Customer did not leave a comment.Canaan K.
Customer Reviews for BJC Gas and Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a 5'x8' trailer for a family beach trip. On the way down, at night, I found that the running and brake lights weren't functioning. After walking around the trailer, I found a wire hanging down. It had obviously been poorly/hastily repaired with electrial tape visible. It was unnerving to have the safety of my family jepordized by faulty equipment, but being well on our way with a carload of sleeping children, we continued on and completed our trip without incident. We made our return trip during daylight hours and I notified the store owner of the issue when returning the trailer. The next dissapointment occured when I checked my credit card statement and saw an extra $200+ charge. When I contacted Uhaul via chat I was notified that I had been penalized for dropping the trailer at a different location from where I had picked it up. When questioned, the associate had reported that I had dropped it in Huntersville, NC, which is nearly two hours away (out of the way) from my home. I assume that the store owner failed to record my drop before sending the trailer on another rental(?). Now starts the arduous process of working to get a refund. As a first time uhaul customer, to say I'm unimpressed is an understandment. I plan to look for other options, next trip.Albert C.
Customer did not leave a comment.ROSITA R.
Billed twice for U-Haul, waiting for creditAndrew M.
Awful experience from start, hard to recover from that. Awaiting call from management to hopefully resolve issue.Walter F.
Everything was perfectThomas J.
I may try uhaul again if it's a extreme emergency but 1.09 a mile is really expensive and next time I think i might try and find something cheaper before I rent a uhaul...it cost me 165.00 all together after I put gas in the truck .Walter C.
Location was not convenient, but was the only location close enough to pick up. It was dark at pick up so not able to look inside; the next day I cleaned out empty cans and trash. Check engine light came on after driving 10 miles.Valerie R.
Customer did not leave a comment.Charles B.
Keep doing the good service you are already doing.Jonathan P.