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Jaydn K
Customer Reviews for On The Go Taxi LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The dropoff location was just right for what I needed. Person who answered the RING doorbell was very helpful. This process was NOT a headache like I thought it was going to be instead a true delight.
Charles GNo one was there when we dropped off the u.Hall. there was note on the door to leave the truck and put the key in the dropbox, so I did, then we left.
Steve FThere were no personnel to rate.
EDISON DI visited with the business owner by phone as he could not be there in person when I returned the truck. He was very nice to do business with.
TIMOTHY FGreat transaction. Wouldn't change a thing.
CHRISTOPHER CI stopped and put gas in right before I brought it back and had 3/8 of a tank. It only had a 1/4 when I picked it up. I was charged for more gas. Not happy.
Karen RHad some initial trouble but then employee was super nice and helped me out. Very nice and accommodating
Jeff PCustomer service was outstanding. Even though they had just gotten the truck back they had it ready to go and the return was a breeze.
Beth WThis man was very friendly, helpful, & professional.
Beverly FYou guys told me to go to this location for drop off. When I got there, no one was there. I called the owner who had his relative to come help me, but I had to wait 45 minutes in the snow and cold. The owner said he was never notified of my drop off appointment. So I don't know if he screwed up or you did.
DONNA MThe man who greeted me was kind and courteous. He had called before I came to confirm the appointment. I had preregistered as much as possible so getting the truck took only minutes. He made sure I had the truck that had more gas. That was very thoughtful.
Karla BThe email I received from uhaul gave me the address to the wrong pick up location. Other than that everything was super smooth. When I arrived at the right location they already had my truck warmed up for me because it was a chilly morning.
Genna SThey even called me after my rental just to check up on my rental experience. This is what companies need to do more of. U-Haul, this is rarely done and I appreciate the efforts of this location's owners. If you're able to recognize these owners within your corporation somehow, please do so for me. Jeff Williams
Jeffrey WNothing Billie and Al were amazing! Great people!
Jessica DHave a business phone which will get answered. I attempted to return the trailer early, but nobody was around to assist with it. I did receive a call from the owner who was able to help, but it would have been nice to have a person actually there to help out.
Matthew KFirst time renting with uhaul amazing experience love the service very easy and just didn’t think it would be this easy and fast. Recommend to everyone also fuel mileage was great i expected to spend a lot more in fuel but no
jesus iPlease keep your Smiling and Professional Staff! They all were so very helpful and informative. They answered all questions very pleasantly. It was a pleasure to do business with each and everyone one at the St. Joseph, MO store.
Margaret CThe only thing that I didn't like was that I had to bring the truck back to this location when another return spot was closer to where I was going.
NATHAN CNo problems as usual - Thank you!
Jason EVery nice people to work with. Convenient location for my needs extremely easy and professional pick up and drop off. Definitely would use this location again.
Marc JNothing, easy process. Very self explanatory. Thank you! Always helpful
Anthony FNothing everything was great.
Brandi CFriendly and easy pickup and drop off! Big Al is the man!
Tyler SWent out of the regular duty to ensure my concerns would be addressed. Billie was friendly and eased my frustration of the situation letting me know she would let someone aware of what happened.
Angelica VI called the number listed on the building and he was there in just minutes. He was very helpful and courteous.
fred sThe service was fast and excellent. Much quicker and more personal service than the larger location. Will definitely use them again.
Amy CWe found a broken meth pipe and some loose white powder in the glove box. Our 8 year old son is the one that found it. My husband called and we were told that we were going to get a refund of the total price since we weren’t given our price we were quoted originally when we scheduled our equipment..
Kristene HI was charged for a storage deposit of 168.00 i want my money back
Michael QBest UHaul experience. Very easy to work with to pick up and drop off the trailer.
Christopher DBig Al & billie are grade a+
Tina VBig Al’s was more than helpful and went above and beyond for us, even when Uhaul themselves would not. It was our first experience with rental and it could have ended very badly if not for the amazing customer service we received from the representative working with us at Al’s. We would recommend this location to anyone!
Melaine VAl & Billie are super. Won't go to another uhaul rental.
Tina VThere was ashes in the ashtray and it smelt bad body odor
Kevin SGreat guy. Excellent customer service. Better then any other uhaul location ive used. Only one in town I'll use.
Tina VDrop off of truck was again done using cell phone, no direct contact with any personnel. Process via cell phone was easy. Directions for dropping off the truck were clear and easy to perform.
Scott DNothing all good
albert wWe will NEVER use you all - uhaul - again!!
George K