Moving to or from Long Island City, NY 11101? Get FREE truck rental rate quotes at Big City Auto Body & Towing Service Corp of NY.
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Long Island City, NY.
U-Haul cargo van rentals and pickup trucks in Long Island City, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Long Island City, NY 11101. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
The equipment was relatively clean, however, in the vehicle itself there was a little bit of glass and dirt possibly from the previous renters. Other then that the vehicle ran extremely well and the service provider, Big City Auto Body, were very helpful in our renting process.
This location needs private parking.
The lady at the counter that runs this location is extremely rude, loud, and treats people with a disgusting attitude. This is my second time already getting a truck from this location and nothing has changed as far as for the service. The maintenance guy that works with her is also a moron.
do NOT rent from this location- no warning that you need to find street parking in an extremely crowded area
Did not hear back from uhaul before appt, but the staff at this location were so helpful.
The truck rental was a great rate. This location is not convenient though due to the lack of parking when returning the vehicle. I would likely find an alternative location to rent from in the future.
Rough neighborhood to find street parking in late at night after hours and they don't try to save you a space anywhere.
Miscommunication, lack of professionalism, location had cats and it stunk like cat's garbage, rude staff, overcharged me without letting me know in advanced. 37-24 13th St Long Island City, NY 11101 should be closed for good. I Booked the Truck online. The website had issues when I tried to check in. One employee told me she couldn't help me until 9am that they were opening. I told her I had only one question. She said she couldn't help me or answer any questions until 9am. After trying to figure out on the phone with a Uhaul employee, they couldn't help me either because I needed to be helped by an employee they suggested me to go to another location in Long Island City, but they didn't know How far was the location And I couldn't look up the address online because I had 3% battery on my phone, since I was more than 1hr trying to do the online check in, sharing location and taking pictures of my face and ID. I decided to relocate my booking to its original location and comeback at 9am. Once I got there the same employee asked me to get the handy car I needed out of the Truck I was supposed to get earlier with the tools I requested because she wanted to give me a different Truck just to clear that parking spot for her convenience. Once inside the location, the place had cats hanging around in the office. The smelled of cat piss and cat excrement was too strong (even wearing a face mask). The same employee was helping me out on the other side of the window while one of the cats was scratching and biting her... and there was lack of comunication since she didn't want to leave the intercome on. So I has to speak louder and still she couldn't hear me or answer me all my questions. She specifically told me that I could do the checkout online or she could do it for me “no problem†she said. The Fuel was not full. When returning the Truck Which the app was not working either. It kept saying “unable to connect†right at the last step when submitting the odometer and fuel pictures even with phone service and internet. So I decided to go inside, but they had locked the door. Then I decides to drop the keys in the “keys drop off boxâ€. Few minutes later I was charge $13.97 without an explanation. Next morning the same employee called me and tells me I was going to get charged $20 for not doing the online check out and because she had to do it, and her supervisor told her so. I explained that there was a miscommunication since the beginning and she kept the intercome off 97% of the time, which she replied “ I did because some customers complained that is too loud†but that was not my case and I was complaining she couldn't hear me and still didn't do anything about it. that she said she could do it if I couldn't but never mentioned any fees for doing it herself. I asked to speak to a manager and she said He couldn't assist me because if they receive customers physically they have to help them (didn't acknowledge I was still a customer). She would talk to him, but he was the one giving those orders. I asked her if she could call me back after talking to her, her response: “I'll try to do it when I have timeâ€... First time trying Uhaul and very disappointed...
The return process was a bit complicated and there was not clear instructions communicated.
The experience was excellent! The customer service was great and I give Linda a three thumbs up for her professional and kind assistance. Thank you U-Haul*****
Dishonest, charged my card 1 week after for a different called to get the invoice and the manager has no record or receipt of transactions or bill for why there charging my card after I returned and signed of on paperwork for the truck will be calling my bank to dispute chargers and reporting them to the better business beuto
Please note the left blinker on the vehicle rented is broken. Thank you
The lady at front should to be nicer... she was rude and really nasty with me, she can't heart me and she was yelling me.
