Things were great!HUGOANDRES S.
Customer Reviews for Big City Auto Body & Towing Service Corp of NY
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maintain that good customer careFALEASIU T.
First, there was no car keys on the locker that the reservation indicated. Then, the old lady at the front desk was extremely rude and screaming and not very helpful. Then upon returning the van, there is no assigned parking lot for it which makes all of this even worse experience. Never going back to this location and never recommend to anyone.charandy J.
5 star rating for this location. I highly recommend this location.FRANK III R.
Customer did not leave a comment.OSCARF M.
I have used this location twice and it is always a problem. The system lock boxes never work and it is impossible to get someone to help. It took us 50 minutes to get out vehicle this time around and that is not acceptable.Kellie M.
The employee helping us was unnecessarily rude and yelled at my dad when he was trying to show her his IDâ€¦ which she asked for. Then, when we got in the car it reeked of cigarette smoke and there were even empty Marlboro containers, and many of the surfaces were sticky. I have been to other locations and it was not like this. Will definitely be renting from dedicated Uhaul locations from now on.David L.
Customer did not leave a comment.BRIANDALE G.
The staff here knows what they are doing. The lady handling the rentals knows how to handle the procedures and understands how to expedite each transaction to minimize the time customers have to spend checking the vehicles out. Very pleased with the service at this location.Luis H.
TLDR: The app is buggy, didn't get the dolly I reserved but was still charged for it, and its almost impossible to find parking to return the vehicle.... Not a good experience. I used the TruckShare 24/7 service for an overnight move and it was very difficult to get verified, the app is very buggy and sometimes doesn't upload photos, (use the browser instead of the app it works better.) One of the representatives on the other end told me they couldn't get the van and should try again the next day, then she disconnected me. I kept trying and it took almost an hour standing in the freezing cold to finally get in touch with someone who could authorize my reservation. I was finally able to get the van, but the next problem was they didn't include the dolly that I reserved, and the place was closed at the time so there was no one to help resolve the issue. So I had to do the move heavy boxes without a dolly which made everything extremely difficult and take a lot longer. Then when returning the van I had to drive around for 45 minutes to find somewhere to park. I asked a crossing guard if the spot I parked at was ok, she said yes. Then I was going through the process of finalizing the return, and the app wouldn't let me upload the required images. I used chrome and it worked fine, makes me wonder what's the point of even having an app if it doesn't work. Then once I thought I was done with the drama, I go over to return the key and one of the workers yelled at me and said I can't park where I did... she watched me park where I was and waited til finished the process before telling me I did it wrong, she could've told me earlier. Anyway I left the van where it was because the crossing guard said it was ok. The worker was still yelling saying if they get a ticket for where I parked they would bill me. At that point I was too exhausted to argue, I didn't want to drive around for another hour just to find parking, they really should have a reserved area for their vehicles, I just said fine and gave her the keys. I would not recommend this location.Louie P.
The lady at the front desk needs to stop yelling, truck was dirty but I had to clean it when I started using it or else the blame would fall onto meBRIAN D.
The after hours return felt sketchy in this area. It's not a very convenient location. Personnel called me earlier about where to park and what to do but it wasn't very clear and obvious. Made the return process stressful.GREGORIOKOPP G.
The receptionist was very rude, she would not let me talk, would not answer Any of my questions and over charged me over $300.00. do not rent from this location. she should be fired.CORYALLISON R.
Thank you very much.BRIAN O.
It's somewhat hard for people to find the right place to park when returning the car.Mu-Hua C.
Customer did not leave a comment.patrick V.
The location representative was wonderful and very helpful. She went out of her way to assist us and was friendly and kind. She also did this while dealing with stress from other customers.CLARKB R.
there are many other Uhaul locations in the Astoria/Long Island City location. Choose any location except this one. You will thank me. The worst on every level - customer service, location, convenience, everything. Don't book here.Evangelos O.
