Customer Reviews for Big Sky Muffler
(U-Haul Neighborhood Dealer)

385 reviews

781 Hwy 93 N   Hamilton, MT 59840
(Mi S Of Woodside)

(406) 961-3404

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(406) 961-3404

781 Hwy 93 N
Hamilton, MT 59840
(Mi S Of Woodside)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2022 - 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

The opposite of Tucson.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

AAA+++

DANIEL L. 
Rating:
1.0

Couldn't get into your program so I could do an early morning pick up. Lost 2 hours of work and not compensated for the loss time.

Judy K. 
Rating:
5.0

Really nice people to work with. I recommend them and will use them for any further needs.

Rae G. 
Rating:
5.0

Wide open spaces, easy in/out

Ken S. 
Rating:
5.0

Absolutely nothing! Service was tremendous, Kathleen was awesome and super friendly and helpful. The equipment was all ready to go and was in fantastic condition. They made sure that it was top of the line for our journey and was extremely nice and caring.

Wade J. 
Rating:
5.0

Not a thing, these people were awesome to work with. I had made an appointment with another company the same day. That person never showed and called me almost an hour later. Big sky took me and helped me with no problem. Thank you, thank you.

Will F. 
Rating:
5.0

Big Sky Mufflers was amazing!

HELENA G. 
Rating:
1.0

The owners were nice and amazing. Uhaul itself was awful. I also made a reservation two months in advanced and they had me drive 2 hours to pick up a truck!!!

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

ANN Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Kathleen was a pleasure to work with, very professional, courteous and communicated to keep me informed, I can't say enough good things, she was simply great!!!!

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

KIMBER A. 
Rating:
5.0

Just an easy drop off site at a different business. Worked great.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

BERNERD F. 
Rating:
1.0

No uhaul at the designated location so I had to go elsewhere to another location in Victor. The woman was kind of rude and was not there upon return. Tried to call and leave a message but never got a call back. Luckily I had a jack and was able to get the trailer off otherwise who knows when i would have been able to return. Whole experience was a nightmare!

FRANCES M. 
Rating:
5.0

I just wish you could have had my truck delivered to Celestial Flooring as Keith Koerner is the person who set the rental up for me. He is is excellent.

BETTY L. 
Rating:
1.0

The location had no cellular service to check vehicle in on my own. I returned the uhaul with 3/4 of a tank of gas which is what I picked the truck up with and was still charged for gas.

KYLE K. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

It is set back from the highway and kind of hard to see. I almost missed it ( I would have if I did not have the location pulled up on Google Maps satellite)

WARD P. 
Rating:
5.0

Kathleen was wonderful to work with. The truck was very clean. Our situation was stressful and she was very helpful and let us park the truck there overnight before going to the landfill.

NIKKI KOONTZ K. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

This Uhaul location is hands down the best customer service and I rent ALOT from Uhaul. The trucks are always clean and the owner is amazing!

JACQUELYN D. 
Rating:
4.0

Customer did not leave a comment.

Heather B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Kathleen is very friendly and helpful. After hours pickup is convenient.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Shane L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Great service and great people!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Thank you!

Dustin T. 
Rating:
5.0

Customer did not leave a comment.

JONNI M. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

KARL K. 
Rating:
4.0

The on line order was easy. The pick up on line was at best very cumbersome. You don't request references from family and friends when picking up a rental at an office, why on line? Once you have my drivers license, my selfie picture, that should be plenty.

Lawrence B. 
Rating:
5.0

1- Inspect wall tie-down boards in trailers 2- replace missing wall tie-down boards in trailers 3- secure loose wall tie-down boards in trailers

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Kristi S. 
Rating:
4.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN B. 
Rating:
3.0

Make sure the truck/equipment that is being rented is in the location that was told to them in the first place.... This was a complete waste of a day!

Ryan K. 
Rating:
4.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Kathleen was VERY helpful. She took care of me quickly and helped me unhook the trailer. She went the extra mile to help me with an issue I had with a past rental in another state.

Chance E. 
Rating:
5.0

The ride was a little rough at certain speeds--downright bucking bronco at times! Perhaps have the vehicles maintained more often?

Neil M. 
Rating:
5.0

Keep the same. It was great

DUANE D. 
Rating:
5.0

Great folks to work with.

