Customer Reviews for Big Os BBQ
(U-Haul Neighborhood Dealer)

77 reviews

26509 Hwy 321   Cleveland, TX 77327

(281) 761-7476

Office Hours

  • Mon-Thur: 9 am–2 pm
  • Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 761-7476

26509 Hwy 321
Cleveland, TX 77327

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–2 pm
  • Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Be sure that all extra moving equipment is included - like dollies and furniture pads

Kay C. 
Rating:
1.0

Took 45 minutes to get the truck I reserved from them because the lady knew nothing about how to process the pick up. The truck had sticky stuff all over the console. I do not recommend this location

Randall B. 
Rating:
4.0

Customer did not leave a comment.

Jacob L. 
Rating:
3.0

The person that was supposed to check in the equipment wasn't there at the time I dropped off the equipment, I mistakenly dropped it off at the wrong location (I should have looked at the paperwork a little closer) the Uhaul representative helped me straighten it out though

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Angel Eduardo F. 
Rating:
4.0

Customer did not leave a comment.

Carrie F. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Alberto S. 
Rating:
4.0

Location was closed. Unit was dropped off on a Sunday evening.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Misty S. 
Rating:
5.0

Customer did not leave a comment.

jon H. 
Rating:
2.0

Customer did not leave a comment.

Rodrick W. 
Rating:
2.0

The truck drivers side door would not fully close. Truck was on 1/2 tank of fuel My rented furniture dolly that i paid for was not available. I returned the truck after 4 hours of use but it was not logged in as returned until the next day.

Samuel J. 
Rating:
2.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Kelsey D. 
Rating:
3.0

Not happy about a 25 dillar cleaning fee charhed for cigarett buts and coke bottle cap. I dont smoke or drink coke.location manager was less rhan cooperative.

Bridgett L. 
Rating:
5.0

Customer did not leave a comment.

mandi G. 
Rating:
3.0

My order included furniture blankets which were not in the truck upon receipt. I asked the rental location rep to provide them but was told none were available. I was charged for furniture pads which was not provided at time of rental pick up. I also called U-haul customer service and reported this discrepancy but the charge was still on my final bill receipt.

Ronnie Y. 
Rating:
3.0

Would to have updated computer to give a receipt

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Good

HILARY N. 
Rating:
5.0

Easy to pick up and easy to return, had a great experience with them.

jonathan R. 
Rating:
1.0

They did not have equipment we ordered. Truck wouldn't start and they acted like that was our problem. Stated they have a lot of vandalism and that they really don't know anything about uhaul.

Greg F. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

none

Jim B. 
Rating:
5.0

Have more availability. Selection was little.

LARRY S. 
Rating:
1.0

The pick up place had no idea how to check in on the computer the girl who was helping me seemed to be under the influence of drugs...No one helped me hook the trailer up to my truck had to have a 7 year old help back me up to the trailer cause none of the staff would help...the jack on the trailer was super hard to use...was by far the worst experience ever have used u haul several times but not sure I will again after this experience

Trina C. 
Rating:
3.0

Customer did not leave a comment.

Thurman M. 
Rating:
3.0

The RAMP was EXTREMELY HARD to extend and put away. The OVER HEAD door was EXTREMELY HARD to latch and unlatch. The copy of the BILL was NEARLY IMPOSSIBLE to read! I returned the truck SEVERAL HOURS prior to the EIGHT hour rental time and WAS TOLD that I WOULD NOT be charged for the FULL EIGHT HOURS! The bill is so small I CAN NOT make out IF I WAS OR NOT! MY OVERALL REVIEW IS A D MINUS!!

David T. 
Rating:
5.0

Nothing everything is good

LARRY B. 
Rating:
1.0

Customer did not leave a comment.

Jessie W. 
Rating:
5.0

Need to make sure the mileage on the vehicles Max the mileage on the paperwork because I had an issue with that on the website trying to put in the mileage and it told me that the mileage that I placed in that came off the odometer was too low for what they had on record so that's the only thing I'd suggest is making sure they have the records right

David R. 
Rating:
3.0

Car dolly left tail light was out when we picked it up. Was told that was all they had, but no offer to have it fixed. Luckily we had a set of lights to put on top of the vehicle.

Clifton M. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
2.0

No one present during normal business hours to process return. Took several days to get receipt acknowledging return.

David N. 
Rating:
4.0

Took me an hour to loosen the strap on the tow dolly. Also the strap needed to be longer on one side looked like it might have been cut. Other than that it was all good thank you

JOSEPHINE B. 
Rating:
5.0

Customer did not leave a comment.

