Customer did not leave a comment.Sarah H.
Customer Reviews for Bills Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have never had this experience with Uhaul, but it was appalling to see the shape of the truck when picked up. The cabin was dirty, food, glasses, hair band, a dental floss pick. The back of the truck had dirt, powdered concrete, broken glass, hangers, and just dirty. No cleaning and disinfecting for A pandemic.Rafael F.
I made a reservation showed up to get the truck and it wasn't there. The lady at L John's was rude and said I needed to call myself she didn't know. I was supposed to pick up at 9am. I called the gentleman explained they dropped off some where else. Which would have been fine if could have known that before hand. He said to be at Bill's Market at 10. I get to Bill's Market to be told the only person who knows how to rent out a vehicle wouldn't be there till after 1030. I wound up leaving there at 11ish. I had a deadline to meet and I just wish the places that actually are responsible for the vehicles rental were a bit more responsive. However, the guy at Bill's Market was polite.Glenda P.
Customer did not leave a comment.Patrick C.
The guy was very rude at the counter and the uhaul was dirtyJonathan H.
I drove an extra seven miles to this location to pick up a UHaul truck just because of their extended business hours which helped me to avoid having to pay an additional day. Customer service was great! I will use this location again for sure!Diana W.
Customer did not leave a comment.matt W.
I Checked online for it to be faster. That did not happen. It took almost an hour. We had to hook up the tow dolly. We have to sort thru furniture pad ourselves. I paid for 2 dozen. Only got 18. Kept checking out other customer during checking me out.Elanda J.
Customer did not leave a comment.Paulette W.
There was a homeless guy sleeping in the rear of truck. The truck had not been swept out but was told would be fined if it wasn't. The guy who checked out the rental when we picked it up needed the credit card extensively over and over. Causing us concern despite using online checkin he required all my docs again, two phone numbers an email just became very intrusive. Had i not had people waiting to assist us moving I would've left. I've never had such a bad experience With uhaul.Eric D.
Customer did not leave a comment.Antonia R.
One of the tires had a split in the side wall The inside was clean.lisa R.
The attendant was friendly, helpful, and took care of our business quickly.Gordon S.
Customer did not leave a comment.James L.
The man at Bill's market went above and beyond to help me get the straps and chains off my car and off the dollieConnie S.
Customer did not leave a comment.chester P.
Customer did not leave a comment.Maria E.
Customer did not leave a comment.Presley G.
This place was a joke to say the least. I had preregistered but he conveniently could not pull it up. He then tried to charge me $100 over the original reservation. I showed him my reservation and stated that is the amount that I am paying. I was at this location for almost an hour for a preregistered pick up.Timothy C.
Customer did not leave a comment.Jerry B.
N/a great servicedysean B.
Customer did not leave a comment.Brigido B.
Nothing at all. Everything was great. Great customer service as well.CARLOS W.
they don't seem like the rest of U haul rental store in the area that only has one box truck. all other rental spot refereed me to Bills, friendly and kind.Shane R.
Very kind gentlemanOscar B.
I went in to pickup the truck and the gentleman started my request however every time someone came in the store which was at least five to six times he would stop preparing for renter while he sell beer and fried chicken. It was very annoying and prolonged me getting my renter greatly. I will in the future will only use Official U-Haul main locations do to the fact this is not the first time this happened.wayne G.
Customer did not leave a comment.TRAVIS P.
The guy was friendly and helpful. The location was terrible to find and i don't have any idea why your U-haul search engine sent us there when I requested returning it to Lakeshore, and the biggest city after that was Lake Wales (where you had many U-haul locations,) and not the secluded Bartow. We called your help line on the 17th trying to returning it on the same day to a closer location, and the operator instructed us to bring it try bring it to any open location at Lake Wales. The guy at Lake Wales Grove Motel, not only did not accept the truck, but was terribly rude to me. I have to go back to Lakeshore (30 minute drive,) and bring it next day Sunday the 18th to Bartow. Because it been so far, and getting lost, we return it at 9:30am, (less than 24 hours later. and have to pay extra late charges.R Eric S.
