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JAMES M
Customer Reviews for Bills Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When using the app, clicking on the location’s address to bring it up in GPS had it go to the wrong location.
Adam ROnly issue I had was at the last minute you guys wanted me to drive to a different location. Which though only another 15 miles would add an hour round trip. So I was forced to upgrade to a bigger truck. I had made my reservation a month in advance. Not sure why there was a change
PATRICK JFriendly and professional service.The vehicle was clean throughout. I’ve used U-Haul for decades, however, Bill’s in Hackettstown stands out amongst them all
LUIS IJust dropped off night before. No interaction. Their lot was well organized and spacious. Easy for me to drop off truck and trailer.
RALPH WEasy pick up and drop off. Very reasonable for a trailer rental. A+
KEVIN GEverything went well, no complaints.
STEVEN AReplace wiper blades!
SAMUEL HProvide donuts.
LISA RFantastic reception at Bill's where I dropped off. Thanks to All.
FAWAZ NI have known the location from having started my business in the same town 40+ years ago and I am in no way surprised that Bill's is still alive and flourishing. As I expected, the service was immediate and courteous. Bill himself greeted me first and then he and a gentleman named Bob set me up with the rental. Bill probably didn't remember me, however, he and a few local business owners were instrumental in inspiring my future in small business. Thank you for the availability of the rental in need, and an opportunity to compliment a contemporary of mine in the process. Best regards, Tom Roberts CBR Chester,llc.
THOMAS RMaintains a bunch of vans and trailers. Smooth transaction.
JOHN PGreat selection, friendly service
CHRISTOPHER HExcellent communication, everything explained very well. Very easy experience.
JAMES FGreat place excellent customer service. Thank you and was much appreciated! Very truly yours,Sameerah
SAMEERAH HEverything was perfect.
PHILIP WAll good. Service and equipment and follow up was all great. As far as what can be improved y had to buy the small ball that is installed in the hitch. There should be an option to rent instead of buying. Y paid more for the ball than the rental itself.
HECTOR RSuper helpful people.
GEORGE BEase of drop off, most customers aren't skilled at backing up Pull around maybe better...
ALAN NKeep doing everything the same - Excellent!
DENNIS OGreat customer service. Easy
SARAH CNothing, rental went perfectly.
Mary BVery professional and quick service picking up.
CHARLES RU-Haul is a great company for your logistics and travels business, I recommend it for your family and business, Happy Holidays.
JACOB EAs most of these places go it was efficient. The guy working there was helpful but is only going to be borderline civil to you. Not quite rude but heading that way. Typical for NJ. I’m used to that phony tough guy vibe. Hey whatever, just ignore his discontentment, that’s his problem. I got my own problems that’s why I’m at U-Haul !
ROBERT HVery friendly and helpful facility. Great people.
GEORGE BEasy online booking process, truck was clean and check in process easy. I’ve already used this location various time for moving
ELISABET PEasy drop off.
Matthew OThank you very much your service was very good
MARIAN ZGreat location, very easy to deal with. Quality trailer
KEVIN CGreat customer service! Thanks!
PAUL RGreat service, thanks!
PAUL RI am really disappointed with the process. Most of the validation could have been done prior to picking up the vehicle. It took over 20min to get everything done to take the truck. Also, mileage read one thing and as soon as I got out of the parking lot it changed. And getting charged by the mile, that was actually 15feet. Overall the process was tedious and could have been done earlier. I did all the work an employee would get paid to do.
Christopher CTop shelf
THOMAS HGreat experience, Bob is the best!
GEORGE SDrop off when closed
John ECould not figure out how to move the mirrors or seemed like they were jammed
JONATHAN FGreat people very organized and clean
THOMAS HSuper easy transaction, thanks!
PAUL RWould be nice if pro-rated for the rental charge based on return time. Trailer was returned 2 hours after a 24hr rental. So while I rented for 26 hrs I was charged for 48. Overall experience with Bills was fine.
MICHAEL WReally nice customer service:)
Victoria TThank you so much for all your service. I have used you guys several times and I will always return and recommend your services to family and friends. Thank you, Tom.
THOMAS SVery professional
MOISES HChecked everything was in order and quickly sent me on my way
THOMAS KI am very pleased, first of all, to drive six hours to pick up my trailer and when I arrived at Destination, they were not there to pick it up. They had to call to pick it up at the second place, which was an hour from where I was. Unfortunately, they ruined my day because I had to drive an hour back to pick up my car. Second, when I arrived at that place, they treated me badly. They do not have good service. Unfortunately, I have to tell the truth. Thank you for your time.
GABRIEL AThe employees were very helpful.
REINALDO RAll helpful and friendly service.
PROBIN FThey were quick with hooking up the trailer during pick up and detaching it during the drop off. This U-Haul location worked out great for us. It was easy getting to Rte 80. I plan on using them again in 3 months!
DAVID MI was in and out in a timely fashion and I appreciate that they let me leave my car in their lot while I used the truck. (same day pick up and drop off)
THOMAS ESelf service app glitched out both during pickup and drop off. When uploading the photos, the app froze and I was unable to complete the remaining steps
Nicholas MEverything was great, from beginning to end. Thank you.
ROBERT B5 Star as always.
SUSIE AApp needs improvement
Kelly II did not realize the truck did not come with straps to hold the furniture in place and don't remember an option to purchase any.
Kathleen NBill and his employee were very helpful.
WILLIAM MThe process to retrieve the truck through the app is inefficient and confusing. I arrived on time to pick up my rental but it took about 20 minutes to complete the process.
Gregory G