Was supposed to get truck that was at 3/4 of a tank. Received the truck and was at 1/4 of a tank. Was afraid of being overcharged and it was nervewracking due to low gas - running out of gas. However, my drop off location was wiling to work with me and reimburse me.Dana K.
Big Lake Smoke Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Big Lake, MN 55309
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The back of the truck was not cleaned out. I did not open the back of the truck before leaving, my mistake. When I opened the door to load my stuff the dolly was on the floor which I heard as I turned corners prior to my destination. The bag of moving blankets was open with blankets on the floor of the truck. The previous person broke a tv leaving glass on the upper portion of the cargo hold. So, maybe look in the back of the truck and clean it before renting. Also, Don't shove your face with donuts as a person is checking in.Ryan O.
Many errors with the app that made things take much longerGabriela D.
The air did not work on a very hot and humid day!!Carter L.
The pickup location was switched on me by U-Haul at 10:30 a.m. on 07/30/22 and was 35 miles away from the original pickup location (despite the fact that I had specifically reserved a U-Haul truck at this location a month in advance on the move date). This forced me to cancel the two movers I hired since I could not get to the new pickup location and back to the moving location in time to use them. The U-Haul representatives were extremely rude and unprofessional. I will never use U-Haul again and will make it a point to give U-Haul negative reviews on every site possible.ERIK L.