Carl S. 
Rating:
4.0

In moving a long distance, equipment and uhaul personnel made the task very manageable. I would recommend uhaul to anyone in need of making a move, whether it be across town or across country.

Robert J. 
Rating:
5.0

Kathleen in Montana went above and beyond to help make our move as smooth as possible. She kept in contact with us to make sure we had everything we needed to pickup the trucks without any delays. She's a valuable member of your UHaul team.

SUSAN H. 
Rating:
5.0

Excellent customer service!

Robert B. 
Rating:
5.0

Nothing to improve

Arthur D. 
Rating:
5.0

Great family operated business. Fast and efficient.

James G. 
Rating:
5.0

The website to check in needs improvement, it would not allow for the drivers license to upload. And the link through the phone app also did not work. Other than that all went very well!

Jody J. 
Rating:
5.0

The gal who helped set up my reservation was very kind and professional at Big Sky Muffler.

Deanna L. 
Rating:
5.0

Super clean truck!

Patricia K. 
Rating:
5.0

zero! She did a terrific job!

jeannie I. 
Rating:
1.0

I am so disappointed in the rental we stopped to check about rates and availability and at that time I told her I would call her in less than an hour to verify as they are not open on Saturday to pick up like I would have liked I left a message and never heard back after waiting a couple hours and nothing tried again as she said she checks her messags all the time and nothing again as she told me she was done at 4 pm on Friday finaly around 315 I was able to finally get ahold of her where she had me do everything on line and wanted to know how fast I could get there I said I would be there in 10 minutes she said to back up to it so we did some gentleman came out to see if we needed help hooking it up and said he would go in and get her he came out with paper work and said ill just verify your lights work as she is busy and off we went when not even 300 miles into our1500 mile trip that they knew that was the distance we had a bad tire and after looking at the other tire found that was bad also so I called the uhaul number and they sent out Anderson towing who was wonderfuel and put two new tires on and said the tires on were over 5 years old and should not have been on the road! With that if feel I should get some of my money back for putting us at danger in the mountains with something they knew were bad

Renae Q. 
Rating:
5.0

Nothing

Arthur D. 
Rating:
4.0

Empower people to make decisions

Marc S. 
Rating:
5.0

Again tried to use the app to return truck and it wouldn't work. Thankfully someone was there so I could return it.

Tracy W. 
Rating:
4.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Very friendly people. I think they are doing an excellent job.

Jennifer T. 
Rating:
5.0

The lady who helped me check the truck in was very helpful.

Cynthia F. 
Rating:
5.0

My experience with this business was beyond excellent. The customer service is how every business should be.

Riley P. 
Rating:
5.0

Customer did not leave a comment.

Gerry G. 
Rating:
4.0

My original pick up location was Stevensville, Mt., but because that car hauler was rated at 6k, Uhaul said it was not heavy enough to haul a 2002 Jeep Cherokee which weighs , 3900 lbs.so I had to drive 15 miles out of my way to pick up the 7k trailer in Hamilton, Mt.. So my question is why is'nt a 6k trailer big enough to haul a 4k auto.

Charles W. 
Rating:
1.0

Business was filthy. The trailer they gave me ended up having a flat tire and I was late getting my project started by an afternoon. Waste of time and I will not rent there again.

William S. 
Rating:
3.0

Disappointed that we weren't told the truck didn't have a loading ramp until all paperwork was done, we would have rented a bigger truck. No options or opinion given by clerk, had the feeling of "oh well, not my problem"

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
5.0

Nothing... great experience overall.

Jack T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
4.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

Faye T. 
Rating:
5.0

Surge brakes did not work

gary S. 
Rating:
2.0

It's a dirt field

Mike J. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

ted B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
4.0

Customer did not leave a comment.

Charlene E. 
Rating:
4.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

Marcel L. 
Rating:
5.0

Customer did not leave a comment.

Lorna T. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Friendly service and conveniently located.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Wonderful service!

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Julienne O. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Rocky M. 
Rating:
5.0

Pickup was easy and the gal working there went out of her way to hook me up and send me on my way.

Ben W. 
Rating:
5.0

Tire pressure low on the trailer and lug nuts were loose

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

Louis M. 
No reviews have been submitted for this location.

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