I was to receive a $60 return when we returned the trailer. At this location I was informed that they can’t return money to the debit card and will mail me a cheque in 3 weeks. I’m not impressed with this.
dana h
Customer Reviews for Big Country Storage Terminals Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got our puck up location changed from 100 Mile House to Kamloops because apparently the 4 trucks we witnessed at the location were inoperable. We were able to return the truck in hundred mile but with no staff present. Also had trouble with the link for return which made process longer and painful.
BARRY TIt was just a drop off location, no staff
LOUIS RHad brake and signal lights some marker lights but no tail lights. Fortunately I was done before dark. I informed the drop off location of these issues. When I looked at the wiring most of the wires had some sort of corrosion on them.
Colin TVery good English what a pleasure
LAWRENCE DI have rented many Uhaul products, but this unit operated better than any in the past. A seamless rental experience I would wish for anyone needing a rental. Well done.
mike cIt was repeated and unexpected changes to both the pickup and drop-off locations for my truck rental. Originally, I was supposed to pick up the truck in Quesnel, but the location was changed last-minute to Williams Lake. After making arrangements for Williams Lake, it was again changed to 100 Mile House. I traveled nearly 250 km just to pick up the truck, incurring extra fuel costs and having to compensate a friend who helped with transportation. And then i faced a similar issue with the drop-off. The original drop-off location was Vanderhoof, and I had everything planned accordingly. However, I just noticed that it has been changed to Prince George — again, around 250 km away from me. This situation is becoming extremely inconvenient, time-consuming, and costly. I never faced that bad experience in my life , it was the most stressful time i had and i also i will never choose u haul again in future.
Charanjit stold me my only option was to rent for 3 days because I couldn't drop off on weekend but that was a lie. Truck was extremely hard to drive in a straight line as it would pull in random direction and would swerve on its own when you hit bumps, weed and tobacco in cupholders and drug paraphernalia under seat, windows so greasy as soon as direct sunlight hits them it becomes impossible to see road, only time it didn't smell like a wet ashtray was when the cab would fill with exhaust smoke from wherever the leak is, which was extremely loud, trailer wheel strap mechanism was rusty and nearly impossible to use. Over $2500 for a weekend with a truck that was incapable of safely towing what I rented it to tow. Just a big scam.
Joshua BNothing
Steve dThe young lady was very friendly and helpful.
Louise GEquipment was returned to the yard, so last 3 questions are not applicable
Andre VI feel bad for the lady at the terminal to leave such a review, I am sure, it wasn't her fault. However, I was absolutely disappointed with what I experienced at the terminal in regards of renting the trailer. First of all, how does a lady lift a 6x12 (trailer with 4 wheels) off the ground on her own to hook it on? Never have come across that experience at another rental station. I should have been informed that I need to bring a hydraulic to lift that thing off the ground or at least, there should be a hydraulic available at the rental station. I had to call a male to help me hook it up. No one was out there with us checking on whether the trailer was attached properly...in my opinion an absolute negligence from UHaul to let people go on the road like that. Secondly, when checking the lights, they were not working. I found out a cable was disconnected...there I am, on the parking lot with a trailer, that isn't working. Not sure who's responsibility it is to check trailers that are being returned. We were sent to the mechanic in town. After having spent a few hours with the mechanic therre, the problem couldn't be fixed. We were offered another trailer. Thank goodness the mechanic boys were kind enough to offer to come to the rental station to help us hook on the "new" trailer. Again, super nice lady at the office, but the maintenance from the trailer is questionable. 3 hours later we were on the road. Still very frustrating when you rent a trailer at 1pm and you get finally out by 4 pm. Entire plans didn't work out for that day. If you book with that Terminal, make sure you bring a hydraulic with you. You need to be capable to hook on the trailer without any help. Again, in regards of liability, I am very surprised that this is allowed to let people drive on the road without having it all checked out properly.
Loon BThe tires were balding and it would not go on the smallest amounts of snow.
Gordon DThe ladies who work there are absolutely phenomenal at their jobs. I appreciate all what they do for me.
Tracey SThe cargo area needed cleaning and the roll up door needed service
Steve dThe 1st trailer was not in good shape but it was replaced quickly and a larger trailer was supplied at no extra cost. The second trailer was in excellent condition. Staff at big Country were very nice as was the U-Haul person who came to make sure everything was okay with second trailer.
Sylvia FThey were closed no personal to interact with. I noted that there were several of the larger trucks there and suspected the company didn’t want another one up here.
DOUGLAS FIt was good I was thankful.
Glen MThe staff is rude and need better customer service skills they said I'm not allowed there
Jake CEverything went smoothly. The way it should. The girls are great!
Kevin MNo personal but no issues.
Jean-Pierre HExcellent customer service!!
Ken CThey are so terrible that I am tempted to open my own UHaul location in competition.
KATE NGreat service
BRENT SNeed more electrical connections for trailer lights. Staff were excellent.
Brent PVery helpful lady at the desk.
James HStep by step instructions for attaching trailer to ball hitch - took a bit of figuring and trying before we got it on good 👍🏼
pam fWas easy to drop off
Michael OFast and efficient.
