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Ahmad A.
Customer Reviews for Big Mikes Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person handling it was great but really disappointed because I ordered blankets & they're weren't any on the truck … I went to 3 different U Haul places … nobody had any … so went to my favorite UHaul on Gandy , which is where we actually ordered the truck online .. & then it was changed to the Cyprus location .. anyway … I wanted 1 1/2 hrs driving around to find blankets ..
David B.Excellent experience. Very courteous.
Cruz R.Left a bottle of water and starbucks cup in cup holder and was charged $25. It's a shame that someone is that lazy that they could not remove it. I was late to pick up my son from school and had to get the rest of my equipment out of the van. Will use home depot truck next time.
Lisa S.I highly recommend! Great service, organized, easy access, all as planned.
Mariele L.Customer service was not good, ignored me while looking at their phone, I was told I could purchase boxes at this location, not, it was a corner store spending more time selling vapes, etc. I was already running late due to traffic and they were in no hurry to help me. Also area of town was not the best for a single female, older, to be by herself.
Caren C.Make sure there's no roaches
Gavin M.Still waiting for my supposed reimbursement from not using all my possible miles. Location doesn't even have a working phone
Pablo P.Alex was very nice, but did not have an appliance dolly available (which i was told would not be a problem) by the Uhaul folks and an employee at big mikes (not alex), could not reach anyone at big mikes phones... 813 964-6858 or 813 258-2789 had to physically drive there before my pick up date and ask my questions. rough rental.
John P.DO NOT let them check you in without walking out with the attendant. they will charge you for gas even if the vehicle is full. I literally drove 7 miles and was charged for two gallons of gas. Either this vehicle gets the WORST GAS mileage ever or the gas gage is broken and only works in their favor.
Enoelio O.Mike was easy to work with and very helpful.
Michael C.Excellent customer service. Thank you
Gilberto A.nice service and they are responsible with the reservation.
Erika C.Worst experience ever. Charged multiple times. Filthy vehicle. Yelled at by shop owner. Right mirror of truck taped on (kind of important for driving).
Jonathan M.I accidentally broke the plastic keychain for the truck key. It was an old keychain, and very frail, I was charged TWENTY FIVE DOLLARS for breaking it. Unacceptable.
MATTHEWNOEL S.Service was very attentive and professional.
Jessenia V.the morning of my move the reservation was cancelled. I rebooked and was told I would have a 17' truck. The truck was small and we had to make several trips. I was charged full price.
LAURA A.Thank you!!!
Brynn C.I think this is the third time I have rented from this location. Every time, the equipment is ready on time, it is clean, and the service is always first rate. I would certainly recommend this location to everyone.
Joseph R.Good and reliable service at an affordable price
Tomas M.Very easy process and the location is convenient.
Lisa K.Better oversight of the trucks. I arrived to this location after my first location was closed without my knowledge and couldn't get the truck, which was booked by someone in customer service a week prior.
Jermaine J.Customer service overbooked! Didnt get our van for 2 days. Gave us a moving truck for 1 day. Had to hustle to get things done.
Lisa G.Thank tou
MIGUEL H.Mike was absolutely wonderful ..Gave me upfront precise information ..Very pleasant young man ..Will definitely rent from him again â¤ï¸â¤ï¸â¤ï¸
Carlita D.Tires required air
CARLOS P.only issue, reservation system allowed me to reserve my truck for 8am, but Big Mike's doesn't open till 8:30. but the young man at the counter was very helpful and pleasant to work with. he adjusted my rental time with no problems.
Matt S.Extremely horrible experience with uhaul overall. I have used uhaul multiple times for many years but I honestly think this will be my last experience, as I was extremely let down. Multiple issues occurred that put me into further financial and time losses.
Keshav E.Outstanding service and convenient location. No hesitation to return when needed.
Earl W.Excellent service at this location. If I could I would give them 10 stars Mike worked around what he had available to help me. I highly recommend this location.
DAVID S.I rented the truck from 8-12 got there later then 8:30 was told they rented the truck to someone else. After stating I did not know I had to pick up right at 8 he proceeds to tell me , ok we will give it to you till 11 am. So did you really rent the truck out ? This time had 2hr to move my things came back rushing stating if I don't move my car it will be towed ? How was I suppose to get the truck . He did ask me if I was leaving it and stated no in the Beginning but then when I realized it was only 2hr I rushed and left my vehicle. I don't know why that would make a difference. In any case ended being 15min late so got charged extra .. plus gas 2hr ended costing me 123.75
Alex C.Super quick & easy check in and drop off!