Terrible customer service. The person who gave the key to us was very rude and the verification through the app was very slow and time consuming. Also what is the point to provide dolly to rent and it's not available when you try to get it?
everything went very well. truck was brand new, clean.
This location relies on the Uhaul app and website for all of its operations. The person in the office, Linda, is very rude and quite racist, and whenever something went wrong, such as the mileage on my paperwork not matching the mileage on my vehicle, she began screaming that only her supervisor, who was not present, could fix it. (In all fairness to her supervisor, Sean, when I reached on the phone he was very helpful.)
Ordered a furniture dolly and when arrived at the site, they had non in stock. VERY big disconnect from what you order online and what is actually available in stores. Had I known this, I would have rented elsewhere.
The woman working the desk was extremely nasty, disrespectful, and unprofessional. There was a problem with the keys and the lock boxes and instead of taking responsibility and understanding that ALL customers were frustrated and delayed because of this, she was nasty and rude with everyone. She talked over all of us and didn't listen to us. She even called the cops on one of the customers bc he was really frustrated with her and she used her privilege as a white woman to weaponize the cops against this customer who was a black man. Disgusting. She should not be working there and I will be telling EVERYONE I know about this. Terrible.
The office staff seemed very unorganized. My online reservation stated a different price than what I was charged. My one way trip was changed to an in town round trip which was highly inconvenient. I would not recommend this location or even use this location again myself.
The woman who works at this rental location is uneducated and unprofessional and not fit to be in customer service! She was outrageously rude and unhelpful from the get go when we were picking up the van. I understand that we are in the middle of a pandemic and everyone needs to practice safety measures. But she was behind a closed glass window and not wearing a mask herself. I was with my uncle who English isn't his first language but he was the one who was operating the Van. So I wanted to be present to translate for him, to make her life easier and we both wore face masks. But she was unaccommodating and insisted there can only be one person in the room at a time. So left my uncle waited outside on the sidewalk. Few minutes later when she couldn't fully understand him, she yelled outside to the street from her window for me to return inside to translate for her. Then I had to switch places with my uncle. She also billed us incorrectly and overcharged by almost $100. The link for the app did not work. Despite me showing her this, she still financially penalized us for it! When we called the next day to bring all of her billing errors to her attention, she impatiently brushed us off. She didn't even attempt to hear us out. She told us she couldn't do anything and that we call Uhaul customer line. Horrendous experience!
Finding parking when returning the van at night was nearly impossible. Not worth the headache and stress of finding street parking in nyc.
The whole process was made slightly unclear by the woman working at the front. She was erratic and not personable at all. As we are in a pandemic (and being someone who works in customer service) a little kindness goes a long way. Also, having to find parking for the uhaul in a limited area is extremely challenging and almost made me miss the deadline time for drop off (I had gotten their over an hour before my scheduled return time for reference). Otherwise, the uhaul did it's job in assisting me on my move.
No one told us you needed approval and you would not be able to get your key without it. Our pick up time was for 10am and after having to figure out on our own we needed an approval code we did not get the truck until 10:40
I cannot understand how U- Haul as a company continues to allow this entity to continue representing them. Subsequent to my renting the truck I went on line and read the past reviews. I should have done that prior.The rental agent in the office was rude, arrogant, insipid and could not care less about customer service. she answered no questions that I posed to her and on the return the following morning was again as rude as the day before. the truck had no working radio, the drivers door handle to lower the window as broken, the truck shifted to the right when braking, rear taillight was hanging out and the truck was not cleaned. I was informed that there is NO PARKING in the area so it will be hard to find a space upon the return. why would U-Haul allow a site to rent without having a proper yard. Insofar as tolls when I asked she said I was on my own. I rented a truck from Ryder and they set me up with tolls by mail, I will never rent from U-Haul again and urge you to cancel your agreement.
I left it and left the keys so no issues, just the comments above.