BOYD L. 
Rating:
1.0

You have to go in and wait in the bbq place to be helped. No one was there to help unhook the trailer

Kristie D. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

TINA RUTH D. 
Rating:
5.0

Customer did not leave a comment.

lois B. 
Rating:
3.0

This location was selected for pick-up by U-haul and was 21 miles from the U-haul location near my home in a city the size of Houston! Therre was no-one on duty to hitch the trailer or to ensure that I had hitched it correctly

John A. 
Rating:
3.0

Be more organized, knowledgeable about the products and the pricing, and more upfront about the actual total costs of a reservation so there aren't any surprises at check-in of the vehicle.

GLYN B. 
Rating:
5.0

Fix the dam lights they never work!

Ricky H. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO E. 
Rating:
4.0

AC would shut off, then turn back on. Truck needed alignment.

RANDALL WAYNE O. 
Rating:
5.0

Customer did not leave a comment.

claudia B. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

The truck I received was a death wish! The truck Air conditioning didn't work and driving from texas to NC was awful sweating the entire time. It was 90-95 degrees in a truck with air doesn't work. My dogs were hyperventilating. Truck needed a alignment really bad the steering wheel is turned like 25% when driving straight. Get the truck upto 65 and it starts shaking violently. The truck gas gage some Times would fluctuate like it had bad wiring. It would only some times happen not all the time Possibly a short or bad wiring. And the over drive would do the same I'd be going up a hill from down a hill turn the over drive on going up and some times it didn't want to come on. I would know this because when the over drive is on the RPM would almost double when it would kick on and some times it wouldn't kick on making me use more gasoline when it didn't turn on. The overall Experience wasn't good. The place I picked up the truck from didn't do a walk around or any thing just gave me a key and said go Find it. Lol it's out there some where. It was parked in the grass about waist high. And it was raining out at the time so the truck was parked in a giant puddle as well. Texas floods real Easy for any one Don't know. The truck was clean but the staff didn't seem to know What they were doing. The girl who checked Me out told me she's only worked at the restaurant, never done the uhaul side Of it and she didn't really know what she was doing. I've always used uhaul a lot Of times Atleast once maybe twice a year. This isn't first time I've had a major move. I called customer service and waited for an hour And hung up I called back again. Only to be told A note would be left in my file about the truck. I'm not sure if I will ever use uhaul again. It was really hard driving in that truck shaking like crazy while I was sweating with my arms and legs sticking to the leather seats and watching other trucks like Penske and other brands drive by with their windows up enjoying the air conditioning while me And my dogs suffered. Thank you for reading, I have so say it got the job done. but it wasn't a pleasant experience. Thanks uhaul. I think.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

AZALEA NICOLE R. 
Rating:
5.0

Customer did not leave a comment.

Kathie H. 
Rating:
4.0

Customer did not leave a comment.

CARLOS A. 
Rating:
1.0

Do not go there. You will be lucky to find someone that knows something about it

GRIFF RAY M. 
Rating:
3.0

Space is to compact. Barely any space for uhaul customers because of traffic of people eating at the restaurant

Christina C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Casey was amazing at helping me with my trailer! And what a sweet set of milk jugs on her!

MASON J. 
Rating:
1.0

Returned our trailer on Saturday March 6th, and it was never checked in. We called the location twice and had to go back into it two times before someone actually checked in our trailer. The parking lot is full of trash and the inside was unorganized. Staff was unapologetic for the inconvenience and we were not offered any compensation for our wasted time. Trailer check in was only completed when I stood there and made sure they input it and it is now Tuesday the 9th. This was absolutely unacceptable. Very unsatisfied.

THOMAS N. 
Rating:
1.0

This location is plaged with poor internet connect ability it took over one hour to sign in. He cancelled my original contract because he couldn't connect and redid the contract 5 times without success. For quality service you should evaluate dealers willingness to spend necessary resources to make sure they have reliable internet connection. Totally not acceptable.

NILE M. 
Rating:
5.0

Customer did not leave a comment.

dee G. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

This was the secondary pickup location as I made a reservation days in advance to pick up closer to where we were moving from. Having to go another 25 miles delayed the time we had to finish packing up. This made us late getting home and unpacking only to be at work a few hours later. No one at this location to help in the hookup.

David W. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Merry J. 
Rating:
3.0

Staff and locations need more comprehensive training about the system, logistics and pricing structure .

Iftekhar S. 
Rating:
5.0

Customer did not leave a comment.

Chad E. 
Rating:
3.0

Have all of your employees trained to do your U-Haul return or rental. I was told to drop it off and when the only person that knows how to do it will do the return when she came in. So a little stressed over will it be returned on time.

TRUDY D. 
Rating:
2.0

I ordered blankets to cover furniture. There were no blankets. My pick up location was changed 1 1/2 days before scheduled pick up. They offered me a location that was over 30 minutes out of the way. I made my reservation weeks in advance, so there should have been plenty of time to for my reservation to be filled correctly.

Russell T. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

Royanne B. 
Rating:
4.0

Customer did not leave a comment.

luis G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

I would not go to that place to pick on a uhaul

Amber D. 
No reviews have been submitted for this location.

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