I have returned the vehicle.to.the same.location following the indications.of the.lady at the office. as per her directives after office hours. Parked and.locked the vehicle. Dropping the keys at the box.outside. however despite someone from the same office called.me.this morning to.inquire about the vehicle and.explained the vehicle was parked right outside the UHAUL.site keeps.me.as user of the vehicle after two days. And keeps charging me..
Victor H
Big City Auto Body & Towing Service Corp of NY
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Island City, NY 11101
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Customer Reviews
- 2.5 Average Customer Rating
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Receptionist woman talked but never listened. I pay for rental van services not a self centered operator who act like every customer is dumb. She might got a bad life but not my responsibility to ear a bad experience in customer service. Other than that van and equipment is in a perfect condition.
Ittithep TThe vehicle itself was clean, but the customer service made this a genuinely frustrating experience. Despite completing all paperwork online ahead of time, pickup still took over 40 minutes. I told the employee at the very start that I wanted to add my brother as an authorized driver, but she either forgot or wasn't listening, because she never entered it. When I reminded her partway through, she had to redo the entire check-in process and reacted like it was our fault, getting visibly annoyed and at one point raising her voice at us over her own mistake. On top of that, she grew irritated because she couldn't hear well over a coworker's phone call in the office, and again made that our problem rather than addressing the noise. Return was no better. We came to drop off the car, a two-minute process, and were left waiting outside in the heat for about 10 minutes while the employee finished a personal phone call, with the same attitude of annoyance the whole time. The car was fine. The staff made the whole process painful, unnecessarily slow, and at times outright unpleasant. I won't be using this location again.
Serene AThe process of picking up the van after-hours needs to be revamped completely. My reservation was for 6:30PM but I didnt end up leaving until 7:55PM because of how DIFFICULT it was to get me approved or verified. What a ridiculous process to rent a van.
ricardo ZThe staff at this location lacks people skills and is extremely under qualified to deal with new consumers who are in need of assistance with navigating the process of renting a vehicle online.
Mellisa B