Getting the equipment took way longer than it should have.Jarod B.
Customer Reviews for Big Boy Toy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TANYA B.
The lady was not all that knowledgeable and did not know I was there for 9:15 am pick. I had to wait until 10 to get the UHaulrebecca B.
Customer did not leave a comment.CORRINE J.
so many bad things --NO one to move or hook the trailer -no one to make sure it was safe or check lights -- i had to go next door and get help from another CO ----- i have been over charged --was to be a 1 day one wayDona I.
Tires bald, door and latch bent, dirty inside and out Poorly maintainedJeffrey F.
Customer did not leave a comment.Bradley S.
Customer did not leave a comment.Kenneth V.
Customer did not leave a comment.Hunter B.
Nice people, they have some health issues, but still plugging along.Richard B.
Customer did not leave a comment.Ruth H.
Customer did not leave a comment.Terry H.
We had a hard time believing that the UHaul was run by a eighty-something woman. Not sure if we would've found the rental place if not for Google Maps.joel L.
The owners are wonderful! and I'll make the drive to rent a truck from them instead of the Charles street - Brainerd guy!Anna B.
Quaint local home based outlet.Stephen R.
Customer did not leave a comment.Craig C.
Customer did not leave a comment.Justin M.
Customer did not leave a comment.tim G.
Customer did not leave a comment.JOANNA S.
Customer did not leave a comment.Kathy M.
Customer did not leave a comment.melanie J.
Customer did not leave a comment.Shane A.
Customer did not leave a comment.Rasa T.
Customer did not leave a comment.Shana P.
Customer did not leave a comment.Raymond T S.
The location was not clearly marked with signage. The entire operation was don out of the basement if someone's home. The owners were smoking, and it felt gross. I wasn't able to get help until after making 2 phone calls and waiting 15 minutes past my scheduled pickup time. The staff was friendly and seemed nice, however I would not recommend this location to anyone, sadly. It just didn't seem professional.Dylan V.
Customer did not leave a comment.Cathy E.
This person we rented from messed up our paper work due to lack of understanding. She was extremely slow at checking us out and their place seemed unclean to use as an office. Would never recommend someone using this location. Plus they seemed way to unhealthy to rely on anyone picking up equipment from them.Bjorn B.
Excellent service, was a little worried about a billing error but it was fixed in no time! Nice friendly service, Thanks again!brandon S.
Customer did not leave a comment.Lori S.
Customer did not leave a comment.Ramona S.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Donald S.
In fairness, I had a friend pick the truck up for me but from what I heard from him it was not well signed to find it. Very nice elderly woman took care of him. He had to dig out the truck though from snow and took several attempts to get it loose. Again in fairness, we were originally scheduled for a later pick up but we were able to get there earlier. There was a piece of snow covered laminate on the ground that he slipped on that could have been disastrous. He kind of laughed about the whole experience.Lori F.
Customer did not leave a comment.Dustin B.
They charged my card when my wife paid in advanced on line so I need it to be credited to my accountDavid B.
Customer did not leave a comment.GRETA N.
Sunday closedBruce C.
Customer did not leave a comment.Travis W.
It is bit out of the way.Thomas B.
There was only a half tank of gas in the truck, but it was noted. The pick up location was hard to find.Terence S.
Had to ask for a jack to hook up, but hubby was in hospital so things were not exactly normal. She handled well considering.gene M.
U haul sucks ... never useing u haul againChristopher C.
Customer did not leave a comment.Jerry O.
owner such a sweet heart!!dave G.
I have a paid in full receipt after the service, however, I have an additional $92...bill pending in my bank account. I'll check it again tomorrow, but the additional $92...is not owed.DARRELL B.
Uhaul changed me to this location the day before I was supposed to pick up the trailer and it was 12 miles out of my way. On top of that they changed my pickup time to 11:00 instead of noon because this location closed at noon. Luckily I was able to get off work just in time to pick up the trailer at noon. Dogs in the office area, asked to pay more after paying online, changed me to a different drop off location, which was also out of my way, and took over 45 minutes to get trailer even though I did everything online. I would never use this location again and am questioning using uhaul ever again because of the experience.Christopher V.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Michael N.
Satisfied over all.DUANE C.
Customer did not leave a comment.Howard H.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.steven K.
Terrible service, driveway not even plowed, it's inside someone's home, no one to start or even check if the truck would start in the winter, it's an old couple and she couldn't get the computer to work, it took 45 minutes for her to get us the papers, card.reader didn't work so would only take cash. Nothing about this time using Uhaul was good.Landy G.
Customer did not leave a comment.shouse C.
The truck reserved for me had 18â€ of windshield gasket hanging loose to the drivers side of the vehicle. There was another vehicle recently dropped off for a replacement, but I was told this truck needs a 2x4 to pry the back door open. It was Saturday afternoon (after opening hours), but the lady was very friendly to help me switch vehicles. I was able to use this truck without any aid. The more I used the back door, the easier it opened. For a 10 hour drive, the truck handled great.Brian B.
Customer did not leave a comment.FORD W.
WE had a great experience. The van handled easily and was easy to load and unload. Thank youVickie H.
Customer did not leave a comment.BRADLEY S.
Help hooking up would be goodRenee S.
Customer did not leave a comment.JOYCE D.
Customer did not leave a comment.arthur D.
Not much, Don and Joyce were very friendly and great to do business with. ThanksDARIN O.
Customer did not leave a comment.Donald W.
Very friendly couple.Todd M.
The Uhaul dealer at this location called us and asked if we could return the truck early as she had someone that wanted to rent it the day prior to us returning. We did decide to accommodate but were rushed unloading. we were not offered any type of compensation for this accommodation. We asked but were told that she did not have that option.Kenneth J.
Customer did not leave a comment.AL H.