Brianna W.Hard to find location. The store was Big Mike's. I only found it because of the other U-Haul trucks parked next door. At first he wouldn't accept the truck, but finally did when I repeated that it's a 10 foot truck, and there's plenty of room in the lot. The location I wanted to bring it to was closed permanently.
Robert H.Didn't have the furniture dolly it allowed me to reserve online …and they forgot to give me the other dolly when I was given the truck..other u hauls I've had before have the dolly inside the back of the truck already
Daniel M.Perhaps post signs outside to know which parking lot to put the truck!
BERNADINE H.The store owner was very helpful and nice. He went the extra mile to help me. Will recommend his store to everyone I know who needs to rent a truck.
Angela G.Just right fir our job.
Richard R.The location manager was unhelpful, unwelcoming and problematic. He should not be allowed to rent out of his location.
Thomas G.Staff was very friendly and helpful. Got me in and out quickly. I will use this location again.
Chad C.The place was a dump. They were literally selling weed pipes, bongs and all sorts of paraphernalia feet from the checkout area. The cashier was rude. He was very nonchalant about the entire thing as if he had better places to be. They never told us about the gas or walked the vehicle with us when we drove off. I don't think I'll be returning there ever again or any other U-haul place in the future. Completely unimpressed.
JEFFREY H.Truck was fine for the 3 hours in town I needed it but I don't think I'd depend on it for anything longer than that.
Lukacz G.I fueled and drop trying paper but employees told me the all set I was trust than I received email about $72.80 bill from them This is so bullshit if they are charge my credit card than I will dispute all the charges
KIMBERLY K.Very bad attitude of the owner of the store. I had a problem returning 3 of the 12 blankets the same day, and even though, I called and explained him what happened, and returned the blankets next morning, he placed a warning note on me in the U-Haul renting system. With this kind of service I will never rent again in that location.
Alejandro P.Wrong drop off didn't drop off at florida and y'all chartered me for it🥶‼ï¸
AUSTIN D.Truck was clean, rental rates were good, but the pickup location was horrible. Shady, intimidating, like they were negotiating a rate with us instead of using what we signed up for online. They were making up terms on the spot to rent us the truck, and literally refused to rent it to us unless we agreed to a minimum of 200 miles over 3 days. Then they lied and said their Uhaul system was "closing" at 7pm so we'd have to leave, even though we were scheduled to pickup our rental at 715pm. We asked to speak to the manager ("Big Mike") who was in the room next door advising his kids how to handle the situation, but we were refused to let us speak to him. Would never rent from them again.
Krystyna K.Thank you. Very professional experience with helping our move for our mother.
marty B.Scam alert, I rented the uhaul at this location and returned same day and they sent me a damage estimate report, filing an insurance claim of 695$ with insurance company. I returned without a scratch. This will impact my driving record and most importantly I did not cause the damage!! At this location, there are five other people who mentioned similar reviews of insurance scam in the last few months! I called them back and heard ‘you don't have to pay, insurance will'. I also spoke to uhual customer service, they forwarded/ redirected me to different numbers and finally said the claim won't impact my driving record. But the point is this is a FAKE CLAIM!!!!
NONE N.Typically renting a U-haul is timely and painful. This location made it easy and fast because of the owners efficiency. I wouldn't rent form anywhere else now.
Greg R.Great product. Knowledgeable and friendly help.
Daniel R.Great customer service. Very friendly location. Great experience.
MARK K.The pickup was an ok place, not very well marked. One little sign in the window and no trucks were visible so it took a minute to make sure you were in the right place. Other than that the pickup was quick and efficient.
Robert W.After picking up the vehicle as soon as I got on the interstate and went over 40 miles an hour the truck began to shake violently, I called the owners phone number no less than 16 times with no answer and when I dropped it off he said I never saw your calls… I have a screenshot of every individual call , next time I guess I'll use college hunks moving junk.
Jason S.This location is excellent! Family run and a very caring and professional. I will come back here again.
JEANNENE M.Really nice people here. Best U-Haul experience I've had, and I've had many.
Jeffrey P.They were open until 8:00 on Saturday, so I could drop the van off late.
Allen W.Super quick and easy!
Lacey M.Big Mike was amazing. The best experience I have ever had with U-Hual!! He was fast and accommodating, and truly the nicest man.
Rachael S.Easiest process Ever and the vehicles are always so clean and immaculate. The only uhaul I will go to in Tampa area!!
Tyler P.Good experience on all dimensions
Michael B.These guys are awesome, easier than going to retail uHaul location. Have to get a van again next week I will definitely be Going back to them!! These guys are legit.
Tyler P.Poor customer service
DANIELLE H.Big Mikes Food Mart was quick and easy. Very nice service and no paperwork! Everything done on phone/email which is perfect!
Erik E.