it’s not broken don’t fix it.
PHILLIP SThe agent at the u-haul on Main Street in Orangevale was absolutely the best.
CLAUDE BNothing. John is easy to work with
MICHAEL AVery happy with this location.
MICHAEL MGreat customer service experience
STEVEN LJohn, who runs the office, does a great job at reacting to my needs
MICHAEL AVery helpful and friendly
DIANE CJohn was great, I've rented here before numerous times before and have referred friends. Great experience!
FRANK ROverall experience was very positive !
JOEL BOne of the best experiences ever at a U-Haul location.
RONALD PNothing
MICHAEL AOutstanding selection and convenient location
DONALD BI was disappointed that the location was closed when I returned the truck at noon on a weekday. I would have given an "Excellent" rating but for this. And while I would recommend this location to a friend, and possibly use it myself, it would include the caveat to not expect it to be open when you return.
BRIAN NI absolutely love this location! Jonathan is extremely personable and friendly, knowledgeable and helpful. I do business here a lot and will continue in the future.
JOSEPH CIt would be more beneficial to have the offer open a little longer. It was only open until 4 pm on a Saturday. Clerk was very nice and helpful.
GARY BHave notifications for the customer to be informed when the office will be closed when the website informs it will be open at a specific day and time
MICHAEL AThis U-Haul dealer is friendly and always has what we need. Thank you!
PAUL WBest location and service
Wyatt JAs usual absolutely excellent service every time I need to rent a truck. Not once has a truck had a check engine light been messy or gave me a reason to be concerned when using it. On the other hand a few times I've had to use other U-Haul locations not far from this one when a truck wasn't available and I received trucks that had check engine lights on and were absolutely messy on the inside.
Mohammad AThe U-Haul agent was friendly and got me in and out.
JOSHUA FVery Responsive, great location , trucks are in good shape and well maintained.
Dan SThis location is fantastic. I’ve never had any problems renting and would do so again. In fact, I rent from this location at least four times a year for the past four years. Jonathan is helpful and the kind of guy you want to give your business to. Thanks Jonathan!!
JONATHAN MNothing! It was fast, super friendly and convenient. An advance reservation made the experience stress free.
MATTHEW WI received over and beyond service.
OSCAR MGreat experience
DAVID BVery good return experience. I pulled in and he had me out of the yard in 5 minutes.
ANTONY SIt wiuld have been nice to tell the customer your closing hours. I returned the truck before 5:00 pm annd the office was closed. It surprised me.
JOVANNI RTwo things. 1. Crystal at the U-Haul Traffic number was extremely helpful locating the trailer I needed and 2. John at the Better Design Experience was extremely helpful as well. A great experience!
JAMES LJonathan was very helpful!
RACQUEL BI can't think of anything. The kid that works there is outstanding helpful professional super great guy
Scott DThis is a great U-Haul Center. Manager/Owner, Jonathon is professional, friendly & knowledgeable every time we are in to rent a vehicle. Thank you!
PAUL BStaff Explain online equipment review and acceptance At pick up
TIMOTHY Jdrop off was very fast and good.......
AL AJonathan runs a top notch facility! Multiple rentals from this location and nothing but excellent service!
KEVIN BThe process was very quick and simple. Previous customer didn’t bring truck back in time so we were upgraded to a larger vehicle at no cost and the guy working the front desk was a cool dude.
TAYLOR KBest place to rent a truck
Eric DOffice was closed so drop off
VENUKA NThe truck was barely working and could barely pull the auto trailer. Made our move to Oregon very poor and long. It would only go 35mph. The trailer was okay and did it's job holding our car but the the uhaul truck itself had brakes that locked up when going down hill. Very damgerous.
HEATHER GGreat staff
Steven R