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Kisha S
Customer Reviews for Big C Bailbondsman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor.
CHRIS WThere was a lot of run around to pick up the vehicle. We wasted a couple of hours waiting on a response from management. The process was very unorganized. Dealing with the online registration was a hassle, until two very helpful ladies stepped in when I called the 800 number. Ms. Dessii and Ms. Kim, thanks ladies. They went above and beyond to make our experience better. Again, as for the location, you've got to do better. Please be more accessible, have vehicles ready to go with the keys on-site.
Kennita CHard to find, no one there, internet in that area bad so hard to check in truck
Lois Dassure that you truly have an rental available.
Tiffine TNo one was there when I returned the trolley, “NO PROBLEM!” All I had to do was open my email take a pic of where I put it and send. That easy. Thank you!!
Lisa SI was told that i would be reimbursed for all the trouble , however when the teailer was dropped off we were told that there were no motes about the incident and they couldn't help.
Lauren OThey charge too much i just needed the truck for 1 day and they still charge an arm and a leg i should get some money back
Brandi LOrdering through U-Haul was very misleading. I should not be able to select a pick-up location if the truck I want is not there. I thought everything was setup based on my selections. Then, 30 minutes later I get a call from someone not very friendly telling me I can't get a truck until 1:30 pm at a location out of town. I won't do business with U-Hual again, at least through this service.
William DDude working was super rude. Made us wait 15 min while he got to a stopping point on his video game before helping us and was super cocky and dismissive.
Jami MThis location helped me out a lot. Uhaul sent me in circles looking for my truck I reserved online. None of the sites had my registration.
mia BThis was the most awful riding UHaul I have ever had! Horrible horrible horrible. The side mirrors were so loose and moving you couldn’t hardly use them with out getting sick to your stomach. Constantly had noise that sounded like air being released on the outside. Very annoying shaky just hoeeible all the way around
Shari LI needed a bigger truck, due to stores being closed I had to drive an hour and a half the other direction to get the truck
Philip PVery nice gentleman.
AMY Rvery nice people. truck was a lil dirty in tha back , but swept it out , and it was great.
EUGENE GNothing it was great..
Cornell AWe showed up at the scheduled time to pick up the trailer. No one was there. Had to wait almost 30 min after calling to let them know we were waiting. Office assistant was very nice, but the trailer was missing the connector wire for the brake lights and she told us to go buy one. So in addition to cost to rent the trailer, we had to pull it with no brake lights and purchase the wire. The trailer was also beat up, and she was supposed to put stickers on the damaged areas to signify damage was present when we picked up the trailer. She didn't. Hope that doesn't come back to haunt me.
SANDY CConfirm with Uhaul previously rented dolly towed behind RV then assist the hook up to towed vehicle be used to bring to motorhome eliminate the extra time put in me due to I travel alone.
PAUL ABe there for us to pick it up at the designated time
celeste bNo one was there.
LATOYA Lthis location was too out of sight, i would only recommend this sight to a friend out of convenience
KENNETH OThe check-in process was extremely long. The worker did not seem to have sufficient training. I do not plan to use this location in the future.
Dwayne HU-Haul general policy of "you can rent what we have, not what you need" was well represented. Promised to be on site at 7:00 a.m (posted hours of operation)., for a pick-up, arrived at 7:35. Very poor customer relations.
RANDY MAgent was very helpful and courteous. Agents that were present when unit was returned were also very helpful and courteous. On my next rental, I will use this same location. Overall experience was great. Sincerely, Marc Tabor
marc tNo one was present at this location. I called to let them know I would be returning a trailer to them. The representative said he was not in, but gave me instructions where to park the trailer. I did as he informed me. I was later notified that the trailer was listed as turned in late and I was charged for another day. The representative failed to check the trailer back in and put it in the system as being returned. When I called him again he said he was on the road and would not be back for several days. No way to conduct or run a uhaul business. Will never, ever use Big C Storage and wouldn't recommend a dog to be his client. Worst service or lack thereof I have ever experienced!!!
FRED MThe equipment was incorrect when there for pickup. They did not have the correct truck or equipment and the location was very dirty.
JENNIFER DEverything went great! Price was affordable, truck was new & rode exceptionally well. Thanks for making my move over 500 miles a success. Could not have done this without your service!
TINIA HI reserved this truck for Baton Rouge several weeks prior to pickup. I had to drive 40 miles to Donaldsonville for pickup. It had rained and the entrance to the office was about a foot deep in water. I ruined a leather pair of tennis shoes getting into and out of office. The truck was fine but the pickup was disappointing.
JOSEPH MMr. C was so funny!!! A very nice man.
LAKESHIA BDo not send anyone to that location, and deliver equipment to requested location. This location was an hour away, and truck was below half a tank. The road was very narrow for traveling with this equipment and located next to a county jail.
MARY AThey advertise their service hours and when I arrived, no one was there. HOWEVER, they had after hours drop boxes and I left everything for them and someone called me the next day to confirm they had checked my stuff in. Good recovery! Kudos for communications!
TRACY HNo comment. I thank you for your help. I needed the service at the last minute and you all can through for me, Mr. Charles is a very pleasant repre for U-Haul. Please let him know his service is appreciated.
OCTAVIA TThis location don't have to improve great service
OLIVER JEquipment smell like dog. I believe it smelled that way because of the large amount of dog hair placed throughout the front cabin. The truck was never cleaned.
RUSSELL AI got a phone call from the lady 2 hours before I dropped the truck off. When I arrived the place was closed and locked at 3:45 on a Monday. Unacceptable!
TINA BIf reservations are promised at a certain time,make sure It's ready for the customer renting it at that time,don't make them wait 2 or 3 hours later to pick up,when reservations were made online,hours ahead,then when you call to let them know It's not ready,the representative had an attitude,so all these things can be corrected to make things better
DARIUS SThe retailers were 45 minutes late meeting us at the location. They were also very rude and called us 4 times the morning of the pick-up saying they didn't have internet access at the office and they had to complete paperwork at home and print it. Additionally, I had to give them all of my information (type of vehicle, length of truck bed, both addresses, etc) again that I had already given Uhaul. It was a very unpleasant experience overall.
JAMIE EHORRIBLE service. Getting trucks to people hours late and costing them substantial amounts of money by doing so. EXTREMELY unprofessional business practices.
Erik Hnothing just do what yall doing now
franky jTo return the truck, we had to drive 40 miles extra because of the weekend. I truely feel the extra miles should have been included. Will price Ryder mext time as well as others. Uhaul wasn't the experience I had hoped for.
CLYDE R