Customer Reviews for Big Country Storage
(U-Haul Neighborhood Dealer)

318 reviews

1300 W Richards St   Douglas, WY 82633

(307) 358-4288

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 358-4288

1300 W Richards St
Douglas, WY 82633

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

super friendly. in and out in a few minutes. Truck was ready for cross country move. highly recommend!

Cody D H. 
Rating:
5.0

How about not lying. I received an email stating “you have a 26' Moving Van reserved for you and guaranteed Thursday, 6/24/2021 at 3:00 PM” when I got there on that date there was no truck available. I was first told that I would have to drive 4 hours one way to get a truck. After complaining I was then told one was available 2 hours away.

KERRY PATRICK C. 
Rating:
5.0

So friendly & helpful

LONNIE K. 
Rating:
5.0

The representative at Big Country Storage was phenomenal and deserves a raise!!

John W. 
Rating:
1.0

Picking up my uhaul was a nightmare. I had a very bad experience.

Livvy G. 
Rating:
5.0

Customer did not leave a comment.

Jamie Dawn S. 
Rating:
5.0

Customer did not leave a comment.

GERALD N. 
Rating:
5.0

They did fine

Willard Deforest A. 
Rating:
5.0

Customer did not leave a comment.

RICKARD B. 
Rating:
5.0

Very easy pickup and return will use again!

Caleb O. 
Rating:
5.0

Customer did not leave a comment.

CARL DEAN M. 
Rating:
5.0

Super lady at the office there in Douglas. Great experience!!! Very helpful.

RUSSELL PAUL G. 
Rating:
5.0

Had the equipment I needed , friendly and quick service

Ole S. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO R. 
Rating:
5.0

Very helpful in our return.

Jeff F. 
Rating:
5.0

Excelent service.

JACK K. 
Rating:
5.0

Customer did not leave a comment.

TRENI LUANN K. 
Rating:
3.0

Do what you say when a person sets up pickup in advance instead of jerking them around and not having equipment ready and where it was supposed to be picked up at etc. etc. Nothing was right and delayed two hours. Charged wrong for the insurance etc. It wasn't this locations fault. It started in Casper and with the main office with everything being wrong

Therese L. 
Rating:
3.0

Customer did not leave a comment.

Brianne D. 
Rating:
3.0

Customer did not leave a comment.

EARL S. 
Rating:
3.0

Customer did not leave a comment.

EARL S. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Cinnamon was so amazing. She helped us tremendously. I would recommend this location solely on her customer service. Thanks for everything cinnamon!!!!

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
1.0

never bothered to check in our uhaul return on time so I received emails saying we hadn't returned it 18 hours after we dropped it off.

Doug W. 
Rating:
5.0

Great service. friendly atmosphere.

Doris Ellen H. 
Rating:
5.0

Very helpful

Jenni N. 
Rating:
5.0

The people were great and were as helpful in every way

MICHAEL DAVID B. 
Rating:
5.0

Great place

Jake W. 
Rating:
5.0

Customer did not leave a comment.

KENDRA KAY S. 
Rating:
5.0

Cinnamon and staff at Big Country Storage went above and beyond to make our check in of equipment hassle free.

Judi P. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN J. 
Rating:
4.0

Customer did not leave a comment.

KURT ARNOLD G. 
Rating:
5.0

Customer did not leave a comment.

Ronald Steven L. 
Rating:
5.0

Customer did not leave a comment.

JoAnn S. 
Rating:
5.0

Customer did not leave a comment.

RENA H. 
Rating:
5.0

Heavy equipment recovery needs to contact local office before initiating a recovery operation.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Quistoval Sanche C. 
Rating:
4.0

Great drop off service

Bradley R. 
Rating:
3.0

The Uhaul Representative(s) should take you to your equipment, or bring your equipment to you and give an on site 3 minute drill about what you are renting and basic function. I was just given the keys to the truck and had to walk about 2 blocks to a muddy lot to find my rental.. the side windows and mirrors were do dirty I had to find something to clean them with; or there was no way to drive safely down the street. The traffic control center/dispatch in Casper WY was very helpful. The overall loading and trip went very well, the equipment performed as expected.

Gay P. 
Rating:
5.0

This location was amazing!!! The manager that answered the phone was so helpful and went way beyond her responsibilities to help us in need. She even came back after they were closed to make sure we could get what we needed to try and get us home to Michigan. We were so grateful for he compassion and eagerness to help us out. The world would be so much better if more people were like her!!

BRENT L. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Courteous, friendly and knowledgeable staff. Easily to get in and out of.

Zachery M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy Paul M. 
Rating:
5.0

Customer did not leave a comment.

Mario Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Andrew Christian J. 
Rating:
3.0

Customer did not leave a comment.

kandy G. 
Rating:
5.0

Customer did not leave a comment.

Ronald Steven L. 
Rating:
5.0

It would be helpful having the equipment available within the city it was ordered weeks in advance. I had to drive 40 minutes to pick this up and drive it back to load it and was delayed another hour once on location...

Jesse Andrew M. 
Rating:
5.0

I was promised a trailer in Torrington, WY., but when I got there - no trailer. The people at dispatch could not have cared less. Not our problem was their attitude. I had to get on the phone and found a trailer in Douglas, 2 hrs away. The staff in Douglas was fabulous and c as me back after hours to hook me up. Yeah Cinnamon - thanks so much. Do not expect U-Haul corporate to care a bit if you have no trailer and the movers are coming in the morning.

