They were closed. The mobile app kept showing an error when trying to return the truck. Chat with Natasha returned the truck. The city was having a festival and the street was blocked. I to find a way into the facility to return the truck
Jeff W
On The Go Taxi LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Joseph, MO 64503
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkNo one at drop off location, used app to send all information to complete drop off.
JAMES HThere was no room whatsoever to park a 26 ft U-haul and a car transport.
Chad PIt would be nice if there was a waiting area inside the building. Maybe the building can get a face-lift as well to make it look more official. I get that this is a more run-down part of town, but it doesn't need to look so dilapidated. I think it would help it seem more like a professional location. I did appreciate the guy there who gave me the keys - he was friendly and encouraging, particularly since it was my first time driving a U-Haul truck.
David GI scheduled my pickup for the actual U-Haul location in St. Joseph and got bumped to this whole-in-the-wall parking lot with a shed. I selected in-person pick-up. There was no one there. I found 3 phone numbers on the building, no one answered. I had to call the U-Haul location that I had asked to be at to check me in and due everything over the phone. It took me 40 minutes to pick up a truck from an unstaffed, un-maintained little shed with lock boxes on the wall. This is not a U-Haul location. Please shut it down and allow people to actually use your real business on the Belt Highway. Terrible experience.
Tyler S