Customer Reviews for Bewise Carwash & Oil Change Center
(U-Haul Neighborhood Dealer)

388 reviews

2046 Rte 55   Lagrangeville, NY 12540

(845) 226-8477

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 226-8477

2046 Rte 55
Lagrangeville, NY 12540

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CRAIGA D. 
Rating:
5.0

This location was great. Amanda and Anthony were very professional and helpful!

ANTHONYJOSEPH R. 
Rating:
3.0

Have fully functional equipment. When I arrived at this site I checked in. They told me to drive my vehicle to where the Dolly was located. I waited 20 minutes before I called and said where's the person to hook it up it's like they forgot. When I arrived to pick up the vehicle the ratchet strap mechanism was completely shot. The strap kept coming lose every few miles and the left signal light wasn't working at all. I found out when I got pulled over. Horrible equipment horrible experience. And I rent a lot from uhaul.

ZEYARYE M. 
Rating:
1.0

Have the trailer I reserved ready at the location you tell me to go to. I was forced to use a trailer 1/2 the size I needed. Horrible experience with Uhaul again and again.

MICHAELA S. 
Rating:
3.0

Convenient location for me. Just parked, dropped the key inside and that was it. No one inspected the truck with me to make sure it was not damaged, or asked if I had any issues with the truck during the rental.

Michael W. 
Rating:
3.0

They had a problem with the website which caused delays with obtaining the vehicle.

KENNETHJ S. 
Rating:
3.0

The dolly and blankets that I ordered were not in the truck

Bart M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

NICO S. 
Rating:
5.0

Replace the bent/damaged ratchet for the passenger wheel strap Replace bulb(s) in left turn signal& brake light Note broken plastic on back part of right wheel guard Good customer service from ppl at this location. Good location to rent from.

DOUGLAS T. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

DANIELM K. 
Rating:
5.0

None

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELC L. 
Rating:
5.0

Customer did not leave a comment.

Suzanne Z. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Quick service ,perfect equipment, nice people Job done $44 perfect !!!

THOMASR H. 
Rating:
5.0

& the movers was awesome. Where can I go to rate the movers. I appreciate them. They were professional & treated my furniture as theirs.

RICHARDJ JR D. 
Rating:
5.0

Customer did not leave a comment.

JOHNCHARLES G. 
Rating:
5.0

Customer did not leave a comment.

RICHARDM F. 
Rating:
5.0

Customer did not leave a comment.

Ailwyn V. 
Rating:
5.0

Trailer works great. Easy pick up and return. I will use this service again.

Anthony S. 
Rating:
5.0

Excellent service and very professional. I would definitely rent from this facility again, and would recommend it to others.

bryan L. 
Rating:
5.0

Very easy to access, the staff was very pleasant, super easy return- no fuss. Highly recommend

YVETTE P. 
Rating:
5.0

Customer did not leave a comment.

GERALDE H. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

It's a pleasure dealing with the staff at Bewise.

ERICA M. 
Rating:
5.0

Everything worked out as planed

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

Fast and friendly service. Very easy to pick up and drop off. Definitely will use this service again!😎

Anthony S. 
Rating:
5.0

overall location and vehicle no issues but the check-in process due to covid was a little bit much. They have so many questions and so much stuff you had to do for rent a cargo van, for one day. I kept losing signal on the internet Don't know if it's a bad location or it was my phone but either way it's just a little bit too much to rent a vehicle.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

JOHNJ C. 
Rating:
5.0

Not shore everything went very smooth.

John R. 
Rating:
5.0

Customer did not leave a comment.

RICHARDM F. 
Rating:
1.0

I'd rather deal with a real person than this online checkout crap. I get they do it for Covid and to be safe but they had customers sitting in there waiting with the women who checks people out , why couldn't you help me and answer my questions instead of pointing me out the door and to go use my phone, why is she even there then .. everyone can check themselves out no more humans to do the job so sad

taylor P. 
Rating:
5.0

Customer did not leave a comment.

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

mattew F. 
Rating:
5.0

The whole process was very easy.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

When I tried to drop off trailer on time, site was closed. As I can not physically pick up trailer tongue weight, I could not leave trailer. I returned trailer next day and was charged late fee. Should I be charged?

Allan L. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

everything went well until it came to after hours return. i could not get results on mobile device.i came back next morning with the same results.i wasted over 2 hours & had to get up early. i emailed & phoned bewise carwash the renting location & they were very nice & fixed everything. i will not use after hours return again.

FRANK F. 
Rating:
4.0

Customer did not leave a comment.

RICHARDM F. 
Rating:
4.0

Customer did not leave a comment.

Ian N. 
Rating:
4.0

Customer did not leave a comment.

Roger M. 
Rating:
3.0

I was missing the furniture dolly when I picked up truck and I had to get the dolly at another location Also the truck needs new windshield wipers.

Steve T. 
Rating:
4.0

Customer did not leave a comment.

Vaughn F. 
Rating:
4.0

While the van was pretty clean, I would have felt better if it had been wiped down with disenfectant a little bit. There was dust and a little dirt on the dash so I do not think that was done. Next time, I will bring my own. I had some problems with the online sign in and the two ladies in the store were awesome, helped me and were nice about it.

PHILIPJOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Frank N. 
Rating:
4.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Bewise was great. The problem is the uhaul.com/share when you return the truck after business hours. I spent about 40 minutes trying to get the application to acknowledge that I was at the right location and it never could. I could't get past that point in the application. So I finally just left the key in the box and left. I was even on the Bewise WI-FI. I expect not to get charged the $20 fee for inspection by the rental place because the application was useless.

