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TOMMY C
Customer Reviews for Big Dog Automotive And Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The transport trailer, does need a new S hook on the rear safety chain; the one on it is missing half of it.
BRIAN BThe brakes on the trailer were not properly functioning.
WILLIAM SGranted was outside business hours, but the location is not inviting at all and parking an avoidable hassle.
CHRISTIAN AThe customer service was very poor. they didn’t have time to even speak to us or explain the bill or be even friendly. I didn’t know how much I was paying until I received an email a day later, after I turned in the vehicle. I won’t use them again.
MERRY BTo be honest I had no human contact once I learned how to use the U-Haul app and dealt with U-Haul’s amazing Customer service (A++) via the callback system…. All was well….
STEVEN TClean location very helpful and attentive personal
JOEL HBig Dog Automotive & Tires is as good as it gets! I was greeted promptly, trailer inspected & accepted, then the return paperwork was processed- All in under 10 minutes! A perfect professional & personal experience- Well done!
Eugene CThe young man at the counter was very respectful and efficient, very satisfied.
David SWe didn't even get to use the dolly to tow the car to the location to drop off. We couldn't get it hooked up. When we returned it in a few hours we still have to pay in full.
Juan PGreat customer service.
Dennis FCheck engine light on , catalytic converter code Reduced fuel mileage.
Ken SFor convenience would recommend, but need signs/better clarity on where to drop off equipment
Jacob BWaited 1 hour and 45 minutes for owner to get there for a 9:00 am rental pickup. 3 other customers also waiting. Tire shop was open but no one spoke english and they said they dont know when the boss would show
Christopher CMe sirvió mucho muy buen servicio
Sorin RMake sure that you sweep out the trucks and check tosee if there is anything left in the truck from the last renter
RONALD EParking location of the truck was in a tight location. I as a truck driver for work was able to get it out easly but others might’ve wrecked
Brendan P