Customer did not leave a comment.NORMA H.
The person Linda that sits in the office is extremely mean and does not speak pleasant to you at all. She put an extra charge on our company account and refuse to acknowledge her error. We returned the vehicle back before closing.GEORGEA L.
Customer did not leave a comment.Enrique C.
Horrible customer service. I waited for over 30 minutes outside because the person didn't want to start my contract on time. The vehicle was dirty and parked far away. The representative was condescending. I will think twice before considering uhaul for my next business activity.Amine M.
Customer did not leave a comment.JIAJING Q.
Customer did not leave a comment.Enrique C.
Have someone available to help assist in early pick upsNorma H.
There was no drop off lot. We had to find street parking which was very, very aggravating in NYC for a truck.James P.
The location is an inconvenience, I couldn't understand the instructions I was given and I had to search for the van.KATHERINECHRISTI A.
I have used U-Haul before and the service you provide is great. However this particular location offered a very poor experience. The woman was rude, inpatient, refused to listen to my concerns and in fact almost refused to process my reservation because I was asking too many questions and I was asking her to please explain the self check out process. I was scheduled to move out, so I really had no option but to support this horrible customer service. I would never do it again at this location and for sure I wouldn't recommend this to a friend or an enemy. She was very unpleasant. The van itself and the self checkout process was nice and easy via the link on the txt. The bad part was the encounter with this woman at the location.BOLIVARN Z.
Lady working at the desk, don't want to help, makes thinks too complicated. Needs trainings from lady on location 43-10 53CHARLESTONY A.
First off I would like to start by saying this is directly for the OLD LADY at the desk who doesn't know customer service if you printed it in BOLD letters. I rented a truck for the next day 6pm and she entered it as the same day 6pm so I had to pay extra for her mistake. I finally met a KarenJONATHANJ V.
Set aside proper after-hours parkingLakota O.
Please make all uhaul trucks in this location more accessible. I spent a long time walking around the neighborhood to locate the truck. Also, the lady in the office was not helpful in locating the truck.Klaudia C.
Customer did not leave a comment.Luis H.
The lady who handied our reservation is very helpful and courteous. Big thumbs up to you.Luis H.
Customer did not leave a comment.Yerika W.
Customer did not leave a comment.Yovanny A.
Truck needs repair asap. Very noise under the front right wheel l thought l couldn't finish my moving. Truck has signs has been in a crash before. Bumper is broken , Head lights are out position. Right side Mirror doesn't stay put l couldn't change lane without ask my friend to hold it.MARCOS A.
Customer service .. is a lady in the front door with a cat next to her ..no parking at all around, i waste 30 min to find something â€¦ doesn't look like a u haul rent office!DAVID T.
Don't go here!!!! Linda, the secretary, seems to get off on being rude and unhelpful. She screamed at me and all of my friends and even threatened to take our UHaul away. She's seriously f****** crazy. Some of the things she said to us made me feel like she was messed up in the head or high out of her mind. She absolutely ruined the whole experience for us. We will never go back here and you should stay far, far away. The whole place reeked of cat piss and should probably be condemned, honestly. Such dark, evil energy.Amanda W.
Truck had trash in it which I cleaned out. I used self check out, but person who worked there was there off hours and was extremely rude for no reason and wouldn't leave.Mimi O.
I was charged after hour charge even though I brought it back 30 minutes before they closed.Hana D.
I took photos and tried to up load (twice) the damage that was on the vehicle before driving away but for some reason the App would not allow me to â€œcontinueâ€. I had to call the number listed and spoke to a Mr. Jay-Quan who advised me that he would note my account. I returned this morning to Big City Auto to see if I can speak with someone regarding the photos and my experience regarding, and a person named Linda seemed to be having a bad morning. It seemed a bit hard for her to â€œlistenâ€ to what I was trying to convey as she was more interested in the fact that I parked my motorcycle on the sidewalk. She proceeded to tell me she has nothing to do with U-Haul and that I would have to contact customer service to resolve any issues. A bit rude in tone, I might add. So to answer the question would I come back or recommend this location to a friend? That's easy. Thanks for listening.Frederick S.
