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Charles C
Customer Reviews for Big Ben's Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged $170 for an authorized charge. Uhaul said their regional manager would refund it. As of weeks later there is refund and another call to uhaul to fix something they should have already.
Scott MNothing negative or positive to say. Office was closed so we didn't interact with the personnel. Place was clean
jason lI have nothing negative or positive to say, the AI assistant wasnt helpful but the office was closed so it did what it could, the location was clean.
jason lAdd tie down wraps to the rental price
Mark KVery friendly and processed quickly.
Jennifer BI dislike having to log into an app or go online to check in and check out, with no option to do it with an actual person at this location.
CHRISTOPHER EBryan, although new to the job, did an EXCELLENT job having our truck ready and making sure everything was right. Great job!!
MARK DExcellent, friendly service! Will definitely use again!
TAMELA FThe fellow at site was very helpful and kind. Equipment was clean.
Patti MQuick and efficient check out and return! Truck was in good working order, full of fuel. Agent was very pleasant and helpful!
Devi A