I arrived at pickup location and didn't have my truck he said u haul came and got them all. Moving day wife 8 months pregnant not fun. We had to find another truck u haul guy no help at EL motel in Bartow he just said call 1-800 uhaul. found another Truck but paid more because dropped off different location. Not happy Bills Market was great helpful and had a truck small then what i needed but worked.Raymond B.
This was the thrid place I had to go to to drop off my equipment. This is not a knock on bills market they were great. The El Jon motel drop off off of main St in Bartow was awful. I was pushed away.Karl G.
Customer did not leave a comment.William C.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.arthur C.
The location and customer service rep was fine. The truck was fine. What made me angry was the pickup location bing 13 miles from the place I was moving from....And having to pay for extra miles because of that.Debbie B.
Customer did not leave a comment.Matthew M.
Small indi agent. Not busy, plenty of room for trucks and trailers. Less than 10 minutes from my unloading destination. How great is that. Definitely will keep this in mind.dennis J.
Customer did not leave a comment.Vickie S.
Customer did not leave a comment.Linwood T.
He was awsomeAshley B.
The attendant here was very friendly and offered to help me unload the trailer. He even smiled!!! Easy and fast drop off.William C.
Extremely courteous customer service.Pamela A.
I ordered the truck for May 21st at 9am when we arrived to pick up truck we were told to come back later no one was there to do paperwork. Then we were told it would cost 199.97 however $297 was taken out of our account. We called to ask a question regarding dropping truck off they said they didn't know any information on truck to drop it off whenever and they will just add more to our account. We dropped truck off two days earlier in fear they would add additional days on then were told well you still have to pay for those days. I would not recommend this company especially at that location. We even tried calling U haul and could not get an answer.Eric R.
Customer did not leave a comment.Jomar R.
Customer did not leave a comment.LARRY G.
Trailer was missing 4 way flat plug hookup and wheel bearing cap was missing from wheel and rim was COVERED in axle grease at first location. Would not have made it 200 miles in this condition. Was send to a second location to pickup the the trailer and the tongue on the trailer ball latch assembly was so rusted it took me 20 minutes to get it free to hook to my truck by MYSELF with no help from the facility.Took me over 3 hours to finally get back to my house after all the inconvenience. This is all after the U haul center that I live directly across the street from had promised me a trailer for 3/31 and did not have one for me to pickup Personally I think the entire rental cost on the one should be refunded by U haul as I have used you for over 25 years and this was by far the worse experience ever. VERY DISAPPOINTED!HARVEY R.
Probably can't be helped but the employee had to handle me renting the truck and check out customers. The customers were a little inconveniencedWilliam J.
This truck blew a tire driving down I-75 after which my husband hit a tree swerving off the road to avoid innocent pedestrians. Your truck almost killed my husband! I want to be compensated by UHAUL immediately!Eric B.
People need to be trained on paperwork and equipment. This was not even the place I wanted to pick up hauler and was out of the way for meWilliam P.
Guy had no idea what he was doing. I even left without a contract. Worst experience ever.AMINA D.
Excellent customer service.LISA N.
They ha two trailers and neither had working lights.amity M.
Customer did not leave a comment.anthony M.
Customer did not leave a comment.EVELYN Z.
relocate svcsNorman K.
this location didnt make what was a bad experience any better. this location was looking to charge us for the starting locations mistakes. instead of helping solve the issue we were told to call customer service/corporate to get our situation correct(which we did) also we were held there nearly an hour because he kept serving additional customers in the middle of closing our rental.william R.
No help loading the uhaul or checking it out, had to wait 40 minutes while the clerk waited on other customers for good items that came in after me, the lights on the right side of the trailer did not work, got pulled over last night in the rain for lights. Trailer not maintained and with out light was a safety issue. Luckily I only received a warningTerry H.
Customer did not leave a comment.Quinn D.
Customer did not leave a comment.SCOTT G.
This was the worse uhaul experience I have ever had. Had to rent a truck twice the size I needed, And the closest place to me was too far out, because of that had to store my belongings 200 miles away, and pay for a storage unit I didn't wantDONDI S.
Customer did not leave a comment.John G.
Customer did not leave a comment.BRUCE M.
We were charged another 59 dollars which we were unaware of my card was charged without my aproval now my account is in the negativeGail O.
The location you sent me to was not the location I wanted. It was 30 miles out of my way.kyle M.