Really difficult to park if you're even a moment after 4pm. I knew I was going to pay the fee, but I didn't expect to drive around for 45 minutes to find a place to leave the van.PETER L.
She was the worsted person i have ever met in my life for 4 second. She is definitely not happy to have this job and she definitely hate trucks. She does not want to help anyone and another person came and she said i do not answer until 9 am. What is that? To give answers you need to wait time. I hope i will never need this truck from this location.soner K.
UHaul needs to improve its return process as the share location feature did not work. Unacceptable hold time for customer service when in need of something urgent. Location did not confirm the morning of as instructed by uHaul customer service after mobile return was unsuccessful.JOHN T.
van was dented, scratched, had left over half empty water bottles in it. person at location did not mention condition of van to me and I spent a lot of time taking photos so I wouldnt be held responsible. The last photos failed to upload, so took a lot of time to call Uhaul and discuss van condition, which they nice enough to document before I left for move.HELENLEE W.
Customer did not leave a comment.Anjanine B.
Customer did not leave a comment.DASILVA S.
Everything about this experience was so bad that I will probably tell most people I know to CATEGORICALLY NEVER trust U-Haul. Thanks for ruining my day.Cristofer S.
Parking upon return was difficult and the pickup was okay.Dustin D.
The lady officer at desk Saturday July 24 at 11 am on 13 street was not impolite but unprofessional. She insulted me using bad language because I asked for more details on return issues after hours Her explanation was not clear. She even said: I don't speak Spanish ?! I don't need Spanish nor translator. It is not only a lack of respect but demeaningMELCINAE R.
Very poor pick up experience on the u-haul website. Website wouldn't recognize my location after several attempts. Waited 45 min for a representative and never picked up the phone. It made me very late starting my reservation and subsequently returning the vehicle late incurring an additional charge.Jonathan P.
The autobody shop that housed the U-hauls was very helpful. However, the box truck was having some engine/transmission issues that have not been addressed in a long time it seems. The U-haul check-in/check-out process is very cumbersome. In addition, the added charges (fuel charge, extra dolly charge) were enough to ensure that I will use other options next time I have to book a van.CRAIG B.
Customer did not leave a comment.NICOLELATINA R.
Customer did not leave a comment.HELENRACHEL B.
Customer did not leave a comment.Grega P.
Customer did not leave a comment.BYRON H.
We were supposed to take the Van at 9am. The officer was rude and slow! Also annoyingYigit S.
The lady at the front desk was very rude.Curlet R.
Unfortunately the truck was missing the equipment I ordered.Joel G.
The lady working was not friendly at all. She was lazy and didn't explain anything. When returning the vehicle, I was told to park legally. There is no parking at this location and I had to park over a half mile away. Shouldn't the woman working be responsible for taking care of that? I am not pleased at all. Never will return to that facility.CHRISTOPHERROBER P.
Customer did not leave a comment.Luis Fernando C.
Customer did not leave a comment.John M.
Customer did not leave a comment.LOUIS V.
Beware m! Do not rent from here if you will be returning it late night. Very sketchy neighborhood and it's street parking only which is basically non existent. Drove around for about an hour before finding a spot. Save yourself the time and money and go somewhere elseAlexander M.
It was my first time renting from here and all was good. A very attentive associate.HUGOANDRES S.
I paid for two furniture dollies and they were not in the truck. After getting the truck keys I inquired about the dollies and I was not greeted instead I was ignored after saying hello and making eye contact. After sending my authorized driver to get the dollies, the woman at the location said both of us had to be present, together, to get the dollies meanwhile I have a truck that's running and no parking available. After everything, I was't given my dollies and the staff at this location were completely useless and weren't even attentive. Terrible place.Carlos B.
when we returned the truck on the same day about 5 on we saw the box that said keys and dropped them there. When I got my bill there was were 2 extra days on it as they said we didn't return the truck till 3 days later. This was crazy as we rented and returned the same day. I could not reach the owner so I am still looking for an email with the copy of my rental agreement to see what my final bill was.Ronni A.
