I specifically declined the extra $15 “Safe Move” insurance coverage, I even made a joke to the CSR about my auto insurance company and credit card company being responsible for that - but I was still charged for it on my final receipt. Can that be corrected?
Ann M
Customer Reviews for Big Country Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This has nothing to do with the location but the poor quality of service provided by U Haul. I reserved at a location and U Haul changed my reservation 4 times. App doesnt function properly and doesnt save the info. I wont EVER use U Haul again. This company needs to get their act straight.
Wendy B