Customer Reviews for Bizzy B'zz Bookbin
(U-Haul Neighborhood Dealer)

806 reviews

1999 Emsdale Rd   Emsdale, ON P0A1J0

(705) 636-0840

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 10 am - 4 pm
  • Thur: 8 am - 5 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 7 am - 11 am
Special Operating Hours
  • 9/4/2022 - 9/27/2022: Closed
  • 10/12/2022: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(705) 636-0840

1999 Emsdale Rd
Emsdale, ON P0A1J0

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 10 am - 4 pm
  • Thur: 8 am - 5 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 7 am - 11 am
Special Operating Hours
  • 9/4/2022 - 9/27/2022: Closed
  • 10/12/2022: 9:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly staff, Fast service, convenient location for us in the north.

Ian M. 
Rating:
5.0

I did have to torque the wheels of the trailer early in my trip. A check of the lugs revealed they were loose

Stacey W. 
Rating:
5.0

peggy was great this lady knows what is going on she was very helpful and had no problem with checking out our billing

Ron H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMNORMAN M. 
Rating:
5.0

The personnel were helpful and very pleasant to work with.

Shawn T. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Have more truck in the area than I don't have to drive 45 minutes out of my way

WILLIAMNORMAN M. 
Rating:
5.0

Customer did not leave a comment.

Emma U. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Àlways a pleasure doing. Be back again soon !

Andrew S. 
Rating:
3.0

The equipment was basically clean and appeared to be in good repair, but my trailer had one very over inflated and one under inflated tire.

Carole M. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

allan M. 
Rating:
5.0

Extremely helpful people. Thank you for making my trip a success!

Mike B. 
Rating:
5.0

Customer did not leave a comment.

christine M. 
Rating:
4.0

Customer did not leave a comment.

Leonid B. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Bizzy B'zz in Emsdale is amazing. We had problems with a north bay UHaul , and Bizzy came threw for us last minute. We recommend them Highly.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Phil J. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

I never could Confirm that I brought the vehicle back because I couldn't navigate the website as my Internet is limited where I am. This was very frustrating and I am assuming I will not be charged the extra charge because I was unable to do it

laurie L. 
Rating:
5.0

Customer did not leave a comment.

Dino C. 
Rating:
5.0

Great location and lot! Drop box was easy to find.

CHRISTOPHER P. 
Rating:
3.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
3.0

Customer did not leave a comment.

Jeff D. 
Rating:
4.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The only problem is with the Uhaul app or email communication. With both the pre Checkin and the after hours Checkout the process of entering info goes smoothly until the second to last info page...then it freezes, says "session expired" . So frustrating and an unnecessary hassle. No confirmation that you have checked in successfully or checked out. If it is not configured for mobile phones...that would be something Uhaul should fix...soon.

Guy N. 
Rating:
4.0

Customer did not leave a comment.

Liezel A. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

The best uhaul dealer in the area. Went above and beyond to give great service! Thank you

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Gwinyai G. 
Rating:
5.0

Love the auto transport you have.The only thing that i see consistently is the ratchet strap mechanisms are rusty and seized. Perhaps some penetrating oil applied when returned.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

Wilbert R. 
Rating:
5.0

Was very nice to finally be able to rent a 6x12 trailer in my area makes things much easier hope it stays at this location in future

Chris M. 
Rating:
5.0

Need cargo van and pickup truck at this location Excellent service

John M. 
Rating:
4.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Stanislav M. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Always a pleasure to deal with

John M. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
1.0

Customer service is bad, waited over 40 mins on hold. I just hung up as time was important. Booked for a 20 footer then last minute call from U-Haul only have a 15 footer with a 5by8 trailer. I had no choice as it was last minute. Then got injuryed with the trailer. Also unable to load up my personal belongings, I had to book another trailer today and waited over the phone again put on hold over 40mins. I just hung up and did the booking online this morning. After speaking with the counter clerk he clearly said I was able to return the trailer to any Kwik way store in Sudbury. When I tryed to return the trailer to the Kwik way near Howey dr, I was told if I don't return it to where I picked up the trailer, I will be charged double. Worst experience ever. If you can't provide for your customers, don't approve of the booking that you have the 20 foot cargo and don't just let us know last minute that you don't have the cargo truck.

Outhailuck L. 
Rating:
5.0

Great customer service from this location for sure

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
3.0

Put sand in the parking lot when it is so icy.

Lynda T. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
1.0

We returned the vehicle areound 1 pm.on Saturday . The business was closed The sign on the door said open till 4pm.

DONALD M. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

Nice folks.

Rob C. 
Rating:
1.0

This was not our intended pickup location and that negatively impacts this review. The original destination had zero trucks (despite us reserving a truck previously and receiving confirmation). The lady running the place was lovely and kind, but overcharged us (despite having been told there would be no additional charges AND driving an additional hour out of our way to get there) and provided a truck returned that day which had not been cleaned and smelled of manure and body odor. To the point of revulsion. My husband had to drive with the windows cracked in the -18 degree Canadian winter to avoid vomiting in the cab. Would not recommend.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ H. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Awesome location - Peggy is the best !!

Tina M. 
Rating:
3.0

Customer did not leave a comment.