Joseph D. 
Rating:
5.0

This location was fine, but the general Uhaul reservation system was not very efficient, I had to navigate through some inaccurate reservation information.

james G. 
Rating:
3.0

It would be helpful for the attendant to show which truck we were supposed to take. We also didn't get a trolly in the truck (that we ordered and paid for) and it wasn't mentioned when we picked up the truck.

Ethan M. 
Rating:
5.0

Everyone was wonderful there.

Thomas D. 
Rating:
4.0

I very much appreciated Stacy's willingness to help me with both checking in and the return of my rental.

Rebecca S. 
Rating:
5.0

The app is horrible and frustrating. It does not identify your location, even with location services on. If it was not for great people at pick up location, I would start using a different company than Uhaul. FIX THE QUIRKS IN YOUR APP OR LOSE CUSTOMERS!"

Mark S. 
Rating:
5.0

The location and truck were great. The app did not work upon check in and check out. If it wasn't for the good people working at BeWise, I would of cancelled my reservation. You push your customers to use the app but the app does not work. I will be needing a truck, several more times, but will look elsewhere, unless Uhaul makes this right.

Mark S. 
Rating:
4.0

checkout system needs some improvement. Even though I was asked to scan my drivers license electronically prior to my getting to the dealer, the clerk still needed to re scan my license on the premises, and had a great deal of difficulty in getting your system to accept it. Not sure where the problem is, but was time-consuming. Trailer had one ratchet strap that was difficult to use and one ramp was hard to pull out and re-insert.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

vincent T. 
Rating:
5.0

People were very friendly and easy to deal with.

Kleber S. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Super easy process. They had the truck I reserved when I got there. Used my phone to check in, went inside and they handed me the keys. Drop off was just as easy.

Angela B. 
Rating:
5.0

don't do the online check-in. It's very difficult.

James W. 
Rating:
1.0

Considering this place is a Car Wash would it kill them to clean the truck cab. I hadn't noticed it at the time I picked the truck up because it was dark, but passenger side was full of mud with a coffee cup thrown on the floor and the truck reeked of stale cigarette smoke.. I should of charged them clean up their garbage and wipe down the cab....

Gordon F. 
Rating:
5.0

Dealer was great (Poughquag, NY). Responsive, responded to my questions, returned my call when I left a message. Other local dealer actually nearer to me )Wassaic, NY) did not return calls, or answer phone in day time (normal working hours) so rented from this one. Dealer explained how the trailer worked and helped me install on my truck. Only minor problem was when I tried to use the wratchet straps, they were rusty and hard to use, but I eventaully used them successfully. Just took me extra time. Overall experience excellent.

tom D. 
Rating:
5.0

Customer did not leave a comment.

karl V. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Ransford W. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Eli V. 
Rating:
5.0

They're always there to help. So convenient too! They make renting a breeze!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

sabrina H. 
Rating:
5.0

Customer did not leave a comment.

MAURA G. 
Rating:
4.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Very helpful!!

Laura S. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

This is the second time that I have rented from this site and it is the second time they have charged my charge card for a two day rental when it was used for one day in the time allowed.

andrew B. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
4.0

The pick up location was too far out of the way. However, the employees were great at that location. The initial service I received after making my reservation in advance (months ago) was extremely unprofessional, unorganized and not good customer service at all. The number of people needed to speak to in order to get my reservation corrected and "customer friendly" (ie location) was horrible!!!! For that reason, I will definitely choose another company as well as share my very "unfavorable" experience with others. I've used U-Haul before and had a great experience unlike this time. Which has made my decision not to use this company again. Also the drop-off location and employee was great!!! The employee was extremely professional, compassionate and a very good representative for the company. Perhaps you'll try and find more employees like him. It's unfortunate that my initial communications with reference to my reservation because of the impolite and unprofessional customer service I received has left a very bad impression of the company altogether. I would also suggest that your website be more "user-friendly" with respect to "preferred pick-up location". You're tricked into believing that your pick up location choice is where you'll be picking up the truck. FALSE IMFORMATION WHICH MAKES THE COMPANY LOOK BAD RIGHT FROM THE START.

Charlene L. 
Rating:
5.0

Nothing

Pat M. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

peter P. 
Rating:
4.0

The app based service did not work as advertised, so I had to go in and see an agent. That's the only thing that kept it from excellent. Otherwise everything else was excellent. The agent in the store was excellent.

Jeffrey M. 
Rating:
5.0

Nothing

ken H. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Uhaul changed my reservation to a location which would add 25 miles and two hours to my reservation. When I asked customer service chat why I was given lots of very wrong reasons. Uhaul customer service is a complete failure. However, Bewise came through from me. They were able to change my reservation back to what I expected without any problems. My rating for Bewise is 5 out of 5, The rating for Uhaul customer service is a zero out of 5.

chris R. 
Rating:
5.0

Great customer service

danielle B. 
Rating:
3.0

had the trailer for 10 minutes didn't need it after all and we were charged full price

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

whaT I DONT LIKE IS THE FACT THAT I HAD TO USE SOME APP TO UPLOAD PICTURES OF MY LIC IN ORDER TO RENT THE VECHILE ..THE LOCATION WAS NOT AWARE OF THIS UNTIL I HAD TO RENT THE VECHILE ..THIS WAS VERY VERY FRUSTRATING TO HAVE TO DO AT THE LAT MINUTE .. IT TOOK ALMOST A ONE HOUR TO LOAD THE STUPID APP BECAUSE LIE MILLIONS OF IOTHER PEOPLE WE DONT USE THE APP STORE ON OUR PHONE THAT OFTEN TO PURCHASE THINGS ..SO HAVING TO LOGIN INTOT HE APP STORE TO DOENLOAD THE U-HUAL APP WAS PAIN IN THE ASS ..BECAUSE I COULD'NT GET INTO THE APP.

anthony J. 
No reviews have been submitted for this location.

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