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HOWARD N
Customer Reviews for Big Tool Box Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was fine.... Dolly missing roller on left side made moving appliances difficult. But the service at this location is always outstanding.
JAMES LI do not know the name of the young man who helped us with the rental. He seemed to be one in charge or at least the one who knows and understands the phrase "Customer Service". He was very attentive and helpful. The other people behind the counter should be arrested for vagrancy or impersonating an employee. I could tell the young man was most anointed with their antics.
WILLIAM EEasy to book, easy to pickup, mid tier cost. The truck had a pretty severe vibration on breaking, but otherwise did exactly what I needed.
ROBERT BA heavy smoker was in truck, and the smell was terrible. Otherwise all good and very happy
THOMAS MIt was an unsatisfactory rental. I reserved a trunk online, more than 5 hours before needed, got to the location and was told that truck wasn’t actually available to me, I was offered a truck half the size. I don’t understand why my rental wasn’t available when on line it showed it was.
Hayley LDe lo mejor
ROSMAN VI had an amazing rental from the big tool box. But the worst experience ever when trying to reserve a rental from the county line location. Terrible customer service and response times. My move was delayed by hours.
GARRETT LAll went well and we were able to get in and out at the UHaul site easily
PEGGY JCan’t think of a thing.
JAMES CAiden was very sweet and helpful. Getting the truck was easy and fast. An older gentleman was very rude and unwelcoming.
CARIN RVery efficient, greeted me professionally and made the drop-off easy. Thanks.
MARTHA SNone
MICHAEL HThe guys at The Big Toolbox were great. Friendly, clear, and helpful.
BRIAN RWell done
NAYMIN HI would say that the U-Haul was convenient and without a problem.
AMELIA SThey made it so easy. They were so helpful, I would gladly use them again.
GRETCHEN MHave extra keys at the U-Haul location Incase you get locked out
DAVID Wok experience, truck was very old, alternator light was on, said to check fuel cap - couldn't figure either out. Bigger issue with APP, took 40 minutes to check in. Only reason this isn't poor is the 1-800 customer service was excellent.
Marty LSurprisingly efficient quick checkout and return today despite not reserving on line as I typically do. This was a last minute need so I. Really appreciate the staffs help today
JOHN MAt vehicle turn-in, they incorrectly charged me for fuel. I returned the vehicle with more fuel than at pick-up and told there would be no extra charge. I have submitted a request for a refund to the corporate UHaul customer service team. They agree no extra charge was applicable, but told me 3 days to confirm the refund. It should have been immediate!!
JEFFREY GThe truck was SOOOO loud. 5 days of driving in it was headache inducing. We couldn't hear the radio over the engine noise. It seemed to be slipping gears. It was filthy on the outside. Inside was fine. Windshield was very bug encrusted. The people at Big Tool Box were nice. However, I spoke to someone on the phone at customer service that was so incredibly rude and condescending. I had a hard time hearing her. It was like she was whispering so that she didn't wake up someone else in the room I gave her absolutely no reason to treat me like that.
THERESA CThe Big Toolbox are professional, friendly and the service is top knotch. Best U-Haul location I have ever had the privilege of attending. Believe me i've been to a reasonable amount LoL
amanda mNothing really. Picking up was easy and hassle free. So was dropping off. The guy that helped me when picking was on top of everything and made it smooth. I barely had to think about the process which is what I like, he made it routine even though it’s not for me. Thank you.
TREVOR HThe windshield was cracked.
SHELLY CGreat Service, Always friendly and ready to help.
HAMILTON BGood service
ANTON EBetter self check-out process. I had to walk across the street to photo my vehicle, then I had to walk back to get the keys. If i stayed in the line. O would have been finished faster by the time I completed those task.
Johnathan HSeth did a great job! His nine years of experience is well founded!
DAVID SThese folks were really good, quick, helpful unloading the trailer and friendly. I was out of there in 10-15 minutes and most of that timing was me walking to their office from my vehicle. I had zero issues with hauling my vehicle about 120 miles. I’ll be using this U-Haul resource again. Thanks
JOSEPH SFor starters no one pulled the rental around nor did anyone walked me out to the rental. The staff pointed across the lot and said “search for the biggest truck and match the keys with the vehicle number”. How am I a customer supposed to know where the vehicle number is? I called back in to Road Side Assistance for help with the rental. Once the rental reach 50mph-55mph it would jerk violently. I was advised by customer service to basically suck it up and keep the rental given it would take hours for road side assistance to come due a diagnostic test and test drive the rental. Needless to say it took additional time which resulted in being late for my movers and having to unload alone. The lack of customer service to make this situation right is alarming
CHARMAINE RLeak in roof caused water damage to 3 boxes of clothing. I could see that there was previous damage to the roof which someone tried to repair with expanding foam. Truck should have never been allowed to be rented. UHaul has gone downhill and I will never rent a UHaul truck again. I guarantee that I won't receive a response to this review because UHaul couldn't care less about my experience. Jim Hussey 970 948 5841
JAMES HThe two boys working the desk were knowledgeable and fast! We appreciated their help.
APURV MWent above and beyond to help me ( the customer) and I was very grateful..
Robin WThe personnel at the site was very experienced at checking us in when the app did not work. Also, I reserved the uhaul for my move, and paid for the uhaul, and the address was my home address, and yet all communication had greetings to my driver, at my email, and my home address. The communication greetings should have been to me.
Scott BGreat service and easy to pick up.
BRIAN WService was really quick to get the vehicle and the staff was very friendly! They sent my final bill right after I turned in the vehicle and the entire process was very smooth!
SASHA HThe vehicle I rented, 15’ box truck, ran pretty rough while accelerating. Didn’t shift smoothly. Especially the higher gears, which made it burn through gas. I drove 27 miles and topped it off at the gas station (5 gallons). 5 mpg seems pretty low. Prob needs a tune up or the truck wasn’t topped off from previous renter possibly. Other than that, the rental was great and very useful as well as a smooth process in and out. Thank you!
ISAAC SGreat experience. Easy process in and out.
ABDIEL NBest of the best in renting U-Haul.
STEVEN ZYoung man that helped me pickup and return was very nice and easy to work with.
Don SI reserved a truck for 8:30am and when I attempted to start the pickup process through the app, I was notified that a truck had not been assigned to me. After calling U-Haul customer support, I was told I needed to wait for the store to open at 9am so I luckily didn’t have to wait too long, but U-Haul should have prevented me from choosing the contactless mobile option and reserving prior to the store opening on their site/app, especially since it doesn’t seem like this pick up location has a self service system. No issues with the location. Helpful workers and efficient pick up process once I was helped. The truck was in a decent condition overall, just some trash in the main cabin.
DANIEL VStuff was very friendly, but truck was in non driving condition. Problem with brakes and stirring wheel every time looks at left side but drive straight. Was little bit uncomfortable and scary.
YEHOR SEthan was extremely rude and racist.
ADAN RThe phone ap does not work
JEFFERY R