Customer Reviews for Big Mikes Food Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Big Mikes Food Mart
Shannon L. on
Very rude customer service. The owner curse me out after returning the uhaul and told me to never come back all because I wanted to ensure I took pictures of the mileage and where the uhaul was park. This place really makes customers never want to rent from uhaul again.. wow
Jeff L. on
I was charged $25 for leaving a candy wrapper and a napkin in the console.
RS S. on
Ali was very friendly, helpful and spent the time to go over the vehicle & rental.
Samantha B. on
Nothing. The customer service was excellent, the location was convenient, and the vehicle was well-maintained.
Mayra P. on
Great customer service Thank you!!
lydia M. on
Attendant was very cordial
Amthony A. on
I scheduled my pickup on the App for a 9:00 pickup. I selected 9:00 a.m., because the location was supposed to be opened for business at 9:00 a.m. I thought it would be good to make sure someone would be there just in case there was a problem with the pickup. My wife and I arrived a few minutes early and we were surprised with the business did not open at 9:00 a.m. We continued to wait and another customer who had scheduled a pickup arrived around 9:15 a.m. At 9:29 a.m. I called UHaul customer service. The representative on the phone attempted to make contact with the owner of the business and could not. At exactly 9:34 p.m. the apparent owner and his teenage son arrived. I asked him in a friendly tone "Are you the guy?". He responded by looking at me with a hostile look and said "What do you want?" I said "I have a Uhaul pickup that was scheduled for 9:00 a.m. and I want to pick up the truck." He said in a sarcastic and very unapologetic tone, "Give us a minute." He then opened the door, went inside, and locked the door to the business behind him. After an additional 10 minutes, he finally opened the door and we went inside and completed the transaction. He initially tried to tell me I did not have a reservation until his son pointed out on the small Ipad device that my reservation was listed. We never received an apology, but worse, I had 4 people waiting at my house to execute a move. 2 were paid individuals and 2 were friends. We also had 3 other family members ready to load the truck. If Uhaul is going to partner with a business, it should do so with businesses that will be open when their website says they will be open and they should not be so arrogant and condescending when they are wrong and late. It was clear that the owner of the business did not care one iota anything about customer service. I will add that I returned the vehicle 3 hours later and the gentleman who received the truck was efficient and mannerly. He looked to be approximately 30 years of age. Put another way, the return was easy enough, but the pickup was a very unprofessional. I have used Uhaul many times, but I will strongly consider using another vendor on my next move.
Humwood A. on
Handling and receiving the car was not in a proper way and there was miss leading information regarding the rental rate and insurance included in the contract.
Nicole S. on
I have used this place FIVE TIMES this year!! The service is exceptional, the family that runs it is so nice, and I literally canNOT day enough good things about them. I’d recommend them to anyone I know! Thanks for the help, Mike, Ali, and family!
Charles D. on
The manager at this location was extremely helpful and easy to work with.
Devon K. on
The website let me book Dolly’s and they are not available at that location. The guy was very nice and helpful so I blame the Uhaul company. Really made my move a lot harder and inconvenient. Might not use uhaul again.
Butler N. on
I was overcharged for my gas mileage and all the attendant could tell me is the information entered is correct and she will forward my case to the supervisor who " wasn't in" so I had to wait until the next day to talk to him. I demanded I talk to him. He called me still with the wrong info. I suggested I send him my before and after mileage picture. He said to do that. He said he will get back with me with a new invoice, however, it's been about 10 hours and haven't heard anything. Mind you I texted him and asked if he had recieved my photos and he responded that he did. That's about the only time he responded. When I texted to find out when I should be expecting my adjustment. I never heard from him. So ten hrs later I still haven't heard anything. So my next move is to call my bank amd dispute tje paymemt since he wants to play games!
Sammy R. on
Great customer service. Very fast and efficient transaction. Better than a U Haul corporate location. I will definitely utilize this location in the future.
Ali S. on
A+++
Alex P. on
Best service
Ali S. on
#1
Ali S. on
Great service , Nice people
ESTHER O. on
The fuel light went on as soon as truck was turned on and then when it was returned they wanted me to put $5 worth of gas. NOT RIGHT!!!!
Jason B. on
Unprofessional staff. Did not have the truck that I reserved. Wasnt told that i was being given different equipment. Truck was dirty and damaged.
Natalie A. on
They gave me the truck with a quarter of gas, we returned it 1hr after with no gas, I know that we have to be charge for the gas spend, but $58 ? I mean, thats a hold tank!!!! Waiting to get a reimburse.
Christina R. on
Mike that assisted was very professional and answered all questions i had
CariAnne H. on
I reserved a truck at my LOCAL Uhaul store (less than 2 miles from me) a month in advance. When the day came to pick up the truck I had to go out of my way to pick it up from a carry out store (not a Uhaul store). It was a total hassle. Everything about the experience was bad. It took over an hour from the time I arrived to the time I was able to leave with the truck. Totally disorganized. Trucks were not clean. Moving blankets were dirty and damp. Employees were rude, disorganized, and untrained. It was a waste of my time to reserve ahead of time and a huge inconvenience to be forced to pick up the truck from a carry out store that was 25 + minutes away. I dealt with 2 employees at the carry out. I called and spoke to several different employees at the local location. I called the 800 # and spoke to several people. It is very clear that Uhaul does not care about customer satisfaction. They rely on the fact that you have reserved a truck and when things go wrong, you are up against a deadline and don't have time to cancel with them and find other equipment to rent from a different company. I am extremely disappointed with Uhaul and will not use them in the future for moving or storage.
