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GRANT S
Customer Reviews for Birch Bay Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very very helpful will recommend
STEVEN SRental available in Blaine where our storage unit is.
Laurie HVery helpful staff
RONALD KIn and out in five minutes. Furthermore, the manager met me outside when I returned the appliance dolly. Great service.
Lawrence BVery respectful, polite, and prompt rental processing and check-in.
JOSEPH SI keep going back to this location. They are great to deal with.
Robert Rgreat experience
ISRAEL MGreat service
WILLIAM DCustomer service was excellent
GERARD LNothing, fast friendly service. Thank you
Michalis KManager was great. Helped connect trailer, and was out again on return to guide me back to parking spot.
ARTHUR GThe woman in the office was knowledgeable quick and very good at multi tasking and very friendly Would definitely recommend this location again
VICCI BGreat place to rent from.
CURTIS KBlake was very friendly and helpful
SHELLY VI will not recommend you halt to anybody because you guys held extra money on my card that you did not ask if you could hold and you cause other transactions to go into overdraft and cause me an overdraft charge of $15. I am not happy then you guys told me that Green Dot is the one that holds the extra I talked to Green Dot and they said no they never hold extra that is all the merchant that did that which would be you guys. Dirty dirty dirty tactics
Margaret NFriendly, prompt and very helpful. I have rented from this location a number of times and it has always been a pleasant experience.
Timothy LEasy and friendly. Always great to deal with.
ROBERT RVery pleasant experience!
Birch BThe staff here was extremely accommodating, friendly and capable. They really were patient and thorough.
DONALD CThank you Blake for making this experience so simple. Moving is so stressful and you removed a lot of my worries- this experience was wonderful. Hannah R.
HANNAH RReally easy to book, pick up and drop off. Great service at the counter today!
RODERICK NThe young man that helped us was really nice. He was very fast and efficent. Had us on our way fast .
CHRISTOPHER PI had some issues with my reservation but it was not Birch Bay that was the problem. Your APP led me to believe that my reservation was all set up. It even had a checkout section on it. When I showed up to get the truck the staff had gone to lunch because they had no idea I was coming. Your app gets 2 stars but Birch Bay U-Haul gets 5 stars for their courteous service.
ERIC BUpdate the app to show availability of vehicles. The original request was for a different location and it allowed me to reserve only to find out they had no vehicles. The next closest location would have cost me over $30 in mileage. Had to use trailer instead.
KEVIN SWhen reaching highway speeds, the truck would shake violently. Some items were damaged because of it.
ALAN PGreat service from Office team. Online setup was helpful.
Todd WThis site was awesome. The clerk was efficient communicative kind and great
JONATHAN HGreat service
STEPHEN SPleasant and friendly staff
MICHELE BSuper nice! Great experience.
JAMES DThe trailer had grease in it (which I cleaned.) But the customer service representative was exceptional.
ESTUARDO FNice close location and friendly staff. Made sure that the truck was warmed up before I drove off.
ANTHONY CGreat experience. Good customer service and truck was very clean.
ANN HGreat service & equipment as always!
LISE GTina was very helpful
TISH GService representatives very personable, helpful!
EDYTHE DEverything was great. Only issue I had to adjust the chains so they would not drag when the trailer was loaded.
Brian Cthe truck too old, more update truck is better.
ARIEF GExcellent service, efficient, helpful. Informative.
EDYTHE DWhen turning vehicle in, was put out by return process of taking pictures of everything and finally gave up. Everything but return process was fine.
DAVID IQuick and easy!
JOHN DTina from Blaine, WA was amazing. We can't thank her enough for her high level of service and the extra time she took out of her day to help out my daughter. She did not have to stay after work to help my daughter out, but it is a testament to the caring and good person she is. I know it is not easy to give up our precious time to help others, but I hope Tina knows that such a simple act of caring, made a huge impact on my daughter.
Alexander EAlways great service, will continue to use this location even if it’s further away from me.
Mark MTrailer was hooked up for me, they were polite and professional.
Donald SVery friendly , cooperative and helpful !
Steve SThanks again! Keep up the good work!
David MVery helpful and courteous staff at this location. Their trucks are always clean and check in and out process is very simple and easy.
Mark MTina is amazing
HARALD MKeep the excellent customer service as it is; Wonderfully helpful staff and just the equipment we needed.
Mary MFriendly, helpful service. Thanks!
Lise GPoised, professional and fairly priced. Always a pleasant renting experience at this location.
Timothy CThe manager of the Birch Bay Storage is doing an excellent job. The rental process went super easy!
Christopher KParking is a bit tight for those returning equipment. Otherwise, the staff is easy to work with and this is my preferred go to U-Haul location.
Larry BGreat place with great customer service.
KEN jIt was great. Helpful and knowledgeable. Thanks!
lea vCustomer service was fantastic! Friendly and professional. Would rent here again
Mark HLocation/employees excellent. Truck w/w fluid low, A/C needed freon.
Terry LWe could not have been more pleased!
Chelsea SNicest lady ever! She was excellent helpful answered all my questions and was extremely friendly 10/10
Kyle B