Customer did not leave a comment.Joseph T.
Customer Reviews for Big Lake Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel T.
Have a UHaul locationAndrew W.
Let customers know there are not staff there to help you disconnect the trailers. This would have been nice to know as it was difficult to unhook myself.Mary B.
Train these people in how to run the uhaul software. It took 45 minutes to rent a simple trailer.Daniel S.
Customer did not leave a comment.MICHELLE B.
Customer did not leave a comment.David L.
There were not enough supplies that I had ordered, an appliance dolly and bkankets. Everything with the truck was fineDiane Z.
Customer did not leave a comment.Lacey L.
The pick up location was changed the day before and it was explained that Rays in Princeton, Mn was only for local rentals, not one-way trips so I was a bit upset that wasn't disclosed the day I rented it instead of leaving me scrambling to readjust my plans and timeframes while juggling this out of state move. I had talked to a couple people in between so I'm wondering why they never mentioned it? The mileage allowance was increased to compensate which was good but I still felt a little blindsided by it.Dyann B.
Customer did not leave a comment.JENNIFER F.
There was no one there to even help me hook it up. The lady had me sign a piece of paper then I was on my own. I didn't even know if I hooked it up correctly.Mandi P.
Customer did not leave a comment.OSCAR B.
Customer did not leave a comment.robert Y.
Customer did not leave a comment.Dana B.
Customer did not leave a comment.Lea R.
Well the truck was clean and worked great. The 2 Dolly's I got 1 reg 1 furniture where absent. They did happen to give me my dozen blanketsDaniel T.
Shut the doorsJoshua W.
Nothing was ready. Had to go into storage room, behind the store/down a back hallway to get the dollies ordered. Had to look in all trucks on site for the furniture pads ordered. Then had to go to ANOTHER Uhaul to pick some up. Had 10 people waiting at my place. Was 45 minutes behind at this point. When you make a reservation a month in advance, the expectation is that is plenty of time to get things together that I ordered. I did not plan to go searching for equipment, I ordered, by myself!!! Disappointed!!Christianne G.
Terrible experience from the moment I walked in. The person that gave me the uhaul was very shady and dishonest then when I got to the uhaul there were dents on the front end. Will not be coming back.Jonathan C.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Stanley G.
1. The engine light on the truck was on for the entire trip. 2. The lift gate door was so tight that the door sprang up so fast that it unlocked the lock and got stuck. We had to spend over an hour trying to get it unjammed. Every time we raised the door we had to do so with extreme caution so it wouldn't keep happening. Bad experience.John S.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Steve E.
Customer did not leave a comment.mercadies S.
No plug for trailer lights, had to go buy oneJonathan H.
Customer did not leave a comment.larry R.
Didn't know where to go for key pick up with 24/7 check in. Also very poor cell reception there, delayed checkout a lot!Jonathan H.
Great experience at this location...epuipment was ready and available as stated. Worked with me for after hours drop-off. Recommend!Steve E.
Customer did not leave a comment.Jeanne M.
Customer did not leave a comment.Dana M.
Customer did not leave a comment.Ken S.
Customer did not leave a comment.Tony S.
The man who helped me was nice. The location is very creepy for a lady. I did not like having to stand in a place filled with smoke and sexist, pornographic advertising. I felt demeaned and anxious. My truck was not there when scheduled due to U-Haul double booking it, though that was not the nice man's fault who helped me, so I didn't make a fuss over it. I had to wait 2 hours for it and did not receive any discount. The truck was great and worked well for my needs. IRebecca G.
Customer did not leave a comment.Vancr S.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.james H.
my preferred store was st. cloud and i get a call from a u haul customer service lady a day before telling that there are no u haul trucks avalaiable at st cloud and i have to drive 25 miles to a get the truck. I explained to her that i was unable to drive 25 miles to pick u as i was wrking and had no friends to suppprt over the weekend. She was not willing to help at all the only option she was keen on offering me was to cancel the reservation. I was stranded as i could not cancel the reservation with less than 24 hours to move. I called saint cloud location to see if they could help me...the manager there talked with a huge attitude with a demanding tone stating that the only option i have is to drive 25 miles. I made the reservation about 3 weeks prior and moving is a major thing that cannot be changed last minute ...your customer service was horrible and pathetic...i will never ever trust u haul again ....the customer service at pickup location was excellent..however the updated information was not passed along to the puckup location efficienlty and i had to stay on hold there for about 45 mins to fig things out....overall horrible service...Janaka R.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.David D.
Customer did not leave a comment.Jordon H.
Customer did not leave a comment.Pete H.
I hooked up the trailer myself and it was still locked from the previous renter. I had to go to another location in Big Lake to get the locked removed.Brian N.
Customer did not leave a comment.brett E.
Customer did not leave a comment.michelle S.
I wouldn't recommend uhaul to anyone and will not use them ever again. They didn't tell me that interstate move required prepayment so i was ill prepared for that and they have our reserved truck away and we had to travel offer 40 miles to get tge one we moved in.Deborah R.
Customer did not leave a comment.Vincent S.
When people reserve larger trucks, have some available. Very frustrating, could have rented from some other company. I was forced to rent two trucks and make multiple trips.Michael M.
The text message I received from U-Haul gave the address as suite 5 and did not include the name of the store as the smoke shop. We waited at suite 5 for over 15 minutes before calling and finding out it was on the opposite side of the building. Very disappointing communication from U-HaulJames J.
Customer did not leave a comment.Thomas C.
When a person makes a reservation, make sure the equipment is available at the right location.Jacob B.
We rented a furniture dolly online, listed on our reservation, and none was available at time of pickup. That said, customer service (Haley) was great and very helpful.Sam H.
Customer did not leave a comment.greg Z.
Customer did not leave a comment.MARSHALL O.
Customer did not leave a comment.Mike S.
The truck I reserved was not there, so I got the only truck they had(17 foot instead of 15 foot truck). I also rented a furniture dolly, which they did not have. So they gave me an appliance dolly which did not work for the furniture. So we did not use the dolly at all.But i still had to pay for it. Overall, i was not satisfied!sheila O.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.Heather Q.
I did the reservation online and it said the truck was available at location I chose. After finishing up online, I got a call that the truck wasn't available at the location and I had to drive further. The owner recognized the inconvenience and made up for it. But had I known I was going to the other location when I booked it, I would have booked the 26' truck instead of the 20' truck. Bigger truck, same price...Ruth O.
Superior service and follow up!larry M.
wasn't where I wanted to drop it off at. have a u-haul dealer 5 miles from my house but have to drop it off 15 miles from my house more gas. No one in town knew of a u-haul dealer no signs. try a different drop off. couldn't that one either, turns out the drop place was a smoke shop little 4x4 sign of the drop. hard to see that with a 26 foot truck, only good thing is we made it.. I work for the last 40 years on cars and i think that no one has done any work to this truck..has 173,000 miles on it.JOHN N.
make sure all the prior dings are clearly notedwilliam A.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.Kristen W.