Kay T. 
Rating:
1.0

Cinnamon didn't seem to understand if it's not for customers she wouldn't have a job. Not impressed with her completely disregarding what we had informed her of. As well when you take a picture of anything on your cell phone it's imprinted into the phone. The truck was given to us filthy, no one could do a walk around with us, adjust mirrors or to validate anything to do with the Uhaul rental. Then having to listen to a child cry the entire time we are doing the pick up process. As well we had to go to another location to pick up the auto transporter to go with the 26' foot truck. This was a complete wreck from the start to finish. Constant phone calls back and forth to Uhaul. Storm in Casper was amazing. He is what customer service is about. He went above and beyond when we picked up the auto transporter. Since we had to drive a extra 114 miles to pick that up separate in the middle of the move and loading the truck. Which we were not impressed with. Uhaul you made your customer do you job!! We should not have had to pick it up . it should have been with the truck when we picked it up. We have to move our belongings one more time from storage once we buy a new home and we will be considering our options very carefully this time. Nicole at Iron Horse Towing in missoula Montana was amazing as well. Uhaul tried to charge at the end saying we were late and other due to their system was messed up. Sorry but fix your computer system and don't anger your customer by saying to them everytime they call in Our system is a mess which I heard everytime I had to call in. We had enough to deal with moving back home 800 miles our of state. As far as I'm concerned Uhaul made $1,300.00 and spit in our face!! Someday you will suffer a great business failure due to how you treat your customers.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

They were great to work with, kind, knowledgeable and helpful.

Sarah Ladale B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Calvin Lee B. 
Rating:
5.0

Large lot with not much equipment so very easy to find a spot to park the trailer and truck.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
3.0

Customer did not leave a comment.

Spencer M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
5.0

I've worked with BCS for years and they are the best

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

Customer did not leave a comment.

HENRY N. 
Rating:
5.0

A dolly in the storage compartment of the larger vehicles would be nice and work on reducing costs per mile if at all possible. The agent that helped me, Cinamon, was amazingly helpful and I would make it a point to work with her again if I was in need of storage or moving services in the future.

Rating:
4.0

treat well and recommend this group to all

will A. 
Rating:
4.0

Everything went well with my service. Keep up the good service.

David W. 
Rating:
5.0

Great Experience

Mel B. 
Rating:
5.0

Nothing everything was great!

Rich J. 
Rating:
5.0

Can't improve on perfection!!

Kenneth E. 
Rating:
4.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Donal F. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

STACEY H. 
Rating:
5.0

Very knowledgeable and friendly service...thanks!

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Nothing

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
5.0

Customer did not leave a comment.

TROY G. 
Rating:
3.0

Customer did not leave a comment.

Dillon H. 
Rating:
5.0

Nothing this store was a pleasure doing business with.

Scott G. 
Rating:
2.0

Please make sure you properly inspect the vehicle and trailer to ensure it is properly serviced and cleaned. When I got the first truck it had low air tire pressure, a warning light, and the tires were not the correct tires for the truck. It also didn't have a full tank of gas, and it was dirty inside. I don't know the last time it was maintained or serviced, and I got stuck in the snow twice. I returned it and exchanged it for a trailer instead. Cinnamon, the lady who worked there was very helpful and worked very hard to get me on the road in something safe. She batted for me to get my refund with U-haul and had to jump through several loops to get to the right person. U-haul needs to make their systems easier to work on and not let these small companies place blame on U-haul, they all seem to have a negative attitude about dealing with U-haul. I thought they were U-haul ? Customers shouldn't have to go through all that . Neither should the employees. Front desk employees Cinnamon and other girl were great. It was the system, inspection & maintenance of vehicle that was not good at all.

Audrey T. 
Rating:
5.0

The staff at Big Country Storage in Douglas, WY are absolutely top notch. Their level of commitment to customer service is unsurpassed!

David C. 
Rating:
5.0

Our vehicle failed to start On several occasions – 40 minute delay's. The vehicle actually quit while running. It's the first time we've used U-Haul that we have not been satisfied and were rather disappointed. Not to mention inconvenienced. 15 foot truck number GC on several occasions – 40 minute delay's. The vehicle actually quit while running. It's the first time we've used U-Haul that we have not been satisfied and were rather disappointed. Not to mention inconvenienced. 15 foot truck number DC1998W. We receive no response from U-Haul roadside assistance during our calls – very very disappointing. Please see the contract under our name for explanation.

Kelly-Taylor S. 
Rating:
4.0

Customer did not leave a comment.

Debora F. 
Rating:
5.0

Customer did not leave a comment.

Janice K. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

??

Clif T. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

easy

Audrey T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Good experience!

tommy A. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
4.0

Computer was down.

DON H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Easy return.

WILLIAM M. 
Rating:
5.0

I ordered it from Lusk , they sent me 55 miles to pickup I'm a little perturbed about that costing me more money

Ole S. 
Rating:
5.0

The people that work here went above and beyond to help us.

Shandra M. 
No reviews have been submitted for this location.

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