Jeff was great and I would recommend this location!
HOWARD P
Customer Reviews for Bigfoot Rental & Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t like the check back in part my phone died while I was checking it back in it was raining I had it back at 6:00 pm and didn’t get to leave until 7:30 pm because of the check in on my phone I’m over it and I pray I will never have to do it again and it was my 53rd Birthday yesterday! I don’t like that set up thank you
ALIDA WExcellent service - highly recommend! Able to rent the day before and well worth it for our quick in town move. Much easier than trying to use a pickup and trailer!
Geremy LI received my U-Haul with barely enough gas to get to my location. I had to put gas in my U-Haul just to get to my drop-off location
Marley FThis is a great location. The gentlemen at the counter was very helpful, professional and friendly. I highly recommend this location to EVERYBODY!!!!!
Terri H100% would recommend this location. I dropped off the card trailer first, and came back later with the truck. The gentleman who was working was super nice and accommodating. I am from the Brookside area, and have already recommended this location to all of my family. I will be using Bigfoot Rentals again when I move to my permanent landing spot!
Ryan HEverything was perfect. Jeff was a pleasure to work with. Our truck was like new and worked perfectly.
Lawrence GI will use this location when I move out the storage.
Vickie BKeep it the way it is, very friendly and quick. Thank you for a good experience.
Donald PVery nice facilities and sales person was wonderful
Jacqueline WJust keep on being the Way You are is good enough for me I will do business again he's a good down the Earth young man.
Vernon RIt’s was awesome
RAMADHANI MWonderful experience I really appreciate everything they've done and I will use them and recommend them thank you so very much
SHMUEL NThey service was Great... I will give it a 10 out of 10
Tanisha BI can’t think of anything they did upsetting except getting me to purchase the furniture covers I did not order but absolutely ended up needing 😆 They were wonderful
Angel WFast convenient and hassle free! Great guy working and very friendly. Will use them every time!
CAITLIN DI wish I can remember his name, but I'm sure if you check the logs of who was working that day. This guy was awesome made things easy and smooth plus he was very nice
Tony CThis place is wonderful!
Franklin CGreat place, good help
Miriam FWe loved using U-Haul Truck Share 24/7. It was easy to access the truck on our schedule, and the whole experience was seamless and convenient.
Lisa GI was redirected TWICE to get to a place where I could drop off the truck. It was a terrible, frustrating experience and I'm hesitant to ever use U Haul again.
PHILLIP AAt the beginning the experience was great! I was happy. Problems didnt cone until it wss time to return the U-haul. The staff makes it seem like its so easy to return the truck. Scan qr code follow instructions and drop keys it the box. But its not that simple. When trying to return the truck I tried scanning qr code it brought up another person account under my phone number and I could not find my transaction. I called customer service they couldn't help me because I had already dropped keys in box after becoming frustrated because U-haul after hours is terrible. The after hours service needs major help. So people won't have frivolous fees on their credit cards due to staff having to come in and check trucks back in adding unnecessary fees. I returned the truck way before my scheduled time and due to the after hours process it makes the return process terrible.
Myla GI can't think of a thing ... Everything was great!
Daniel GReturn process after hours is inconvenient, irritating, and time consuming. This experience will likely keep me from using Uhaul in the future. It is one time too many with this.
Ryan NVery helpful, cleanest UHaul I’ve ever rented, highly recommend BigFoot
Lawrence WExcellent service! The truck rental process went perfectly from start to finish. The vehicle was clean and in good condition. The staff was very friendly, professional, and helpful. All instructions were clear, and both pickup and return were quick and efficient. I highly recommend this U-Haul location without hesitation. Thank you for your excellent customer service and warm welcome!
Romain SHelpful and friendly
Bertha V