Ali S. on
BEST LOCATION IN TAMPA!!! FAST AND EASY ! Walkin are welcomed here too!!!! ????????????????
Yasushi A. on
The rental place did not open at the promised time and had to go back later to get the truck, they could have called me for the delay. The truck was old and not well maintained and I hade issue with the radiator leak in the entire trip.
Lily Q. on
Rented from Big Mike's corner of Cypress and Armenia in Tampa. 3 minutes to my daughter's apt. When we arrived the son in law rented to us and he was so nice. Later we dropped by to leave our car and the nephew was in charge..another very pleasant man. And when we dropped off meet Big Mike and his son...All great, great people. Highly recommend them!!
Beth S. on
Ali was very friendly & gracious & the pick-up process went very smoothly. He went over and above to help us out when we had an issue with the electrical hook-up. He also responded quickly and efficiently when we called from the road to let him know the license plate had been stolen during the night.
Danielle C. on
I arrived at one the drop off location the same time I picked up from the previous location and was informed they did not have room for me and I had to drive to a different stop. My drive on this stop took gas and time - which I was later charged for and it was out of my control. This was the worse experience I have ever had with a rental company and would NEVER use them again. I am extremely disappointed.
Suzette K. on
The staff at Big Mikes went out of their way to make sure everything with the rental went well. They were also easy to contact when we needed to extend the rental. The cargo van we rented was clean and with very low miles. Overall an excellent experience- we will use Big Mikes location in the future!
Michael C. on
Amazing service!!!
Michael C. on
Nothing. Great and easy place to work with.
Sean S. on
Ali was the best , Had no appointment was quick and fast great customer service.
Thomas B. on
Great to work with! Van was clean and fully fueled. Got right in and out without an appointment. The owners were very accommodating and very professional!
Ddorothy S. on
Very friendly, great location!
jeffery F. on
The gentleman working behind the counter at our first visit was very King and knowledgable HOWEVER when returning the truck the owner or "big Mike" approached us with an attitude as we where unloading the Uhaul to my car screaming move the truck where it belongs. No hi no exuce me just immediate attitude. Mike the owner refused to give me a receipt and was demanding I leave because I kept saying I needed my receipt. As I expected from his demeanor and the no receipt he charged my card and Extra $60!!! Saying the gas wasn't put back in. We drove 13 miles and he justified adding $60 in fuel cost?! I added $5 to ensure the gas was where it was but this guy is a CROOK and should be ashamed of him self. Worst customer service ever and should NOT be able to rent trucks. Period! BIG MIKES FOOD MART IS THE ABSOLUTE WORST!!!
Kevin B. on
Very unprofessional.
VICTORIA F. on
Ali is the best
austin R. on
Customer service was fantastic
Juan M. on
Good service nice people
Michelle A. on
Very friendly, easy and fast service.
John D. on
The person who checked me out was efficient and everything went well. No one needs a hassle on moving day and they came through with a quick and easy truck rental.
Hubert G. on
My previous service that day was horrific, from the fact that the uhaul pickup location was closed to the fact that 5 hours later I still did not have a truck. Once I was able to proceed the lock on the gate would not open, after talking to so many representatives, I finally was connected to a young lady named Chris, who was so helpful and talked to me for over an hour. Finally after several tries and calls, she referred me to another location. I had to take a taxi to the next location ($10 and change). Got there and the retailer was very helpful. By the time I got to my storage unit it was closed until today. I also had to pay 2 men that I had on standby all day. My car was in Port Richey, so I had to drive the uhaul back to Port Ritchey empty, costing me more for an empty truck. Now I have to get another truck tomorrow to bring my storage to Port Ritchey, which by all rights should be a free rental. 813-525-7879
Robert B. on
This location needs to hire more people. One person was running a store, Uhaul, and a deli. I waited for a long time to get my trailer. The guy working was great and did everything he could but he needs help. I was also charged for two days and had to call to get it corrected but everything is good now
Sean H. on
Great service!
Paul R. on
Ali was more than professional and polite.
John S. on
Very friendly!
Cecilia L. on
The guy who helped me out was very pleasant and super helpful! I would definitely recommend this location.
Lance T. on
excellent service even though he was the only one there
Jeffrey W. on
I submitted a full, rather lengthy review of my experience with "Big Mike's Food Mart" (please see web page for review). But I would be remiss if I didn't make an effort to say a few words here. It cannot be overstated, that both "Big" and "Little Mike" are friendly, personable, and professional. This reflects great credit upon them, and the establishment as a whole. GREAT JOB GUYS!
adderley N. on
Staff member was very helpful,professional,and courteous.I would highly recommend this place.
Robin C. on
Great customer service, and easy to pick up and drop off!
Doug S. on
Very professional, great to ask questions, flexibility of schedules with reason, and will rent here again!! I'll be bragging on this location for U-haul rentals & great to do business with Big Mikes Food Mart, U-haul.
Doreen F. on
When I arrived to pick up the truck, my husband had already purchased the insurance for the vehicle (though I did not know it at the time). The person at the counter asked me if I wanted to get the insurance and I said yes. So we were double charged and I would like a refund for one of the insurance payments.
Natalie W. on
You could start by making sure the location has the reservation and the equipment. Terrible U-Haul experience.
Leslie D. on
Staff was very efficient and friendly. Highly recommended.
JASON D. on
customer service was great!