Very professional and fun location to do business with, they have always been a pleasure to work with.
JUSTIN F
Customer Reviews for Big Sky Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, sales rep ( Steve was awesome) 👍🏼👍🏼👍🏼
DIANA HAll good
ADAM VSteve very friendly!
MELISSA RYou guys did everything you could to change what I had put down in my reservation and made me pay more for gas and gave me almost nothing for a discount for all of the inconveniences and the for how much extra I was paying in gas. It also should not be called a “reservation” if what you are reserving is not guaranteed.
Alexis LTook way too long
NICHOLAS MI was not confirm able inside the office because of the odor of cigarette smoke.
WILLIAM LThis location has a tool for lifting the heavy trailers onto hitches. USE IT! STOP asking the customer to lift a heavy load!! This is a lawsuit waiting to happen!!!!!!!
MICHAEL MNice gentleman. Quick and easy return
Timothy UTruck was ready as promised, very nice people to work with. Highly recommend them.
KURT BSteve is a great guy. appreciate his work!
BRIAN BI did not receive the appliance dolly or the furniture blankets I had requested and payed for. Other than that, Robert was very helpful and accommodating and was able to get me into the correct size truck same day.
TAYLOR BI was not informed that there was a mileage cap. I requested before pickup to drop off at a closer location, but I was later told I could not and had to drive 10+ more miles. Because of this, I was charged $1 a mile. I spoke with the general manager for the area, and he was very rude and refused to refund me. I will never use U-Haul again, and neither should you!
TRAVERN SSteve the owner and operator was wonderful to work with, very professional, knowledgeable, and made great conversation through out our transaction. Will continue to use this facility. Thank you Steve
WILLIAM PNo improvements needed. Steve is a great guy to work with
Dave CYour checkin when nobody is there sucks!! Have to create an account and password etc. upload pictures?? Took longer to self checkin then it did to rent the trailer. If you don’t have a smart phone it will cost you another $20 and it just sucked!
GREGORY PSteve's a great guy who is knowledgeable and helpful
KIMBERLY LI originally had signed up for a unit in Missoula, but the day before I was supposed to pick up my unit I got a call saying nothing was available in Missoula and I had to go to Lolo to pick up my rental. Their hours were different so I had to skip church to get my rental.
RONALD RLocal, professional, polite service. Thankful it’s local to me.
Willam ANothing. Service was great, polite, and professional.
CURTIS CGreat customer service here. Was very knowledgeable about equipment and service. Highly recommended.
Kenneth SUsed Lolo location multiple times. They are great.
Brian RThe app crashed during the return so I couldn’t put in all the pictures.
Kendal RForgot to mention the brakes to drop off as it was such a personable experience
Dave KGreat people. Steve and staff were wonderful to work with
J RTruck was a dream to drive. If this 65 year old Grandma can do it…..anyone can !
Leif ONothing necessary to improve , was really painless
John Dhelp the customer in the location , before helping a phone customer. We found an issue with the truck tire and the person at location was not helpful when called about the issue.
Rosalie sHave an attendant who isn't sleeping when I arrived, (12 noon), I had to eventually call the Strand Street Uhaul office in Missoula to help orient to awareness his mind on just issuing a pre-paid dispatched vehicle rental. I upset me a lot, seeing how this took 30 minutes of me patiently encouraging him, before I intervened by calling a cognitively competent agent.
SCOT GGreat customer service
Albert LSteve was excellent to work with, very friendly and willing to help you out.
Dave CSteve was absolutely wonderful to deal with.
sandra kSteve was great! Thank you so much for all your help. 10/10 rental experience.
Bridget VExcellent customer service
Thomas BThe staff was very nice and helpful.
theordore aSteve was accommodating. Easy to deal with. Go back again. Brian
Brian RPerfect experience
Willam AGreat customer service. The trailer was like new and worked perfectly.
brent dDrop off was smoth and easy. Honestly didn't have to do much other than drive the trailer into place. Attendant was friendly and did the rest.
CHRISTOPHER RSteve was awesome..!
Frank ZI've used Big Sky Auto Sales as my U-Haul provider on a number of occasions and it has been a flawless experience every time.
Mark FThe young man went above and beyond to accommodate me and came thru!
Seven HWhen I made this reservation online, I was allowed to pick a different drop off location much closer to where we were moving. However, when we were signing documents during the pickup at Big Sky Auto, we were informed that the truck COULD NOT be dropped off at a separate location down the valley in Stevensville. This definitely cut in to our plans and timeframe for the day. Location was very difficult to find due to Google refusing to update their location; Google sent us to the middle of the highway on the other side of town. Then had a hard time getting anyone on the phone. The gentleman who owns the place was nice. The online process seemed a bit redundant - not to mention incorrect - since so much still had to be done in person. Took awhile in office to complete everything and get on the road. Just an odd/unexpected situation overall, not good communication between U-Haul and this location it seems which lead to poor communication with us.
Amanda RVery friendly and efficient service. Highly recommend!!
Mark FGreat and super helpful experience. Thank you! You guys saved the day!! -Jeanine
Jeanine GThank You. Very helpful.
GARY CEverything was easy and the guy’s at the location were fantastic. My only complaint is that I had the trailer for 2 days and a couple hours. I was charged for 3 full days. I would appreciate seeing an hourly rate for rentals after more than one or two full days. But otherwise equipment, personnel, and ordering online was great.
Brian P