Customer Reviews for Big Sky Auto Sales
(U-Haul Neighborhood Dealer)

245 reviews

12457 US Hwy 93 S   Lolo, MT 59847

(406) 203-0868

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(406) 203-0868

12457 US Hwy 93 S
Lolo, MT 59847

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Used Lolo location multiple times. They are great.

Brian R 
Rating:
5.0

Customer did not leave a comment.

Bill H 
Rating:
5.0

Customer did not leave a comment.

Steven Y 
Rating:
4.0

The app crashed during the return so I couldn’t put in all the pictures.

Kendal R 
Rating:
5.0

Forgot to mention the brakes to drop off as it was such a personable experience

Dave K 
Rating:
5.0

Great people. Steve and staff were wonderful to work with

J R 
Rating:
5.0

Truck was a dream to drive. If this 65 year old Grandma can do it…..anyone can !

Leif O 
Rating:
5.0

Customer did not leave a comment.

Trevor F 
Rating:
4.0

Nothing necessary to improve , was really painless

John D 
Rating:
3.0

Customer did not leave a comment.

Troy V 
Rating:
2.0

help the customer in the location , before helping a phone customer. We found an issue with the truck tire and the person at location was not helpful when called about the issue.

Rosalie s 
Rating:
1.0

Have an attendant who isn't sleeping when I arrived, (12 noon), I had to eventually call the Strand Street Uhaul office in Missoula to help orient to awareness his mind on just issuing a pre-paid dispatched vehicle rental. I upset me a lot, seeing how this took 30 minutes of me patiently encouraging him, before I intervened by calling a cognitively competent agent.

SCOT G 
Rating:
5.0

Customer did not leave a comment.

Richard N 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
3.0

Customer did not leave a comment.

Candace W 
Rating:
3.0

Customer did not leave a comment.

John E 
Rating:
5.0

Customer did not leave a comment.

cheryl a 
Rating:
5.0

Customer did not leave a comment.

Tom E 
Rating:
3.0

Customer did not leave a comment.

John M 
Rating:
3.0

Customer did not leave a comment.

Taylor H 
Rating:
5.0

Great customer service

Albert L 
Rating:
5.0

Steve was excellent to work with, very friendly and willing to help you out.

Dave C 
Rating:
5.0

Customer did not leave a comment.

JOE H 
Rating:
5.0

Steve was absolutely wonderful to deal with.

sandra k 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

Vincent E 
Rating:
4.0

Customer did not leave a comment.

tony b 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

eric s 
Rating:
5.0

Customer did not leave a comment.

albert t 
Rating:
5.0

Steve was great! Thank you so much for all your help. 10/10 rental experience.

Bridget V 
Rating:
5.0

Excellent customer service

Thomas B 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Andrew W 
Rating:
3.0

The staff was very nice and helpful.

theordore a 
Rating:
4.0

Customer did not leave a comment.

Harold H 
Rating:
5.0

Steve was accommodating. Easy to deal with. Go back again. Brian

Brian R 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
4.0

Customer did not leave a comment.

jessica S 
Rating:
5.0

Customer did not leave a comment.

Jane C 
Rating:
5.0

Perfect experience

Willam A 
Rating:
5.0

Great customer service. The trailer was like new and worked perfectly.

brent d 
Rating:
5.0

Drop off was smoth and easy. Honestly didn't have to do much other than drive the trailer into place. Attendant was friendly and did the rest.

CHRISTOPHER R 
Rating:
5.0

Steve was awesome..!

Frank Z 
Rating:
5.0

I've used Big Sky Auto Sales as my U-Haul provider on a number of occasions and it has been a flawless experience every time.

Mark F 
Rating:
5.0

The young man went above and beyond to accommodate me and came thru!

Seven H 
Rating:
5.0

Customer did not leave a comment.

Tim S 
Rating:
4.0

Customer did not leave a comment.

justine B 
Rating:
3.0

When I made this reservation online, I was allowed to pick a different drop off location much closer to where we were moving. However, when we were signing documents during the pickup at Big Sky Auto, we were informed that the truck COULD NOT be dropped off at a separate location down the valley in Stevensville. This definitely cut in to our plans and timeframe for the day. Location was very difficult to find due to Google refusing to update their location; Google sent us to the middle of the highway on the other side of town. Then had a hard time getting anyone on the phone. The gentleman who owns the place was nice. The online process seemed a bit redundant - not to mention incorrect - since so much still had to be done in person. Took awhile in office to complete everything and get on the road. Just an odd/unexpected situation overall, not good communication between U-Haul and this location it seems which lead to poor communication with us.