ZEKE D. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
4.0

I am actually quite upset with U-Haul in general. Nothing to do with the location I picked up. The truck I rented wouldn't start the next morning had to call for a boost wouldn't be used then had to get a tow because it wouldn't boost so therefore they had to remove the axle and get towed all the way. The roadside rep I called didn't fully understand and wanted me to drive the U-Haul back after I emptied it. It was a huge headache put me five hours behind my move. So next time I go to move I will probably use a different company because it was such a screw around. And I didn't get any money back for compensation I spent $200 for nothing in my eyes

Amanda L. 
Rating:
3.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Have little taller and wider inclosed trailer with bit higher and wider door as around here people need inclosed trailer for moving ATVs snowmobiles side by side argo ect and and there nothing to be rented for a inclosed trailer in are area that's bigger

Jason S. 
Rating:
5.0

Great friendly people

JOHNO B. 
Rating:
5.0

I had reserved a trailer at North bay location and I make double sure that nobody had reserved it for the same time. I call the day before to check: the trailer was gone : NO TRAILER. I had to drive 2 HOURS to get another one. That was very frustrating to count on your company to bring all my daughter stuff to Huntsville Alabama. ( I am curious to know: how much you pay an employee, to drive 2 HOURS with his/her OWN CAR to go pick up something??? I DON'T RECOMMEND ANY BUSINESS WHO CAN'T HOLD THEIRS RESERVATIONS. VERY BAD PUBLICITY.

vincent A. 
Rating:
5.0

Friendly service, reasonable rates

Tina M. 
Rating:
5.0

I cannot say enough about Peggy in the Emsdale location. When I was initially making inquiries about rental, she was able and willing to provide any and all answers to questions asked by me. She made all arrangements to pick up in Powassan and drop off in Emsdale, she called on her day off to make sure my pick up was successfully completed at another location. Peggy was able to help me with the blankets and mattress bags on her day off, leaving them outside for me to pick up at her location. She had never met me, only talked to me over the phone, but yet was willing to go out of her way to ensure that me, the customer, was happy and service provided as it should be. Top marks for Peggy in Emsdale! Peggy should be the national trainer for customer service. She is the best, I think anyone would be hard pressed to find someone better in the uHaul organization.

RODGERD M. 
Rating:
5.0

Wonderful service & will rent again

Tina M. 
Rating:
3.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Customer did not leave a comment.

Marion B. 
Rating:
4.0

U haul in general, I had to move moving runs in my car because I didn't the 26 foot one I wanted amd needed

Jeff H. 
Rating:
5.0

Only problem I had was was power steering was off and all over the road and exhaust smell in the cab we had to leave the windows done for a 6 hr round trip

Ashton C. 
Rating:
2.0

Very unsanitary storefront non of there trailers had proper working lights got there at 8am amd dident leave till 9am due to haveing to find a traIler with working lights as a 310t mechanic driveing a truck with a yellow sticker and cvor I can't be going down the road with out lights I ended up fixing the lights my self after I left

William M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMNORMAN M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

This was a disaster. I booked and had confirmation of a location to me and it was moved 3 days later. I had to drive an hour and half to get the truck on a Sunday. The online log in took over an hour and was ridiculous. I needed a friend to confirm my identity with a phone call and then they never called my friend. I just had to wait an additional half hour. Not a good experience. No recommendations.

john B. 
Rating:
5.0

Dear 'Joe' In February of this year I wrote an email regarding the price of the U-Haul that we requested to rent to drive to P.E.I The quote was very high but you listened to our request and lowered the price substantially which we really appreciated. The owners of Bizzy B'zz Bookbin of Emsdale ON held this price until we found a home in P.E.I. which we moved to this October. The truck, JH3490G, they gave us was exceptional. The seats were very comfortable and even though we sat for almost ten hours a day for three days straight it was a very enjoyable ride and for that we are grateful. Thank you for your compassion in our situation and for being a company that keeps there word, that really left a deep and grateful impression in our hearts and we would highly recommend your company to anyone. With heart felt gratitude and our deepest thanks, Bless you, Wayne and Wendy Marchant

Wayne M. 
Rating:
4.0

Very knowledgeable and friendly manager. We dealt with several different locations and she is the best!

Anne G. 
Rating:
5.0

Customer did not leave a comment.

Muriel T. 
Rating:
5.0

This is only the second time I rented a 12x6 tandem axle trailer. Awesome trailer pulls very nice but some sort of tongue jack would be greatly appreciated it is near impossible to hook up by yourself especially when it is sitting on one of those goofy tri pod stands up inside the hitch, TERRIBLE IDEA. Brad Booker

Bradley B. 
Rating:
5.0

Wonderful experience! Owner of Buzzy Bees/UHAUL very helpful and friendly, great job. Plus I backed the 20 footer up 3 times for 3! Had a blast. Thank you Peggy. Have a great day. Kind regards, Tracey.

Tracey T. 
Rating:
5.0

Peggy and husband run this outlet. Wonderful knowledgeable people with covid precautions in place to keep everyone safe. Love going to this uhaul. Probably our 5th time.

Shirley R. 
Rating:
3.0

Way to expensive , 420$ for a 5 hours ?

Tammy F. 
Rating:
5.0

I have a gift code and I enter it online when I'm checking out but it never gets applied to the bill. I've tried to use it on my last three orders but it never works. I asked at the counter this time but they said they couldn't see it on my order and they had no way to enter it themselves. What good is a gift code if I can't use it?

Simon C. 
Rating:
5.0

Always a pleasure doing business.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Clint D. 
Rating:
2.0

No post check, absolutely rude,

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Alexander L. 
No reviews have been submitted for this location.

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