Customer did not leave a comment.Lisa F.
No drop box for the 24hour drop, which was stated on your website. So get again disrupted my your following day due to the fact of taking a hour to return keys. Again piss poor communication! Ryder fan from now on.David Z.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.NICHOLAS T.
Customer did not leave a comment.Lourdes B.
Update websiteChad W.
Customer did not leave a comment.SHARI R.
This place was great. The man was very nice.Kim D.
Customer did not leave a comment.JANICE B.
Customer did not leave a comment.William M.
The ball for the hitch was improperly installed. It was too close to the bumper. I was unable to attach my trailer! This caused me not only a 2 hours delay but ultimately cost me more than $136.00 in extra mileage charges, due to having to make add'l trips to load what was on the trailer? This is totally unacceptable! The agent was not authorized to make an adjustment?EDWARD D.
Even though they had NO WARNING that we would be showing up this guy did EVERYTHING he could to help get us checked out even though the store was busy and we had several problems, such as losing the contract and not being contracted to drop off at his location and all the reps HE could get ahold of in our time zone had closed for the night....he got what we needed done!!!!Charles S.
The Attendant that processed my order was not familiar with my reservation, and even when I provided the conformation number of the reservation tried to process my order with inaccurate equipment. He also didn't include my drop off information in my paperwork. If I hadn't received a text from U-Haul with that information, I would have had to call U-Haul to find out where to drop trailer.Inez M.
Customer did not leave a comment.Keith K.
I refuse to rent from uhaul and bill's market again. After waiting almost 2 hrs to get my truck because the guy didnt know how to do the paperwork, then when I take it back it was not exactly on the spot the gas was at they made me go put in about.a dollar more to get it there. Also the guy that didnt know how to finish my oder to pick up my truck sure did know how to finish my drop and get what money I owed him. Was very upset and dissappointed. I even called uhaul about having to wait 2hrs for my truck and got hung up on not once, or twice, but three times. Not a happy customer at all.Jennifer L.
Customer did not leave a comment.Sherlon W.
I consider my experience with a one way rental poor at best. I was never notified where to pick up my trailer and after numerous telephone calls, a U-Haul Center in Longwood FL helped me identify the location. Did you ever think of calling me? When I went to pick up the unit, the location "Bill's Market" told me that I could not pick it up on the day I made the reservation because there was no one there who knew how to write the contract. So I picked it up a day earlier. The rental process took 30 minutes because there computer was inadequate. When attaching the trailer, the rental agent did not know how to hook it up so I had to show him how the safety chains worked. The original drop off location was never communicated to me eather. When I found out who they were, they were not open on Sunday. I was told that I should drop it off there anyway. As a matter of point, a 6 X 12 trailer is too heavy for someone who is 69 to lift themselves. My wife called dispatch and had the drop off changed to the Apopka location noted in this survey. They are excellent and a pleasure to work with. The agent there took care of everything. I rent several trailers a year from U-Haul but this was my first one way. It was not a good experience.Robert S.
Could not communicate with the Renting Person because, I could not speak Spanish !! Very disappointed !Ralph B.
People are friendly at that location. I would recomend this location to any one.esfaque A.
Better bring cash or credit card. He wont take debit card.Scott B.
Customer did not leave a comment.JEARL J.
Customer did not leave a comment.JEARL J.
Customer did not leave a comment.jearl J.
Quoted equipment was not available. I want my $50 quarranty payment.Daniel H.
you need to have unannounced inspections at this location. I was given a trailer with marker lights that did not work. As i pointed it out to the attended, his responce was, "the tial lights and the blinkers work so your okay" if i had the time to go to another company I sure would have left and not spend my money there. I reserved my trailer online, that didn't make a difference it took me 35 minutes explain it to them. I think I am DONE WITH UHAULTyrone P.
Return locationnsaid their computer was down temporarily and never did check in the returned equipment. Customer had no idea not checked in until notified by recovery four days later.DOUGLAS F.
The atmosphere in the store was not very welcoming. Lots of plexiglass/bulletproof glass. This made it seem like an area of town I would not want to be. Employee failed to provide with equipment scratch/damage verification until I asked for it and even said he had never done one. It was also way out of the way for me. I had to drive 16 or so miles to and from this location.MANUEL M.