I have rented a couple of times from this location and each time had mobile issues and check in took approximately 30-45 minutes, standing in the sun. This time, I was incorrectly charged due to a mobile issue, because the location only operates through the mobile app; there is no one on-site to speak with. I provided evidence of the issue and what the correct charge should have been and was still denied a refund from management. What should have been a $57 charge turned into a $212 charge, I am disappointed and at a loss.
JACLYN S
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One-Way and In-Town® Rentals in Tampa, FL 33606
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Customer Reviews
- 3.0 Average Customer Rating
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Very Disappointing Experience — Requesting a Credit Unfortunately, my U-Haul experience was extremely frustrating from beginning to end. The QR code would not work, and the verification process took far too long. During the verification process, the call dropped while we were providing names and phone numbers. Instead of the original representative calling me back, another representative called, and I had to start the entire verification process all over again. I was also unable to change the mileage, which resulted in me being charged for more mileage than I actually used. To make matters worse, the truck assigned to me was blocked by another truck, preventing me from getting to it in a timely manner. This caused a significant delay and resulted in me being charged additional money by the movers because they had to wait. Overall, this was a very stressful and disappointing experience. Several of these issues were completely outside of my control, yet I ended up paying additional charges because of them. I am requesting a credit/refund to my credit card for the additional charges that resulted from these issues. I do not feel that I should be responsible for costs caused by U-Haul’s verification problems, the blocked truck, or the mileage issue. I hope U-Haul will review what happened and make this right.
Shannon MThis was not a good experience. The location was not user friendly. The spaces were very tight. The van had almost no gas in it. Taking pictures and uploading using app was not a good experience. The van was not that clean. I don't even know if anyone maintains these trucks/vans. Will not use this service (unattended U-Haul location) anymore.
Kamran ALot very full, hard to park, App checkout experience was awful, couldn’t get good pictures ov truck in tight parking lot and heavy rain
Destry JThe truck I had reserved wasn’t available, nobody on site to help, customer support over 1 hr wait via phone, app and website heavily glitched and unreliable
Adam S