excellent customer service
CHRISTOPHER K
Customer Reviews for Big Country Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a great experience with the location once I got my uhaul . However my origanal reservation was messed up and I wasn't able to get my uhaul the day I wanted to pick it up . And had to do 100 miles of extra driving to pick it up . But once I picked it up the location I got it from was awesome.
LISA BThank you!
RALPH HWe really appreciated the furniture Dolly and the furniture pads. They made our move so much easier.
Bill HVary happy with the service, and the equipment that I rented. (Thank you)
STEVE MCinnamon was courteous, helpful and professional! I would recommend Big Country Storage to everyone!
DIANE DSmooth process can’t complain
ERNESTO GThe mobile check in is a logistical disaster
ROXANNA VWhen the customer places a reservation at a location have a truck at that location not 135 miles away. You could have taken the truck to the reserved location. Where I picked up the truck was great only it wa 135 plus miles away from where I reserved it. Moving is stressful and having to drive that gar to pick up a truck only added to the stress.
Drew ABoth Cinnamon and Marilyn were amazing to work with! I would highly recommend them to anyone!
Blake RThe staff was very knowledgeable and helpful during this stressful time.
victoria tExcellent experience (again). Will use UHaul again on future moves.
Robert SIssues with the website & contract being printed held us up longer than necessary BUT Marilyn was very helpful and did everything she could to get us going! She was extremely helpful!
Leslie SEveryone very helpful throughout the entire process. My initial reservation was canceled, but Uhaul (reservations through pickup location) did everything they could to ensure that I was able to locate another truck to complete my move. Thank you for going the extra mile for me.
Peter DThe location was filthy with old dirty spider webs everywhere. The owner made excuses for being late and said Uhaul was not his primary business. His phone rang several times while we were there. He never did answer it. He finally did get the paperwork done so I had to rate him helpful but we were very frustrated at the time lost out of packing day. We wasted the whole morning by the time we got back home and started packing.
vernon pEverything went to the plan. No issues what so ever with the trailer. 1313 miles trip to perfection. Could not ask for a better setup. Really get on UHaul. Thank you so much.
James SCinnamon was great to work with setting up rental.
Swade PHelpful and very accommodating
Craig JGreat customer service. Ladies are friendly and helpful.
Marilyn LCinnamon was amazing and very helpful with getting everything I needed for the move
Shane BThe ladies in the office are so friendly and knowledgeable!!! I would highly recommend this location to anyone.
Cinnamon JEquipment ready for pick and on my way
Marilyn L- There is no handle to ergonomically aid in pushing the roll door down all the way to easily latch on the 5x8 trailer. (In cold temps. its a hassle and a potential injury waiting to occur) - The swing doors are far more better, they don't get hung up on items that shift during transit and may be waiting to fall out upon you like the roll doors do. - Safety Dept. in UHaul needs to be proactive with these items.
wyane aEasy drop off after hours. Great location
Marilyn LGonna happen in a small town. Great folks at Big Country.
JAMES ZDrop off location not marked for drop off and was inadequate with lighting as it was dark when I dropped off trailer. Location did not have U-Haul signage either.
Howard FMake your online system easier for the location owners
Terri SThis location is excellent.
Robert LThis was the easiest U-Haul rental experience we've ever had !!! From the initial phone call for information through the entire rental process, your representative (CINNAMON JOHNSON) at this location was phenomenal !!!! She was VERY knowledgeable about the equipment, rules, regulations and charges. VERY friendly, accommodating to our needs and suggested helpful options to fit our circumstances. She knows her stuff and is an asset to your company !!!
Kathy JWas very pleased. No change
Anthony RThis location had the friendliest employees. This is the first time that I have ever enjoyed using uhaul services. Thank you to Big country storage. They made my rental great.
Brian PStaff was friendly and helpful. However, the office is somewhat difficult to find and the outside of the trailer was filthy and very off putting but the inside of it was clean, which was the greater concern. They had just put new tires on the trailer though and I was very grateful for that! Ridiculous that I had to drive 50 miles from my much larger home town and back just to rent a trailer for the timeframe I needed.
Cathy VStaff was very helpful and friendly. I will definitely use this location again.
Don SCinnamon made sure that our truck was ready on -time and in good condition, even calling in a service order the day prior to our pickup to ensure that we would have no issues.
Nikki LThe local dealer was excellent and really saved the day in the face of corporate Uhaul's indifference and disfunctional rental protocols.
Spencer PJust keep up the good work
Dave HIt would have been more helpful if I didn't have to drive an hour to pick the truck up. As it turned out I was late moving out of my apartment.
Tina SIt was a little hard getting that big of truck in that last row of buildings. We will be renting another truck we are ready to finish the move
Michelle DCinnamon was so helpful and had everything ready to go when I got there. 100% recommended!
Autumn GSpecial thanks to Maryland who stayed long after quitting time to assist me and help me get equipment returned and storage spaces rented for my personnel belongings. She made a very difficult trip end with pleasure.
Daniel BVery friendly and helpful
JOSEPH LVery good service
EDWIN GCinnamon was incredibly helpful and accommodating with our changed plans. Thank goodness for her.
ERIC KExtremely helpful and polite personnel personell!
Timothy FBig Country Storage was very friendly and professional. Will deffinately do business with them again!
WILLIAM GService was great, very friendly!! Website was slow delaying check in.
DOYLE DShe was very helpful and couldn't believe that the trailer was rented to me in the condition it was. I showed her the video of the tires and she was shocked. Very helpful by calling the reginal manager about the situation.
Sharon ACinnamon is always a pleasure to see
TINA Esuper friendly. in and out in a few minutes. Truck was ready for cross country move. highly recommend!
Cody DHow about not lying. I received an email stating “you have a 26' Moving Van reserved for you and guaranteed Thursday, 6/24/2021 at 3:00 PM” when I got there on that date there was no truck available. I was first told that I would have to drive 4 hours one way to get a truck. After complaining I was then told one was available 2 hours away.
KERRY PSo friendly & helpful
LONNIE KThe representative at Big Country Storage was phenomenal and deserves a raise!!
John W