Carol PI had it back by 5 not when the office closed at 4
Jeannie MCommunicate better with your rental places and customers I dropped trailer off 1 day early wasn't even offered a brake on price of rental
Bertram AReserved a truck and Auto transport in May for the end of June. Calls 2 days before we have no home to say they don't have these units for us then finally the day of send us 300km round trip just to pick up the truck....offered us an extra day but nothing for the extra unexcused fuel out of pocket. I have always used Uhaul since I was a teenager will not ever again 2nd time I have been let down last minute only to cost ME extra of course.
Derek FNot the best customer service
Brian GThe agent was awesome! Fast, efficient, knowledgeable and friendly. Great experience!
Al ADrop off wanted more money very unprofessional bs that my card got charged more money won't use you again
Manuel CAwesome girls top deal with
Kevin MBig country ladies were wonderful and very accommodating.
Gladys RGive better instructions to customers on where to park vehicles before drop off. and better signs for where u haul office is.
steven vWhen dropping off the equipment, the location was closed. On the following business day, they had no idea that I I dropped off the equipment even though we called it in to head office.
John BAppreciated being able to drop off in 100 Mile House
Jill MThe truck I reserved was not available. I was offered the correct size if I took a 3-hour 260 km round-trip to pick it up in another town. But no additional allotment of mileage for this extra travel!!! Instead I was able to switch to a much smaller truck. Staff were excellent and quick and helpful. Truck was just very dirty on the outside but very clean inside... not a problem for me though.
Cameron RLady very friendly. Issue with mileage tracking, km. Versus miles.
Sidney DTERRIBLE EXPERIENCE!. I Rented a Uhaul truck because I had to move all of my stuff from Vancouver + my entire new kitchen full kit. When I finally made it back home in 100 Mile House and opened the truck door to unload, ALL of my stuff was soaking wet. It had been raining on my drive back home but I made sure the door was properly closed. Turned out they were a leak in the roof of the uhaul and caused all of my things to be totally wrecked, I barely was able to save 1/4 of my stuff. My brand new kitchen was totally wrecked I had to drive back to Vancouver to return everything. I did notice the rental place. When I got back the second time I explained the situation and was told that I wouldn’t be charged for the extra km. BUT 4 months later, you guys took over $1400 from my credit card. I don’t agree with that at all. And was poorly treated when I called. And still haven’t heard back from anyone.
Dereck CI have to admit I really have mixed emotions about this rental. I have rented from U-Haul multiple times. It would’ve been nice to have an employee get off their ass and walk us out to where the units were and help us find it in the snow and then maybe help us unfree it because we had to go back into the store and ask for another one because it was frozen to the ground. There were no stumps that they were laying onto prevent this and in area where it gets on a regular basis in the -20s I think that’s a little unacceptable. Then we were told they were just change the number on the contract later when we were reading the contract we found out if we didn’t have the paperwork that it said it changed and we signed it have there been an accident we would’ve been liable I have to admit I think I preferred when the U-Haul rental was at country tire not Big Country tire
MARETT Bwashed between rentals
Randy JAll good
Randy JClear the snow from the vehicle and plow the lot. Ensure that the vehicles are clean before someone else rents them
Dave LI found it confusing when dropping off so I called the drop off site. I felt like It was a problem calling
Lara HTo be quiet, honest I was amazed with the service that I got. There's not much you could change, not in my opinion. Thank you for being there for me
YVON BIt was difficult to find the office - all signage was blocked with trucks
Elizabeth wNo concerns with this location, rather uhauls checkin procedure online. I should have got an automatic reply at least saying I had checked in the equipment and someone will get back to me or a generic message that kind of thing. I didn't get a response for 2 days. Thanks
BRIAN BThe office is hard to locate and it was closed so no comments about it
RODOLFO FWe found the app and website horrible!! For pick up and drop off we had to call customer service several times, the people that we dealt with were fantastic, we had nothing but issues with the website, it kept crashing and nothing worked as it should have; these problems added several hours to our day that we didn't schedule for. The vehicle was clean and in good condition and the people were great!
Kelly DVERY difficult to find where to drop off in the complex. There are many bays and all seem to be commercial trucking or delivery of some kind. Would like to see a sign posted on the side of the road pointing to the first area. There was one small trailer near the office, which i guess indicates where the office is. I don't remember seeing a sign above the door. The staff though were very helpful.
Laugan WFriendly and helpful staff, quick and efficient pickup, convenient location, and easy access to equipment.
Michael HService was friendly and helpful. And the rep went above and beyond.
Timothy jParked in front. Acre of parking and two or three semi trucks only. Office help did not want to check truck, condition, mileage, etc. I had to go out and mark the fuel and get the mileage. Three hours later my wife gets a call from Vancouver about no keys. I dropped the truck off in 100 Mile house. I go there and they had the keys but they wanted me to move the truck to a back lot where other UHaul were. They couldn't move it???? They couldn’t;t tell while I was there that they wanted the truck parked somewhere else.
Philip W