Customer Reviews for Big Sky Auto Sales
(U-Haul Neighborhood Dealer)

156 reviews

12457 US Hwy 93 S   Lolo, MT 59847

(406) 203-0868

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(406) 203-0868

12457 US Hwy 93 S
Lolo, MT 59847

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Trailer was ready to go , easy hook-up . NO PROBLEMS

John D. 
Rating:
2.0

Train your employees better

RAYMOND E. 
Rating:
5.0

nice folks

Patrick N. 
Rating:
4.0

Customer did not leave a comment.

tom D. 
Rating:
4.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Great service & GREAT PEOPLE!😃👍🏼

Diana H. 
Rating:
3.0

Customer did not leave a comment.

peter N. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Debby W. 
Rating:
5.0

Nice friendly service , equipment ready to go on time .

John D. 
Rating:
5.0

Nothing, it wasvery conveniently located and the staff was friendly and helpful.

terry Z. 
Rating:
5.0

I originally rented a trailer in Stevensville but it never came back in time for me to use. The U haul representatives were not very helpful in providing me adequate replacement for my reservation. They said they had no control over when the trailer I reserved would come back in. We ended up having to drive an additional 110min to pick up another trailer at another location and postpone my move for one day. Therefore I am not very pleased with the U Haul service in the Bitterroot Valley. However, Big Sky Auto in Lolo who eventually rented us the trailer were very nice and professional.

Brett F. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

The staff was great however the equipment left a lot to be desired. Ratty, used up trailers etc. But the staff were great people.

APRIL J. 
Rating:
3.0

Customer did not leave a comment.

Denise J. 
Rating:
3.0

COULD NOT UNDER STAND HIM FOR THE MOST PART......

David H. 
Rating:
5.0

The young man who helped us was very kind and knowledgeable. No problems at all.

Thomas R. 
Rating:
4.0

As I was completing the contract in Wyoming, I received a phone call from this drop off location to help familiarize me with the area. Fortunately, we knew the area, this location had been preplanned, was easily accessible and open on Saturday if need be. No issues with dropping the truck of a day early to this location. Helpful staff in a relaxed environment. Thank you.

Tony C. 
Rating:
3.0

Customer did not leave a comment.

PAUL P. 
Rating:
4.0

Customer did not leave a comment.

michael W. 
Rating:
3.0

Customer did not leave a comment.

scarlett C. 
Rating:
3.0

Be a little more flexible on where you can drop off a trailer or truck. Having to drive 40 minutes out of my way to drop off a piece of equipment is a shitty way to do business, when we have locations five minutes from our house. Also, where is the customer loyalty? I have spent over 6 thousand dollars over the last few years on rentals and no one at uhaul gives a shit.

Gennaro C. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Leroy G. 
Rating:
5.0

Great customer service

SCOTT B. 
Rating:
5.0

Great Management and awesome service. Will be back here again

Ruvim G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Dallas R. 
Rating:
5.0

Agent was well informed. Rental worked perfectly. Thanks!!!!!!

Rod J. 
Rating:
5.0

Customer did not leave a comment.

Julie T. 
Rating:
5.0

Can't think of anything

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Krista S. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

This was absolutly the best location i have ever rented from. These guys were great. Not saying anything bad about my other 2 local dealers. This was just my 1st time renting from this locatiion.

Kevin H. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Steve was outstanding, friendly and very helpful.

RONALD E. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
4.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Quick and easy service on the exact equipment I needed.

John E. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
3.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

The staff is excellent in customer service. Very helpful with a smile on their faces. I highly recommend renting from this particular U-Haul.

Ty S. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Adam did a great job helping us! We switched from a utility trailer to a uhaul when my truck lights didn't work. We also kept it an extra night at a good price. Will recommend! Thanks Adam!

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

All good..keep up to good work

Pansy V. 
Rating:
4.0

Service was great and salesperson friendly and helpful. Would not change a thing.

Michael K. 
Rating:
5.0

Great service, friendly and very helpful.. would highly recommend...

toni L. 
Rating:
5.0

great bunch of guys

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Good experience for me

Daniel A. 
Rating:
5.0

Steve, Was excellent and helpful getting on the road quick!

Garvin Y. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Adam was helpful and easy to work with.

RYON J. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY H. 
Rating:
5.0

Great customer service.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Jozeta W. 
Rating:
3.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Shari C. 
Rating:
2.0

Better Customer Service, Steve was very rude to us over the phone when we asked for help with the door when it got stuck open. We eventually had to figure it out on our own, but we even called the corporate number and it was useless

Luke S. 
Rating:
3.0

It is not a classic Uhaul location but it is very convenient for us so we will patronize him if we need to rent again.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Adam was great! He answered all our questions and was very helpful. Would highly recommend this company.??

PHilip B. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Inspect the trucks after each rental.

margarrta P. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Courteous, professional and very friendly

john P. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

very slow customer service. nice folks, but really slow process. 24/7 option did not work. luckily, staff was there at 0630 to get me going.

Susan C. 
Rating:
5.0

Great experience - great help, good equipment!

Jan P. 
Rating:
5.0

Adam was very attentive and responsive.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

GUIDO N. 
Rating:
5.0

The truck had vibration issues at various. Speeds. I dealt with it but if I had to drive it further I wouldn't have.

chuck A. 
Rating:
3.0

That B.S of not telling the customer you have to bring the trailer back to the exact location or you will get charged 100 buck is ridiculous. I needed a trailer to haul a king size bed. My trailer is to big and u though it might rain, never used u-haul before. The only trailer available was 20-30 miles from my house, which was fine cuz I had to go that way. Though i could just drop it off down the street at the uhaul there, nope. I went pasted 4 uhaul locations, including a actual uhaul hub, to take the trailer back. Guess that's how you make your money.

William W. 
Rating:
5.0

Steve from Lolo uhaul was excellent!

Sue M. 
Rating:
5.0

Very helpful, very pleasant, highly recommend

Christina F. 
Rating:
5.0

Great place. The guys got me all set up.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
1.0

Be at the office during business hours would be a big help. The person who works there needs more training about the computer system. It took more than an hour each visit to check out the uhaul. Overall, horrible experience.

Miranda B. 
Rating:
5.0

Customer did not leave a comment.

Hannah H. 
Rating:
2.0

These guys...one guy didn't really know to use the computer program very well and the other guy treated me like I didn't know what I wanted when I told him exactly what I wanted. I had a schedule to keep and these two kept me there for 28 minutes before I could go. I was treated like I had never rented nor driven a 26 foot truck before. This was the second this day and the fourth one in two years. When I declined safe movers insurance they were adamant about me being liable. I know I'm liable for any damages, I know how insurance works. Don't argue with the customer. Don't try to show me everything about driving. Instead why don't you ask if I have any questions?

Patrick S. 
Rating:
3.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Hallie G. 
Rating:
4.0

These guys were great!

Robert G. 
Rating:
4.0

Very nice folks to work with, the rates were reasonable and the truck ran perfectly throughout our move.

Gloria A. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Adam & Steve went above and beyond helping me with both trailer rental and truck.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Cass K. 
No reviews have been submitted for this location.

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