I have only rented a uhaul once before, but I was deeply disappointed with this location. Staff was not very friendly and the van was pretty dirty. Plus there is no parking for the vans and you end up having to street park many blocks away. I would definitely use a different location next time.BARBARA G.
Service ( AWFULL) The location ( not safe) Everything was terrible Very Terrible experience....VINCENT V.
Uhaul itself is fine, but the area does not have great cell service. Big Auto & Towing personnel are so rude. Went to ask question and Linda who manages their office was not only rude but then tried to make me a new reservation through their company. I ended up going to the mechanic shop next door to use their wifi and complete self- check in. Overall the Uhaul truck was great, but I would not use this location again.Alexandra V.
Customer did not leave a comment.COREY N.
Very hard to find a parking when returning the truck.Sakulthorn G.
Customer did not leave a comment.diogo M.
Thank you for letting me and my family rent a uhaul.Big City Auto Body and Towing ,You guys do an excellent Job, You go above and beyond for your customers A+ in my book.Yerika W.
Customer did not leave a comment.Jonathan B.
When returning the van, the woman at the location was rude, not very helpful, and using inappropriate language with customers. She was also unwilling to abide by rules and regulations for returns given to us by U Haul.Thomas O.
Warn people that they will ask for "references" to prove your identity when you go too pick up van. If Uhaul doesn't believe a license is enough of an ID, state it beforehand so people know that they have to deal with this ridiculous "requirement." Am looking to using a local place for future rentals or just buying a cargo vanDARIUSJOHN N.
Customer did not leave a comment.VANESSAL J.
The price to highYERIKAN W.
pls vacum clean the car. The car's (van) interior is okay, not too dirty, but it could do with some cleaning. It's just the level that accumulates with intended use, but not something customers will do (should do).Laszlo D.
Customer did not leave a comment.Jorge V.
Customer did not leave a comment.Kamil J.
The treatment of the staff is terribly bad.Salem M.
Staff was incredibly rude, the vehicles are located on the side of the road and not in an organized fashion. After they give you a hard time and threaten you to keep the trucks nice and finally hand over the keys, you have to walk around the block to look for your vehicle. I was shocked as to the poor customer service. The truck was surprisingly clean and seemed to be in order, which was the only saving grace of the experience but I will never rent from this location again.HALEYM A S.
this location has limited space, the lady at this location was pure rude unprofessional and completely lack of capability of services, plus, even we did the online check in, we need to wait for paper work anyway, was asked to wait in 25 degrees F for almost an hour without sympathy plus waiting for the car for an hour from pick up time, extremely not recommending for this location, your time is precious, do not waste here.wasan T.
Customer did not leave a comment.Leo M.
The staff was rude and annoyed at the inconvenience of customers. The truck smelt of cigarettes and was a bit dirty.James J.
I tried to get help about parking lot when I was dropping off the truck that I rented nobody help me out even from store and on the phone!!muzaffer P.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.KIMBERLYA D.
Customer did not leave a comment.SHENGQI H.
Truck wasn't clean, guess the previous user lied online when returning the van. Also lied on the fuel quantity... physically check the trucks before next rental...CLAUDE B.
I didn't order a dolly and even I tried to change it Uhaul charged on my card 7 dollars for a dolly that I didn't asked for it not even received itCRISTOBALANTONIO D.
It was tricky to find parking upon return, but Linda, the location's agent, was helpful in helping find a spot.DIANE ALLISON B.
Customer did not leave a comment.Sergio T.
Front desk lady very rude, and sent me 2 blocks to get a van.Carlton E.