Amanda R 
Rating:
5.0

Very friendly and efficient service. Highly recommend!!

Mark F 
Rating:
5.0

Customer did not leave a comment.

Robin M 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Denis P 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Great and super helpful experience. Thank you! You guys saved the day!! -Jeanine

Jeanine G 
Rating:
5.0

Customer did not leave a comment.

Philip M 
Rating:
5.0

Thank You. Very helpful.

GARY C 
Rating:
4.0

Customer did not leave a comment.

Gary Z 
Rating:
5.0

Customer did not leave a comment.

JEFF L 
Rating:
5.0

Customer did not leave a comment.

Hal R 
Rating:
5.0

Everything was easy and the guy’s at the location were fantastic. My only complaint is that I had the trailer for 2 days and a couple hours. I was charged for 3 full days. I would appreciate seeing an hourly rate for rentals after more than one or two full days. But otherwise equipment, personnel, and ordering online was great.

Brian P 
Rating:
5.0

They had the trailer I was looking for and the one I ended up needing. Wonderful guys to work with.

Nick G 
Rating:
5.0

The owner is very thoughtful. Walked me through everything and was even available when I dropped to truck off.

Melissa C 
Rating:
5.0

Customer did not leave a comment.

Stacey M 
Rating:
5.0

Steve and Al were awesome! I was having a minor mechanical issue and they fixed me up and got me back on the road fast! I would have been in bad trouble with out them. Thanks guys!!!

BOB B 
Rating:
4.0

Customer did not leave a comment.

Don F 
Rating:
4.0

In and out quickly. Great help.

James M 
Rating:
5.0

Customer did not leave a comment.

Raymond S 
Rating:
5.0

Truck did have an exhaust leak and there were BARELY any trucks available in Montana. I had to go to 3 different places in Victor, Stevensville and Lolo to find one.

Darla G 
Rating:
3.0

Customer did not leave a comment.

James M 
Rating:
4.0

Very kind gentleman was there when I dropped off.

JENNIFER L 
Rating:
5.0

I had mechanical trouble with my towing truck and, not only were they understanding, they were willing to come out to pick up the trailer when my truck died. Very very happy with the drop off location crew!

Scott B 
Rating:
4.0

All was good. No recommendations.

Nancy H 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS F 
Rating:
3.0

Customer did not leave a comment.

Edward H 
Rating:
5.0

Easy in and out location , staff better than average , equipment in good shape

John D 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
3.0

Check in was a bit long

Rodrigo S 
Rating:
5.0

Customer did not leave a comment.

Al S 
Rating:
3.0

Customer did not leave a comment.

Dave o 
Rating:
5.0

Customer did not leave a comment.

Lynne P 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS F 
Rating:
5.0

Customer did not leave a comment.

JAY A 
Rating:
4.0

Customer did not leave a comment.

mike b 
Rating:
5.0

Customer did not leave a comment.

jason m 
Rating:
5.0

As always very helpful and informative.

ELIZABETH W 
Rating:
3.0

Customer did not leave a comment.

Ronald R 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
3.0

Customer did not leave a comment.

Jacob C 
Rating:
5.0

Trailer was ready to go , easy hook-up . NO PROBLEMS

John D 
Rating:
2.0

Train your employees better

RAYMOND E 
Rating:
5.0

nice folks

Patrick N 
Rating:
4.0

Customer did not leave a comment.

tom d 
Rating:
4.0

Customer did not leave a comment.

Tim A 
Rating:
5.0

Great service & GREAT PEOPLE!😃👍🏼

Diana H 
Rating:
3.0

Customer did not leave a comment.

peter n 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
4.0

Customer did not leave a comment.

Debby W 
Rating:
5.0

Nice friendly service , equipment ready to go on time .

John D 
Rating:
5.0

Nothing, it wasvery conveniently located and the staff was friendly and helpful.

terry z 
No reviews have been submitted for this location.

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